To succeed in business, in the sense of advancement, earnings and enjoyment…you must avoid being a walking contradiction!
To succeed in business, in the sense of advancement, earnings and enjoyment…you must avoid being a walking contradiction!
The same form of nonsense can be found at work when sales people return to the office, following a stint of ‘looking after customers’, and then commence to treat colleagues in other areas of the business as second class citizens…and vice versa. I even remember seeing a so called top motivational sales speaker berating the concierge at the Hilton Hotel in Adelaide, shortly after explaining to real estate sales people how to be successful in business. The news for those that treat different people in different ways is this: ‘one way or another, sooner or later, double standards will create only half of the success that you want!’
The most successful people in business have only one standard when it comes to ‘anyone’ they deal with, inside or outside the company…and that standard is very high and keeps on being improved. Such a standard is not a tactic; it is a way of managing one’s own behaviour on the basis of a personal promise ‘to operate in a professional manner…at all times and with no exceptions.’ And beyond their treatment of people, very successful people make themselves accessible to everyone in the business mix…although for obvious reasons they must give most of their time to urgent, important matters. They also make a serious effort to meet and mix with people in all areas of the company, to build relationships and an appreciation for what people do.
The best managers are socially inclined at work, meaning that they mix well, and they are contributors to an enjoyable working atmosphere…whereas the worst managers are reclusive and either solemn or indifferent in their dealings with staff and colleagues. And perhaps the most serious contradiction occurs when certain business people work at being ‘nice’ at the office, and then somehow lose this quality when they get home.
There is no question that ‘walking contradictions’ do great harm to their own progress, plus they become the butt of jokes among colleagues…and so their value becomes very limited. The challenge is to be the kind of person who treats everyone with equal respect and offers equal assistance, which does wonders for the individual…aside from the positive impact on ‘all others’. To project one, improving, professional, consistent and friendly image is the aim…either that or you limit your relationships and yourself!
To succeed in business in the sense of advancement earnings and enjoymentyou must avoid being a walking contradiction - To learn more about this author, visit John Lees's Website.
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Let me give some examples of ‘walking contradictions’. If you look closely at the lives of most people in the building and related trades, they are usually involved in intricate and exacting work…and yet their service behaviour is often disastrous and anything but thorough. This is an enormous contradiction and one that is experienced and understood by all consumers…to the point of dread when calling trades people to organise a minor or major job. The reason for this glaring inconsistency, in my view, is that trades people are held to account by others for their building work but not for their service attitudes…which they are left to manage on their own. Leaving the building site and entering the more refined domain of senior executives, you will often find that another, serious contradiction exists…the one where managers consistently state that customers must be treated with care and consideration, but where their staff are often treated in a lesser or even an opposite manner! And another awful contradiction occurs when managers urge sales people not to capitulate on price when dealing with customers…and yet the same managers are notorious for often ‘screwing’ suppliers for all they can get.
The same form of nonsense can be found at work when sales people return to the office, following a stint of ‘looking after customers’, and then commence to treat colleagues in other areas of the business as second class citizens…and vice versa. I even remember seeing a so called top motivational sales speaker berating the concierge at the Hilton Hotel in Adelaide, shortly after explaining to real estate sales people how to be successful in business. The news for those that treat different people in different ways is this: ‘one way or another, sooner or later, double standards will create only half of the success that you want!’
The most successful people in business have only one standard when it comes to ‘anyone’ they deal with, inside or outside the company…and that standard is very high and keeps on being improved. Such a standard is not a tactic; it is a way of managing one’s own behaviour on the basis of a personal promise ‘to operate in a professional manner…at all times and with no exceptions.’ And beyond their treatment of people, very successful people make themselves accessible to everyone in the business mix…although for obvious reasons they must give most of their time to urgent, important matters. They also make a serious effort to meet and mix with people in all areas of the company, to build relationships and an appreciation for what people do.
The best managers are socially inclined at work, meaning that they mix well, and they are contributors to an enjoyable working atmosphere…whereas the worst managers are reclusive and either solemn or indifferent in their dealings with staff and colleagues. And perhaps the most serious contradiction occurs when certain business people work at being ‘nice’ at the office, and then somehow lose this quality when they get home.
There is no question that ‘walking contradictions’ do great harm to their own progress, plus they become the butt of jokes among colleagues…and so their value becomes very limited. The challenge is to be the kind of person who treats everyone with equal respect and offers equal assistance, which does wonders for the individual…aside from the positive impact on ‘all others’. To project one, improving, professional, consistent and friendly image is the aim…either that or you limit your relationships and yourself!
To succeed in business in the sense of advancement earnings and enjoymentyou must avoid being a walking contradiction - To learn more about this author, visit John Lees's Website.
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David BarrDavid Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website |
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Jeff FosterWebBizIdeas.com is a Minneapolis website design company founded to help people start an internet business by providing them with website, business, and internet resources that help foster the growth of successful online businesses and develop innovative Internet business ideas. We specialize in internet consulting & internet marketing. - Visit Jeff Foster's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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