Feedback Form
Home Features Mastermind Videos About Advertise Blog Network Contact
   

Have A Suggestion?
Toronto Salsa Classes / Toronto Salsa Lessons Email us your ideas on how to make our website more valuable! Thank you Sharon from Toronto Salsa Lessons / Classes for your suggestions to make the newsletter look like the website and profile younger entrepreneurs like Jennifer Lopez and Sean Combs!
Have A Suggestion?

Featured Ebook


ebook Famous Entrepreneurs - Modern Empire Builders


Featured Ebook

More Evan Carmichael
More popular articles
- Find the right coach
Have A Suggestion?

Sales Lessons From Starbucks And Dell

How I Navigated Through Telephone Hell



How I Navigated Through Telephone Hell
   

I don't specifically speak on customer service, (although it is part of any company's sales effort), but maybe I should. As we all know all too well, many businesses have substituted automated telephone answering systems for living and breathing people. I recently called a local television station to speak with a sales representative, and of course the call was answered by an automated system. I could dial the extension of the person I was calling, or I could search the directory by spelling their name (didn't say if I had to spell their first name, last name, middle name, maiden name or stage name) or I could wait on the line and an "operator" would answer my call. I waited, and I waited and I waited. Finally a message came on telling me that the "operator was unavailable" and I should leave a message.

I couldn't take it anymore, so I hung up. Later in the day I tried again, and after another trip through telephone hell I did get through to a receptionist. I asked for the person that I wanted to talk with, and her immediate response was, "Oh, they don't work in this office. I can't transfer you but here's the number where you can reach them."

I didn't say anything, but just quietly wrote down the number and placed my call. I finally got through to that person, but it took the better part of a day to do it. What a great way to build your business and welcome customers!

How I Navigated Through Telephone Hell - To learn more about this author, visit Don Zihlman's Website.

Like this article? Share it with your friends
[Get Copyright Permissions] E-Mail | Print | More  


Related Articles Related Articles
How I Navigated Through Telephone Hell
  Let's make it as difficult as possible for customers to do business with us!
100 Ways to Succeed #90
  For the Sheer Hell of It!
Misconceptions About VoIP
  VoIP has been on everyone's mind for the past couple of years. There are some misconceptions about VoIP and this lists a few of the common ones.
What the Hell!
  Found this on a greeting card in a Boston paper store. Frankly, it doesn't get much better than this:
Infuse Me!
  This article briefly discusses the effect our personal life has on our professional results. It has alot to do with success in sales and the ethics we employ to achieve a powerful reputation to our customers.

Related Forum Posts Related Forum Posts
Re: Angel investing column Re: Angel investing column
JW Site redesign JW Site redesign
Hiring a Short Term Employee Hiring a Short Term Employee
Managing Virtual Teams Managing Virtual Teams
Starting up a business Starting up a business
Page Rank Decrease Page Rank Decrease
Ladies Who Launch profile Geraldine Laybourne (CEO, Oxygen M Ladies Who Launch profile Geraldine Laybourne (CEO, Oxygen M

Related Forum Posts Related Businesses - Evan Elite Authors

The Evan Elite Authors program is currently in beta phase. For details please contact us.


 
About the Author


Don Zihlman
(Visit Don's Website)
Don works with individuals and businesses that want to increase sales and grow revenue. He learned sales “on the street”, and through his StreetSmart Sellingtm sales training program ( www.str eetsmartselling.com ) he takes his experience and turns it into practical ideas on sales and marketing. For over the past 30 years Don has been a consistent top-billing radio advertising rep, a radio sales manager, and for over 15 years, president of his own marketing and advertising agency. Today, He consults a variety of businesses on matters of marketing, advertising and sales. Now he takes this experience and translates it into an effective program of sales training for those who meet with clients on a direct face-to-face basis. Don is a member of the National Speakers Association, and the Maine Association of Professional Consultants. He can be reached at 1-877-DON-ZIHLMAN or d on@streetsmartselling.com
Have A Suggestion?

View Author's Blog
Become An Author

View Author's Video
Become An Author

Free Downloads


Don Zihlman's

Complete
List Of
Sales
Articles

First Name
Last Name
Email
 
If you enjoyed this article, get Don Zihlman's Complete List of Sales Articles For FREE!

More Don Zihlman
Its a Website Not a Hollywood Premier
Build Your ConfidenceMake More Sales
The Forgotten Art of Conversation
There Is No Way I Want To Be in Sales
Your Customers Can Help You Make More Sales
Sales Prospecting Is a Dirty Business or Why a Clean Desk Is Not a Good Sign
How I Navigated Through Telephone Hell
Where Is My Next Piece of Business Coming From
Why Some Businesses Dont Get The Business
Huh What
Become An Author