Listening Skills
Listening Skills
Salespeople think of themselves as being good talkers instead of Listeners. You hear people saying, 'He is a born Salesman'. He has the gift of gab. Kerry Johnson in his book 'Mastering the Game' says many people believe that speech is power and that listening is subservient. He believes a good listener has much more power in a Conversation. The listener is able to get more information than the talker. When two people are talking, the person who dominates the conversation is the person who is asking the questions and listening. The job of the salesperson is to listen to his customers. Most successful salespeople will agree.
Qualities of a good listener
1. Repeat and Clarify Information
2. Exchange Information.
3. Listen to Emotions.
4. Always be Alert and Attentive.
5. Never distract the Customer while talking.
Listening is an essential skill for making and keeping relationships. Once you are a good listener people confide in you and trust you. Listening with Openness is very important. When you are face to face with the Customer you have to do the following
1.Maintain good eye contact.
2.Paraphrase.
3.Clarify by asking questions.
4.Concentrate.
5.Keep away from distraction.
6.Be Committed.
Winston Saga is one of the world's leading sales legends. He is also the CEO of Sales and Motivation International. Winston has been acknowledged as a unique and distinctive authority in the field of sales and personal development. Last year International Biography Centre selected him ''International Man of the Year'' for his outstanding contribution to sales and Service. He has written 100's of articles to magazine, journals and websites.
Listening Skills - To learn more about this author, visit Winston Saga's Website.
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Very few people are good listeners. In your everyday life how many people can you remember who are good listeners, people who remembered your name or what you said. In fact you would have met a couple of people in recent weeks you thought were good listeners, What were your feelings towards these people. I am sure you have more Trust, Confidence and Faith in them. Most of us find it very hard to listen.
Salespeople think of themselves as being good talkers instead of Listeners. You hear people saying, 'He is a born Salesman'. He has the gift of gab. Kerry Johnson in his book 'Mastering the Game' says many people believe that speech is power and that listening is subservient. He believes a good listener has much more power in a Conversation. The listener is able to get more information than the talker. When two people are talking, the person who dominates the conversation is the person who is asking the questions and listening. The job of the salesperson is to listen to his customers. Most successful salespeople will agree.
Qualities of a good listener
1. Repeat and Clarify Information
2. Exchange Information.
3. Listen to Emotions.
4. Always be Alert and Attentive.
5. Never distract the Customer while talking.
Listening is an essential skill for making and keeping relationships. Once you are a good listener people confide in you and trust you. Listening with Openness is very important. When you are face to face with the Customer you have to do the following
1.Maintain good eye contact.
2.Paraphrase.
3.Clarify by asking questions.
4.Concentrate.
5.Keep away from distraction.
6.Be Committed.
Winston Saga is one of the world's leading sales legends. He is also the CEO of Sales and Motivation International. Winston has been acknowledged as a unique and distinctive authority in the field of sales and personal development. Last year International Biography Centre selected him ''International Man of the Year'' for his outstanding contribution to sales and Service. He has written 100's of articles to magazine, journals and websites.
Listening Skills - To learn more about this author, visit Winston Saga's Website.
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John AlexanderJohn has taught keyword research and SEO skills to small groups of business owners and Webmasters from over 80 different countries world wide since 2002. John is also the Director of Search Engine Academy ; Co-director of Training at Search Engine Workshops offering live, SEO Workshops with his partner SEO educator Robin Nobles, author of the very first comprehensive online search engine marketing courses at SEO Training Online and the SEO Workshop Resource Center. I look forward to hearing from you! - Visit John Alexander's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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