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Overcoming Cold Calling Reluctance by Keith Rosen, MCC

Written by: Keith Rosen

Article Overview: What is it that makes the phone receiver weigh five hundred pounds when we're about to make some cold calls?

Overcoming Cold Calling Reluctance by Keith Rosen, MCC

If you’re like many salespeople, the idea of prospecting or cold calling to generate new business, although effective, may not be the primary revenue generating activity that excites you.

When salespeople resist cold calling, sales managers often respond by providing additional training, role playing, a revised presentation, or more qualified prospects to call on as the solution to improving cold calling results and productivity. Unfortunately, these tactics don’t always eliminate the anxiety or level of resistance that salespeople experience when cold calling.

Perhaps the real issue is not tapping into the source of cold calling reluctance. Fixing the symptom without understanding the true source of the problem only results in a temporary solution.

Instead of focusing on strategies that only address the symptom, explore the source of your anxiety to permanently overcome the fear and resistance to cold calling; your beliefs surrounding cold calling.

We all have a certain set of beliefs or rules formed through our upbringing, education and experiences that influence our decisions and shape our attitude towards life and our career.

Unfortunately, there are those old limiting and confining beliefs that often keep us prisoner, stalling our professional growth and preventing us from creating greater selling opportunities.

Your outlook determines your outcome. In other words, what you believe to be true about cold calling is exactly what you’ll continue to manifest in your career. So, if you believe that cold calling is, "Forcing someone to accept something they don’t want, intrusive, annoying, manipulative, a waste of time, intimidating, scary, something I hate being subjected to myself, etc.," that’s exactly what you’ll continue to experience every time you cold call.

Consider challenging these assumptions and replacing them with healthier ones that would better serve you. For example, "Cold calling is informative. It lets the prospect know where they can locate the product/service they need." "Cold calling is a way to educate and serve people. It enables me to become a prospect’s trusted expert or advisor, preventing them from making potentially costly mistakes that result from purchasing the wrong product/service or using a company that may not effectively fill their needs."

Notice how these upgraded beliefs make the cold calling process less about the salesperson and more about the prospect. In other words, either you are making the selling process about YOU (Ex: how much you can gain, your fear of rejection, looking bad, hearing no, etc.) or you’re making it about the prospect and how much value you can deliver to them. Now, the cold calling process is no longer focused on the salesperson’s negative assumptions or fears but on the prospect and the benefits you can provide them.

To eliminate your resistance to generating new business via cold calling, try this exercise the next time you prospect. Unhook yourself from the outcome or to hearing a "Yes" or a "No" and focus solely on uncovering the prospect's needs, providing solutions and giving value. You'll notice that this shift in your mindset will produce the outcome you want with less effort; attracting new customers towards you without having to push.

Upgrade and direct your thoughts so they enhance you without them controlling or consuming you. (Otherwise, we’d still believe that our flat Earth is the center of the universe!) When you exercise your choice to upgrade your current beliefs in a way that serves you and your prospects, you’ll find the permanent solution to eliminating your reluctance and accelerating your cold calling success. Hey, you might even enjoy it!

Related Articles
  It Ain\'t About You by Keith Rosen, MCC
  Sales Tips On Cold Calling
  'The Queen of Cold Calling' and Call Reluctance
  Overcoming The Fear Of Cold Calling
  Cold Calling Works!

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Related Forum Posts
Re: How to develop sales contacts? - Everyone has the right idea here. Depending on your business, there are different techniques that you could use. For consultants and sales heavy businesses, there are three tactics that I have found especially useful in my business: 1. Attend Networking Events 2. Cold Calling 3. Referral Program 4. Affiliate Program (most successful) The affiliate program was successful for me, as I hooked up with a franchise consultant, and he gave multiple unit businesses that needed my credit card processing services. I highly suggest you hook up with a sales partner, and give him a cut of the monthly revenue.
Re: Direct Mail Postcards - Post cards would be really expensive to send from Japan...but one way to advertise that is not expensive from overseas is by Cold Calling using cheap VoIP equipment. I know Japan has a really good internet connection, so as long as you are willing to stay up late, it might be an option. I cold call from Thailand far, far away from any city using a CDMA wireless internet connection and have had pretty good results. I find tho, that cold calling works best for business 2 business (b2b), rather than b2c products. --matt
Re: Cold Calling - As long as people are out of jobs, you'll probably have a lot of people who say they want to work for straight commission, but if they don't get paid fairly quickly, they usually move on. We've run into that and went through about 500 people (whose resumes looked really good) until we found about 3 good resellers. People just don't want to work for anything. Or they do a good job getting the business but don't do the follow up necessary to make the sale......so they move on thinking they need money NOW. Our business requires all cold calling as well. It's really tough for people to perfect that but there are a lot of good books out there. On is Cold Calling Techniques, by Stephan Schiffman
Re: Hey now! - Welcome Keith! What type of business do you run?
Re: Business attire - [quote="Sprezzatura Custom":3k75jxln]quality of construction/materials #2, and brand recognition/cachet of owning it #3.[/quote:3k75jxln] I wanted to add: 1.) How do you know how good the quality is until you've owned the item and tried washing and wearing it out? For example, I don't really know anyone who owns a $200 dress shirt from Harry Rosen, etc. 2.) If you're wearing a solid colored dress shirt, who would even know what brand it is? Sure the shirt would look nicer than something you can pick up from Costco, but it's not like 99.99% of people would be able to distinguish one top brand from another unless they pulled on your collar to see the branded tag.


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