The words we use and the way we use them are very important. Clarify what you mean. Some words may seem to have the same meaning. You can clarify your meaning by the way you say them and the context in which you use them. Always use simple words. The best way to catch customers attention is to use Pictures. We always think in pictures. Positive words achieve positive results while negative words generate negative results. Never use the word "try". Try means to fail.
While talking to customers follow the rules
Positive words
1. I can do it for you
2. It is half full
3. I will get it for you at the right time
4. It is the best price
Negative words
1. I can't give you at that price
2. It is Half empty
3. I will try
4. It is over priced
Rewrite the following sentences using positive words to increase customer's confidence.
1. I think this product may be helpful for your business.
2. I will try to call you back next week
3. It will cost you 100 dollars plus shipping
4. I can't accept your order unless you sign the form
5. It is too early to despatch
Winston Saga is one of the world's leading sales legends. He is also the CEO of Sales and Motivation International. Winston has been acknowledged as a unique and distinctive authority in the field of sales and personal development. Last year International Biography Centre selected him ''International Man of the Year'' for his outstanding contribution to sales and Service. He has written 100's of articles to magazine, journals and websites.
Visit his website http://www.telesalestips.com to learn more about the author.
How Positive words can change the mind of the customer - To learn more about this author, visit Winston Saga's Website.
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Leanne Hoagland Smith
Are your sales where you want them to be? Will you be one of the few who achieves sales success or one of the many who have failed to change? So what are you doing to change those results? Let’s be honest, with companies moving globally and at lightening speeds, the traditional business solutions are outdated and dead. My approach moves your business out of its comfort zone and secures your competitive advantage now. If you are seeking to increase sales, build customer loyalty, create a culture of great attitudes or just achieve some sleep filled nights, then we should talk because my clients have experienced exactly those types of results. Learn more about customer loyalty at http://www.processspecialist.com/customer-loyalty.htm Give me a call at 219.759.5601 for a free strategy session. P.S. If you are seeking a motivational speaker, sales trainer or small business expert that will leave your audience smiling and remembering, please feel free to contact me at 219.759.5601. - Visit Leanne Hoagland Smith's Website |
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Winston Saga
(Visit Winston's Website)
Winston Saga is one of the world's
leading sales legends. He is also the CEO
of Sales and Motivation International.
Winston has been acknowledged as a unique
and distinctive authority in the field of
sales and personal development. Winston
Saga is often referred as the Brian Tracy
of the Pacific. During the year 2003
International Biography Centre, Cambridge-
United Kingdom selected Winston
''International Man of the Year'' for
his outstanding contribution to sales and
Service. He has written 100's of articles
to magazine, journals and websites. He has
written two best sellers in Sales and
Motivation.
1. Total Success in Sales and Personal
Life -2003
2. Its a Deal-How to become a Successful
Selling Professional-2006
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