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Persistence and the Honourable Retreat
Written by: Sue BarrettArticle Overview: Did you know: Over 50% of sales people give up at 1st contact if they get a ‘NO' from the prospect never to go back to that prospect again. At the 5th contact 7% of sales people are left to speak with the prospect to see if they can do business together. At the 8th contact there is only one sales person left to work with the prospect. Hopefully it is you. Many sales people, especially those new to sales, often take it personally when a prospect says ‘NO'. Many fail to persist and often fail to favourably position themselves to ‘leave the door open' for future contact thus limiting their sales opportunities even further.
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Persistence and the Honourable Retreat
Did you know:
- Over 50% of sales people give up at 1st contact if they get a ‘NO' from the prospect never to go back to that prospect again .
- At the 5th contact 7% of sales people are left to speak with the prospect to see if they can do business together.
- At the 8th contact there is only one sales person left to work with the prospect. Hopefully it is you.
Now I understand there can be a fine line drawn between persistence and harassment, however in order to have a steady stream of sales coming in the door we need to ensure that we have a regular mix of prospecting activities happening on a daily basis.
Sometimes we will strike viable and interested prospects and other times we come across viable but not interested prospects. Don't burn those viable and not interested prospects as they may become viable and interested in the future. But you will never know if you don't go back.
Here are some handy hints to make sure you can go back to these prospects in the future and give yourself a chance of working with them.
Don't take it personally
If a prospect doesn't commit to seeing you it could be due to one of the following reasons:
- They do not have a need right now
- They do not fit your target market
- They do not perceive having a need right now
- They have other associations or relationships
- They are not convinced they need to see you
Don't give up. Whenever you make contact with someone make sure you always leave a favourable impression. Make sure they felt it was worthwhile to speak to you even if they don't fit your target market - you never know who they might know.
Allow for the honourable retreat if they cannot meet with you now:
- Seek permission to send some information for their review
- Seek permission to follow up in the future
- Seek permission to keep in touch in case their current suppliers cannot support them in the future
- Ask for a referral
Choosing your state of mind, your attitude, is critical in when prospecting and selling too. Successful salespeople know that prospecting doesn't happen by chance it is requires a consistent and persistent effort.
Successful sales people:
- Diarise follow up calls
- Use a CRM to track activity
- Keep a number of activities on the go
- Prioritise
- Persist
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Article Tags: br, daily basis, favourable impression, handy hints, harassment, interested prospects, li li, persistence, relationships, sales opportunities, sales person, steady stream, target market, ul
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About the Author: Sue Barrett RSS for Sue's articles - Visit Sue's website 'Selling is everybody's business and everybody lives by selling something' so says Sue Barrett, sales expert, writer, business speaker and adviser, facilitator, sales coach, training provider and entrepreneur. Sue founded Barrett in 1995 to positively transform the culture, capability and continuous learning of leaders, teams and businesses by developing sales driven organisations that are equipped for the 21st Century. Since inception, Barrett has worked with hundreds of Australian companies challenging thinking to create compelling reasons and continuous learning pathways for people and organisations to develop their skills, knowledge and mindsets to create the shifts they want and ensure they are well informed and equipped for the sales journey ahead. Sue is one of the leading voices commenting on sales today. Sue has a unique way of getting to the heart of the matter - she combines extensive knowledge, research, insight, and practical experience with a deep sense of compassion to bring forth a more enlightened way of thinking and participating in the world. This makes her stand out from the usual crowd of existing business commentators. Her ability to distill complex ideas and relate them to life's everyday challenges and opportunities has audience members and readers leaving with a stronger understanding of "self" and how they can begin to achieve excellence through purposeful action. Presenting and writing on a wide range of topics about the world of 21st Century selling Sue's presentations and articles include sales philosophy and culture, sales leadership and coaching, sales training, selling skills, resilience, neuroscience in selling and more. Sue's articles are some of the most widely read in Australia and she is gaining a following overseas as well. Besides publishing on Barrett Sales Blog site, Sue has been the lead sales writer for www.smartcompany.com.au since 2007, and is also regularly published on other highly regarded publications such as Australian Anthill Magazine, Niche Magazine, Marketing Mag, Business Chicks, and Business Deals. Click here to visit Sue's website Creating the right sales training environment What are the benefits of a CRM system in your business Being authentic in sales Getting past the Gate Keeper Whos delivering your sales training |
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