Feedback Form
Home Features Mastermind Forums About Advertise Blog Network Contact Be An Author

How To Improve Your Voice

How To Improve Your Voice

VOICE

The Image the customer has of the Salesperson is vital. In telesales the image is created through voice alone. There is no smartly dressed representative to see, no glittering product to touch and tantalize-just a voice on the other end of the phone. However good the present telephone system may be, the fact remains that the quality of the sound of the human voice is partially lost through transmission, resulting in the client misinterpreting your meaning.

To Allow speech to be heard clearly be careful with your choice of words. Use simple words. Avoid jargon and local expressions which may not be understood by your clients. Speak clearly and use correct pronunciation. Accent can give your talk a real boost as they are unique and can sound very atttractive.

Donot waffle or attack the client. Stop to breathe. Pausing is very important. Don't speak in a monotone manner not only this make you sound boring and unethusiastic but it could be mislead that your product is lacking in substance too. And a little colour to your voice. Expressions are very important. Relax when you are talking. Imagine you were talking to your friend. Your attitude is expressed by the way you talk over the phone.

Don't rush the call and use your sales techniques. Remain professional and smile. A simple smile on the salesperson's face reflects in the voice and it really works.

1. Act naturally be yourself.
2. Smile you will sound pleasant and friendly.
3. Have all the information handy.
4. Be precise and clear.
5. Be professional.
6. Give customers what they need.
7. It does cost a lot of money to make the phone ring, so make the most use of it.

Golden Rules

1. Give your name first.
2. Say 'Good Morning'.
3. Say 'Thank you' for your time.
4. Be friendly.
5. Sit straight that will give you confidence.
6. Stay focussed.
7. Control your thoughts.
8. Concentrate on what the customer is saying.
9. Talk slowly.
10. Speak clearly and if necessary spell anything that may be unclear.
11. Be confident.
12. Be professional.
13. Organise yourself.
14. Be Alert.
15. Be in charge.
16. Always be Enthusiastic.
17. Let your voice be melodies.
18. Stress words that appeal to them.
19. Be expressive.
20. Speak as though your are talking to a friend.
21. Exceed expectations.
22. Always hang the phone after the customer has done.


Helpful words and phrases

1. You, Your family
2. Thank you for waiting
3. New
4. Save
5. Proved
6. Guaranteed
7. Results
8. Easy
9. Money
10. Love
11. Safety
12. Security
13. Health
14. I promise
15. My pleasure
16. The best thing I suggest
17. Please call me if you have any questions.

Never use

1. Don't know, you are wrong, I disagree, may be that's not true.

Out going calls

1. Be prepared
2. Welcome
3. Explain the purpose of the call and check to ensure that the customer understood and agrees to proceed.
4. Talk with the Account Holder
5. Listen
6. Ask-Create Questions
7. Restate-Let Customer know that you understood. Be sure to agree on what is being asked
8. Set Expectations-Let Customer know what you can do and what you can't do. Be clear and specific
9. Explore further needs and get in agreement
10. Handle objections.
11. Handle all challenging situations.
12. Ask for a decision
13. Be direct, concise and confident
14. Summarize everything you said
15. Say Thank you
16. Follow up

Winston Saga is one of the world's leading sales legends. He is also the CEO of Sales and Motivation International. Winston has been acknowledged as a unique and distinctive authority in the field of sales and personal development. Last year International Biography Centre selected him ''International Man of the Year'' for his outstanding contribution to sales and Service. He has written 100's of articles to magazine, journals and websites.





How To Improve Your Voice - To learn more about this author, visit Winston Saga's Website.

Like this article? Share it with your friends

Article Feedback
 Article Feedback No article feedback found.
  Leave Your Feedback
article feedback

Article Feedback
George Ludwig
George Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website

Dave Kurlan
Dave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website


To learn more about the Evan Elite Author Program please contact us.

