Developing Outstanding Communication Skills

Guest post by: Paul Butler
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Dealing with the Manager from hell - By Paul Butler

Review your listening skills it’s one of the key skills in communication. Learning to listen to people is more difficult than you think; most people prefer the sound of their own voice.
Your Customers is the most important person,(apart from yourself) listen to what they have to say and never interrupt. Be interested in their response, it could be the difference between winning the sale and losing it. You need to establish what they would like to have and why they want it.

Listen and concentrate 100% on the customer’s response during conversation. This will demonstrate you are receptive to their needs. This will help the customer feel confident with you and your approach, and will help ease any tension that may arise during the sales call.

Avoid using “Yes, but”, when responding. This could make the customer think you’re working to your own agenda.

During conversation use the customer’s first name if possible, this will help to break down barriers and helps build rapport. Remember not to overdo it.
Regards, PJ have fun and keep smiling

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Dealing with the Manager from hell - By Paul Butler

About the Author: Paul Butler

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P.J.Stevens, (alias, Paul Butler) Outstanding Author & Publisher of the highly rated "Chill Out Guide To Successful Selling". Having been totally immersed within the sales environment for over 28 years, experiencing all the highs and lows that go with it. The last six years dedicated to sales skills training, for one of the worlds most successful corporate companies. Responsible for delivering and development of sales skills to all the direct and indirect sales force within UK and Europe. Salesopsupport.co.uk will provide you with hints and tips on all aspects of sales, helping you to achieve all your sales goals, targets and career asperations. You can e-mail our website and submit any sales problems you may be experiencing. Together, we can help you avoid those sales lows that most salespeople unfortunately experience. Take the stress out of your sales career, smile and have fun 24/7. Regards PJ www.salesopsupport.co.uk E-mail paul.butler83@btinternet.com
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