Those Who Serve…Succeed!

Here are two short stories about people at work:

* A young man said to his boss 'I want to get paid what I'm worth!' The boss said 'I'm sorry, but we can't pay less than the award!'

* The boss said to a member of staff 'Work won't kill you!' In response, the person said 'I know, but why take the risk?'

You may have noticed already that I am suggesting that some people just don't seem to want to get involved in 'working'. Perhaps people with a poor work attitude are under the impression that their job is not as exciting as the jobs other people have. This is nonsense. There are no exciting jobs, there are only jobs... the excitement comes from people, and people either put their excitement into work or keep it to themselves. Some people think they have no excitement to give but this is not true, they usually have more to give than others because they haven't used any of their excitement up yet!

Try this test: every time you see a colleague or customer today, give them some of your own money. Now I sense that you will not be attracted by this proposition, because at the end of the day you will have less money than you started with. Fair enough, so try another experiment: every time you see a colleague or customer today, offer a smile, give them some interest and offer your help. What's the point? Well, with this experiment, at the end of the day, you will actually have far more of what you just gave to everyone! What a discovery. It's called 'service', and service is simply what people give to other people; there is no charge made or receipt involved in the giving of service, it is that human quality we either give or withhold.

The personal decision then is to work or serve. One activity is endured while the other is enjoyed, and the choice is between taking a wage and earning a wage. You will even see the difference in those who work and those that serve: those who just work at a j.o.b. (meaning 'Just Obey Boss') rarely smile, they look as if they were weened on a pickle and every time they leave a room it brightens up! Conversely, when you observe those who serve, you will see people too preoccupied to think about themselves; you will observe people who are 'high' on being valuable to customers and colleagues, and you will notice people who smile much of the time, simply because they are, through serving others, experiencing 'self satisfaction'.

Service is…

• Helping a colleague when he or she needs help, whether the help is asked for or not

• Volunteering to get involved in an important job the boss needs to get done

• 'Acknowledging' a customer you can't get to when you are busy, to let them know you realise they are waiting and that you'll get to them soon

• Offering to help customers before they ask for help

• Thanking customers in a quiet and genuine way for their purchases (they pay for everything you and I will ever own!)

• Helping customers with more than they 'asked for', by asking questions and recommending ideas they hadn't thought of (they are customers, not product experts!)

• 'Looking' for work when things are quiet

• Pleasantly accepting invitations to attend meetings and training sessions, and giving your best at such occasions

• Offering service or business improvement ideas to your manager

• Worrying less about doing the job, and more about getting the job done (you sell pleasure, not products)

• Being an Ambassador for your business, wherever you go

If walking and general exercise is good for your health, then serving is undoubtedly very good for your personal satisfaction within the business. Serving is an important exercise in giving your personal best, and it just so happens that those who serve ... also succeed!







Those Who Serve…Succeed! - To learn more about this author, visit John Lees's Website.

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