7 Ways to Cut Loose from Old Sales Thinking
7 Ways to Cut Loose from Old Sales Thinking
A few weeks ago, I had a phone conversation with Julie, who has been struggling with the
old-style selling methods that her manager insists are the only way to sell their company’s technology solution.
Regardless of what product or service you’re selling, you should be able to relate to her dilemma.
Outdated sales skills fail to address the core issue of how we think about selling and unless we get to that core and change it once and for all, we’ll go on struggling with the same counterproductive sales behaviors.
And we’ll continue believing that we’re always just one new sales technique away from the breakthrough we’re looking for.
New Thinking = New Results
Maybe it’s time to take a different approach. Maybe we need to analyze our thinking and identify why we’re not making more sales.
Take a look at the table below and think about your current selling mindset.
How would your selling behaviors change if you changed your sales thinking?
Old Sales Mindset
New Sales Mindset
Always start out with a strong sales pitch.
Stop the sales pitch. Start a conversation.
Your goal is always to close the sale.
Your goal is always to discover whether you and your prospect are a good fit.
When you lose a sale, it's usually at the end of the sales process.
When you lose a sale, it's usually at the beginning of the sales process.
Rejection is a normal part of selling, so get used to it.
Hidden sales pressure causes rejection. Eliminate sales pressure, and you’ll never experience rejection.
Keep chasing prospects until you get a yes or no.
Never chase prospects. Instead, get to the truth of whether there’s a fit or not.
When prospects offer objections, challenge and/or counter them.
When prospects offer objections, validate them and reopen the conversation.
If prospects challenge the value of your product or service, defend yourself and
explain its value.
Never defend yourself or what you have to offer. This only creates more sales pressure.
Let's take a closer look at these concepts so you can begin to open up your current sales thinking and become more effective in your selling efforts.
1. Stop the sales pitch. Start a conversation.
When you call someone, never start out with a mini-presentation about yourself, your company, and what you have to offer.
Instead, start with a conversational phrase that focuses on a specific problem that your product or service solves. For example, you might say, “I'm just calling to see if you are open to some different ideas related to preventng downtime accross your computer network?"
Notice that you are not pitching your solution with this opening phrase. Instead, you're addressing a problem that, based on your experience in your field, you believe they might be having. (If you don't know what problems your product or service solves, do a little research by asking your current customers why they purchased your solution.)
2. Your goal is always to discover whether you and your prospect are a good fit.
If you let go of trying to close the sale or get the appointment, you’ll discover that you don't have to take responsibility for moving the sales process forward.
By simply focusing your conversation on problems that you can help prospects solve, and by not jumping the gun by trying to move the sales process forward, you’ll discover that prospects will give you the direction you need.
3. When you lose a sale, it's usually at the beginning of the sales process.
If you think you’re losing sales due to mistakes you make at the end of the process, review how you began the relationship. Did you start with a pitch?
Did you use traditional sales language (“We have a solution that you really need” or “Others in your industry have bought our solution, you should consider it as well”)?
Traditional sales language leads prospects to label you with the negative stereotype of “salesperson.” This makes it almost impossible for them to relate to you with trust or to have an honest, open conversation about problems they're trying to solve and how you might be able to help them.
4. Hidden sales pressure causes rejection. Eliminate sales pressure, and you’ll never experience rejection.
Prospects don’t trigger rejection. You do -- when something you say, and it could be very subtle, triggers a defensive reaction from your prospect.
Yes, something you say.
You can eliminate rejection forever simply by giving up the hidden agenda of hoping to make a sale. Instead, be sure that everything you say and do stems from the basic mindset that you’re there to help prospects identify and solve their issues.
5. Never chase prospects. Instead, get to the truth of whether there’s a fit or not.
Chasing prospects has always been considered normal and necessary, but it’s rooted in the macho selling image that “If you don’t keep chasing, you’re giving up, which means you’re a failure." This is dead wrong.
Instead, ask your prospects if they’d be open to connecting again at a certain time and date so you can both avoid the phone tag game.
6. When prospects offer objections, validate them and reopen the conversation.
Most traditional sales programs spend a lot of time focusing on “overcoming” objections, but these tactics only create more sales pressure.
They also keep you from exploring or learning the truth behind what your prospects are saying.
You know that “We don't have the budget,” “Send me information,” or “Call me back in a few months,” are polite evasions designed to get you off the phone. Stop trying to counter objections. Instead, shift to uncovering the truth by replying, “That's not a problem.” No matter what the objection, use gentle, dignified language that invites prospects to tell you the truth about their situation without feeling you’ll use it to press for a sale.
7. Never defend yourself or what you have to offer. This only creates more sales pressure.
When prospects say, “Why should I choose you over your competition?,” your instinctive reaction is to defend your product or service because you believe that you are the best choice, and you want to convince them of that. But what goes through their minds at that point?
Something like, “This ‘salesperson’ is trying to sell me, and I hate feeling as if I'm being sold.”
Stop defending yourself. In fact, come right out and tell them that you aren’t going to try to convince them of anything because that only creates sales pressure. Instead, ask them again about key problems they’re trying to solve.
Then explore how your product or service might solve those problems. Give up trying to persuade. Let prospects feel they can choose you without feeling sold.
The sooner you can let go of the traditional sales beliefs that we’ve all been exposed to, the more quickly you’ll feel good about selling again, and start seeing better results.
7 Ways to Cut Loose from Old Sales Thinking - To learn more about this author, visit Ari Galper's Website.
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Sooner or later, we all backslide into old ways of thinking about selling that lead us down the wrong path with potential clients.
A few weeks ago, I had a phone conversation with Julie, who has been struggling with the
old-style selling methods that her manager insists are the only way to sell their company’s technology solution.
