How Positive words can change the mind of the customer
How Positive words can change the mind of the customer
While talking to customers follow the rules
Positive words
1. I can do it for you
2. It is half full
3. I will get it for you at the right time
4. It is the best price
Negative words
1. I can't give you at that price
2. It is Half empty
3. I will try
4. It is over priced
Rewrite the following sentences using positive words to increase customer's confidence.
1. I think this product may be helpful for your business.
2. I will try to call you back next week
3. It will cost you 100 dollars plus shipping
4. I can't accept your order unless you sign the form
5. It is too early to despatch
Winston Saga is one of the world's leading sales legends. He is also the CEO of Sales and Motivation International. Winston has been acknowledged as a unique and distinctive authority in the field of sales and personal development. Last year International Biography Centre selected him ''International Man of the Year'' for his outstanding contribution to sales and Service. He has written 100's of articles to magazine, journals and websites.
How Positive words can change the mind of the customer - To learn more about this author, visit Winston Saga's Website.
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The words we use and the way we use them are very important. Clarify what you mean. Some words may seem to have the same meaning. You can clarify your meaning by the way you say them and the context in which you use them. Always use simple words. The best way to catch customers attention is to use Pictures. We always think in pictures. Positive words achieve positive results while negative words generate negative results. Never use the word "try". Try means to fail.
While talking to customers follow the rules
Positive words
1. I can do it for you
2. It is half full
3. I will get it for you at the right time
4. It is the best price
Negative words
1. I can't give you at that price
2. It is Half empty
3. I will try
4. It is over priced
Rewrite the following sentences using positive words to increase customer's confidence.
1. I think this product may be helpful for your business.
2. I will try to call you back next week
3. It will cost you 100 dollars plus shipping
4. I can't accept your order unless you sign the form
5. It is too early to despatch
Winston Saga is one of the world's leading sales legends. He is also the CEO of Sales and Motivation International. Winston has been acknowledged as a unique and distinctive authority in the field of sales and personal development. Last year International Biography Centre selected him ''International Man of the Year'' for his outstanding contribution to sales and Service. He has written 100's of articles to magazine, journals and websites.
How Positive words can change the mind of the customer - To learn more about this author, visit Winston Saga's Website.
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Stephanie RobeyStephanie Robey is President and CoFounder of Pivot Positive, LLC - an Internet marketing business focused on helping people start work at home ventures. Previously, she was employed at The Search Agency with over 20 years experience in graphic design and 10 years experience in online marketing. She was responsible for launching the Conversion Path Optimization (CPO) unit where she and her team have conducted hundreds of optimization tests for online companies across multiple verticals. She is a successful entrepreneur having started and sold 2 companies and remains on the board of directors of the third, PhotoSpin.com Stephanie began her career in the direct marketing realm creating and producing direct mail for many of the major cable television companies and directly attributes her understanding of Internet marketing to those early offline experiences. Stephanie is a graduate of San Diego State University with a BFA in Graphic Arts and also holds an Executive MBA from the Graziadio School of Business and Management at Pepperdine University. Read Steph's Blog Meet Steph and Dave Sign up for our Free 7-Day BootCamp: Self Employed & Rich - Visit Stephanie Robey's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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