How I Navigated Through Telephone Hell
How I Navigated Through Telephone Hell
I couldn't take it anymore, so I hung up. Later in the day I tried again, and after another trip through telephone hell I did get through to a receptionist. I asked for the person that I wanted to talk with, and her immediate response was, "Oh, they don't work in this office. I can't transfer you but here's the number where you can reach them."
I didn't say anything, but just quietly wrote down the number and placed my call. I finally got through to that person, but it took the better part of a day to do it. What a great way to build your business and welcome customers!
How I Navigated Through Telephone Hell - To learn more about this author, visit Don Zihlman's Website.
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I don't specifically speak on customer service, (although it is part of any company's sales effort), but maybe I should. As we all know all too well, many businesses have substituted automated telephone answering systems for living and breathing people. I recently called a local television station to speak with a sales representative, and of course the call was answered by an automated system. I could dial the extension of the person I was calling, or I could search the directory by spelling their name (didn't say if I had to spell their first name, last name, middle name, maiden name or stage name) or I could wait on the line and an "operator" would answer my call. I waited, and I waited and I waited. Finally a message came on telling me that the "operator was unavailable" and I should leave a message.
I couldn't take it anymore, so I hung up. Later in the day I tried again, and after another trip through telephone hell I did get through to a receptionist. I asked for the person that I wanted to talk with, and her immediate response was, "Oh, they don't work in this office. I can't transfer you but here's the number where you can reach them."
I didn't say anything, but just quietly wrote down the number and placed my call. I finally got through to that person, but it took the better part of a day to do it. What a great way to build your business and welcome customers!
How I Navigated Through Telephone Hell - To learn more about this author, visit Don Zihlman's Website.
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