Regardless of what product or service you’re selling, you should be able to relate to her dilemma.
Outdated sales skills fail to address the core issue of how we think about selling and unless we get to that core and change it once and for all, we’ll go on struggling with the same counterproductive sales behaviors.
And we’ll continue believing that we’re always just one new sales technique away from the breakthrough we’re looking for.
New Thinking = New Results
Maybe it’s time to take a different approach. Maybe we need to analyze our thinking and identify why we’re not making more sales.
Take a look at the table below and think about your current selling mindset.
How would your selling behaviors change if you changed your sales thinking?
Old Sales Mindset
New Sales Mindset
Always start out with a strong sales pitch.
Stop the sales pitch. Start a conversation.
Your goal is always to close the sale.
Your goal is always to discover whether you and your prospect are a good fit.
When you lose a sale, it's usually at the end of the sales process.
When you lose a sale, it's usually at the beginning of the sales process.
Rejection is a normal part of selling, so get used to it.
Hidden sales pressure causes rejection. Eliminate sales pressure, and you’ll never experience rejection.
Keep chasing prospects until you get a yes or no.
Never chase prospects. Instead, get to the truth of whether there’s a fit or not.
When prospects offer objections, challenge and/or counter them.
When prospects offer objections, validate them and reopen the conversation.
If prospects challenge the value of your product or service, defend yourself and
explain its value.
Never defend yourself or what you have to offer. This only creates more sales pressure.
Let's take a closer look at these concepts so you can begin to open up your current sales thinking and become more effective in your selling efforts.
1. Stop the sales pitch. Start a conversation.
When you call someone, never start out with a mini-presentation about yourself, your company, and what you have to offer.
Instead, start with a conversational phrase that focuses on a specific problem that your product or service solves. For example, you might say, “I'm just calling to see if you are open to some different ideas related to preventng downtime accross your computer network?"
Notice that you are not pitching your solution with this opening phrase. Instead, you're addressing a problem that, based on your experience in your field, you believe they might be having. (If you don't know what problems your product or service solves, do a little research by asking your current customers why they purchased your solution.)
2. Your goal is always to discover whether you and your prospect are a good fit.
If you let go of trying to close the sale or get the appointment, you’ll discover that you don't have to take responsibility for moving the sales process forward.
By simply focusing your conversation on problems that you can help prospects solve, and by not jumping the gun by trying to move the sales process forward, you’ll discover that prospects will give you the direction you need.
3. When you lose a sale, it's usually at the beginning of the sales process.
If you think you’re losing sales due to mistakes you make at the end of the process, review how you began the relationship. Did you start with a pitch?
Did you use traditional sales language (“We have a solution that you really need” or “Others in your industry have bought our solution, you should consider it as well”)?
Traditional sales language leads prospects to label you with the negative stereotype of “salesperson.” This makes it almost impossible for them to relate to you with trust or to have an honest, open conversation about problems they're trying to solve and how you might be able to help them.
4. Hidden sales pressure causes rejection. Eliminate sales pressure, and you’ll never experience rejection.
Prospects don’t trigger rejection. You do -- when something you say, and it could be very subtle, triggers a defensive reaction from your prospect.
Yes, something you say.
You can eliminate rejection forever simply by giving up the hidden agenda of hoping to make a sale. Instead, be sure that everything you say and do stems from the basic mindset that you’re there to help prospects identify and solve their issues.
5. Never chase prospects. Instead, get to the truth of whether there’s a fit or not.
Chasing prospects has always been considered normal and necessary, but it’s rooted in the macho selling image that “If you don’t keep chasing, you’re giving up, which means you’re a failure." This is dead wrong.
Instead, ask your prospects if they’d be open to connecting again at a certain time and date so you can both avoid the phone tag game.
6. When prospects offer objections, validate them and reopen the conversation.
Most traditional sales programs spend a lot of time focusing on “overcoming” objections, but these tactics only create more sales pressure.
They also keep you from exploring or learning the truth behind what your prospects are saying.
You know that “We don't have the budget,” “Send me information,” or “Call me back in a few months,” are polite evasions designed to get you off the phone. Stop trying to counter objections. Instead, shift to uncovering the truth by replying, “That's not a problem.” No matter what the objection, use gentle, dignified language that invites prospects to tell you the truth about their situation without feeling you’ll use it to press for a sale.
7. Never defend yourself or what you have to offer. This only creates more sales pressure.
When prospects say, “Why should I choose you over your competition?,” your instinctive reaction is to defend your product or service because you believe that you are the best choice, and you want to convince them of that. But what goes through their minds at that point?
Something like, “This ‘salesperson’ is trying to sell me, and I hate feeling as if I'm being sold.”
Stop defending yourself. In fact, come right out and tell them that you aren’t going to try to convince them of anything because that only creates sales pressure. Instead, ask them again about key problems they’re trying to solve.
Then explore how your product or service might solve those problems. Give up trying to persuade. Let prospects feel they can choose you without feeling sold.
The sooner you can let go of the traditional sales beliefs that we’ve all been exposed to, the more quickly you’ll feel good about selling again, and start seeing better results.
7 Ways to Cut Loose from Old Sales Thinking - To learn more about this author, visit Ari Galper's Website.
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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Joe DagerJoe Dager is President of Business901, a progressive coaching company providing no-nonsense direction in areas such as Lean Six Sigma Marketing and organized referral marketing. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” - James R. If you want to learn more about Business901, start a conversation with us. We can be found @ Web/Blog: Business901.com Web/Blog: FundingYourNonprofit.com LinkedIn Profile Follow me on Twitter - Visit Joe Dager's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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