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How Positive words can change the mind of the customer
Written by: Winston SagaArticle Overview: Use positive words
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Free Download - Asking Questions By Winston Saga |
How Positive words can change the mind of the customer
The words we use and the way we use them are very important. Clarify what you mean. Some words may seem to have the same meaning. You can clarify your meaning by the way you say them and the context in which you use them. Always use simple words. The best way to catch customers attention is to use Pictures. We always think in pictures. Positive words achieve positive results while negative words generate negative results. Never use the word "try". Try means to fail.
While talking to customers follow the rules
Positive words
1. I can do it for you
2. It is half full
3. I will get it for you at the right time
4. It is the best price
Negative words
1. I can't give you at that price
2. It is Half empty
3. I will try
4. It is over priced
Rewrite the following sentences using positive words to increase customer's confidence.
1. I think this product may be helpful for your business.
2. I will try to call you back next week
3. It will cost you 100 dollars plus shipping
4. I can't accept your order unless you sign the form
5. It is too early to despatch
Winston Saga is one of the world's leading sales legends. He is also the CEO of Sales and Motivation International. Winston has been acknowledged as a unique and distinctive authority in the field of sales and personal development. Last year International Biography Centre selected him ''International Man of the Year'' for his outstanding contribution to sales and Service. He has written 100's of articles to magazine, journals and websites.
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Re: Hotmail Scam!
- Hi David,
Many people will fall for that, because they are innocent and don't know how to recognize the spam in all their junk.
Another thing is the English. I only noticed the mistakes because you bolded (is this a word?) them. When we read, our mind know how to automatically change the mistakes to words we are familiar with.
The other reason is for people like me that English is not their first language, and may never notice these mistakes, unless someone points them out.
Never ever take your ca to the dealership
- My son is a mechanic and one of the first things he told me was never take your car to the dealership for a repair.
If you do, ignore (or disbelieve) anything they ever tell you that you need! If they say they have to change a part, make an appointment to have it done at a later time (so you have the option to cancel it later), BUT ask what the part is and how much it will cost including the labor. Ask what happens if their quote time on the labor runs over.
Then get a second opinion by a local mechanic to ensure you really need the part changed and also do some homework... call other local mechanic shops and see how much they say it would cost to change the part, including labor. Compare and go back to the dealership a lot more educated and let them know when you know they are pulling a scam!
Also, if you ever let your dealership change a part, stay there while they remove the old part and request to see it. Do not leave until you actually have that part in your hands and do not give it back.
My son said he had a customer who came to his shop and when my son told them they needed a new part, the customer told him that was impossible because that part was changed at the dealership a couple of weeks prior. My son showed them the part under the hood and clearly the part was old, rusted and NOT new. tThe poor guy had paid over $300 and they never touched his car.
NEVER take your car to the dealership!
Re: What can You Learn from a Jobless and Homeless Woman?
- Positive thinking and a desire for success are fundamental qualities of an entrepreneur in my opinion.
Are you satisfied with your ISP's services?
- Is there any reason why you would like to change your ISP or are there things that gets you out of your mind?
Re: how do I get started with Wordpress blog?
- Hi GT,
Thanks for your kind words.
My intention is to change the look of my website and maybe, just maybe, to make it a wordpress website, completely.
One day...
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