About The Author


Winston Saga
(Visit Winston's Website) Winston Saga is one of the world's leading sales legends. He is also the CEO of Sales and Motivation International. Winston has been acknowledged as a unique and distinctive authority in the field of sales and personal development. Winston Saga is often referred as the Brian Tracy of the Pacific. During the year 2003 International Biography Centre, Cambridge- United Kingdom selected Winston ''International Man of the Year'' for his outstanding contribution to sales and Service. He has written 100's of articles to magazine, journals and websites. He has written two best sellers in Sales and Motivation. 1. Total Success in Sales and Personal Life -2003 2. Its a Deal-How to become a Successful Selling Professional-2006

Winston Saga is a Gold author on EvanCarmichael.com
About The Author

View Author Blog
View Author Blog

View Author Video
View Author Video

Free Downloads


Winston Saga's

Complete
List Of
Sales
Articles

Name
Email
If you enjoyed this article, get Winston Saga's Complete List of Sales Articles For FREE!

More Winston Saga
People Fail in Life Because They Do Not Plan
Asking Questions
How To Achieve Absolute Happiness
25 Commandments to Master the Art of Selling
Visualization
How To Become Successful
Why do customers Buy
How Positive words can change the mind of the customer
TELEPHONE TECHNIQUES
Listening Skills
Free Downloads


 
 
 


Evan Elite Authors
David Acheson  
John Brennan  
Stephanie Robey  
Evan Elite Authors

Become An Author
Have you written articles that would be of value to entrepreneurs? Become an expert on our site by publishing them! Expose yourself to a wide audience, drive more traffic to your website and get more sales! Click Here for details.
Become An Author

Evan's Latest Video
Modeling the Masters: Learn the true secrets behind Walt Disney's business success factors & grow your company! Video produced by Phanta Media
Evan's Latest Video

Business Opportunities
"Learn straight from Evan how you can Make a Full Time Income (And More) from a Website"

How to Start An Online Business

Click Here To Learn More
Business Opportunities



Evan's Newsletter
Get advice & tips from famous business owners, new articles by entrepreneur experts, my latest website updates, & special sneak peaks at what's to come!
Name:
Email:
Evan`s Newsletter

Free Downloads
Trainning Template Icon Trainning Template
Factual Icon Factual
Competetive Advantage Article Icon Competetive Advantage Article
Effective Art Of Networking Icon Effective Art Of Networking
Sample Credit Application Icon Sample Credit Application
Free Downloads - Complete List

Entrepreneur Tools and Guides
Top 50 Raising Capital Blogs To Watch In 2008
Top 50 Raising Capital Blogs
Top Blogs To Watch In 2008
 
The Top 10 ProBlogger Posts - Best Posts for Bloggers
The Top 10 ProBlogger Posts
Best Posts for Bloggers
 
Entrepreneur Tools and Guides

SEO For Africa
SEO For Africa
Bintou ASSIMA Tsévié, Togo,
Bintou ASSIMA
Tsévié, Togo
SEO For Africa

If I Were A Startup...
Chris Nguyen, 30+ national clients on $0
Chris Nguyen
30+ national clients on $0
Gord Hotchkiss, $113k to $1.5 Mil in 5 years
Gord Hotchkiss
$113k to $1.5 Mil in 5 years
If I Were A Startup... - Complete List

Famous Entrepreneurs
Li Ka Shing, Hutchison Whampoa
Li Ka Shing
Hutchison Whampoa
Mark Cuban, Broadcast.com
Mark Cuban
Broadcast.com
Famous Entrepreneurs - Complete List

Entrepreneur Advice
Jeffrey Gitomer, The Sales Bible
Jeffrey Gitomer
The Sales Bible
Seth Godin, Ideavirus Author
Seth Godin
Ideavirus Author
Entrepreneur Advice - Complete List

Popular Articles
(Premium Authors)

     Parable on Leadership Wisdom
By Dr. Martina Violetta Jung
     What a Leader needs to understand on Trust
By Dr. Martina Violetta Jung
     The Most Successful Leader
By Dr. Martina Violetta Jung

Have A Suggestion?
Toronto Salsa Classes / Toronto Salsa Lessons Email us your ideas on how to make our website more valuable! Thank you Sharon from Toronto Salsa Lessons / Classes for your suggestions to make the newsletter look like the website and profile younger entrepreneurs like Jennifer Lopez and Sean Combs!
Have A Suggestion?

More Evan Carmichael
More Information