Premature Presentation - How to avoid it

Guest post by: Frank O`Toole
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Customer Service - be an Ambassador for Your Company - By Frank O`Toole

Imagine, how fantastic it would be if we could avoid rejection on our sales calls and not have any fears of call reluctance. I wish this was the case but to be a professional sales representative you need to go through a process of steps. In sales training courses it is said that if you do not go through theses steps it would be similar to a professional builder building a house and leaving out the foundation, the house will inevitably fall like a deck of cards and you will not achieve your most desired goals. Success of your sales is entirely up to you. As frustrating as this may sound you are the sole key to your success, there is no easy way or magic button that you can press to achieve your deepest desires. As the saying goes 'you are the master of your own destiny'

On previous sales courses I have noticed that the people that are thriving in their sales are the people that never quit learning and that have a desire to keep going till they achieve the ultimate happiness in their work and personal lives. For example a man walks into his doctors and says to the doctor "I want to be a physiotherapist, what is the easiest and quickest way to do this?" This obviously does not happen for professional physiotherapists so why would it happen for professional sales representatives?

What do you think the definition of sales is? I know there are so many, how are you supposed to know? Well a favourite one that I heard recently on a training courses']);">sales training courses was 'sales is all about helping people to buy what they need to buy'

Individuals have built in a resistance to sales people, we all know this and you probably even do this yourself. However what you are trying to do as a salesperson is help the people to make the decisions on their own, even though it's the decision you wanted them to make in the first place.

A sale involves getting the information and then giving information, the problem is that too many people in sales blow their chance in the first 10 seconds of the sale.

This is referred to on sales courses as 'premature presentation.' They have skipped getting the information and have gone straight into their presentation.

Answer me this, how in the world can someone present something to someone without knowing what they wanted or needed in the first place? It amazes me time and time again the amount of sales people or so called sales people that do this

Take this story I heard at a sales training course before. A tourist walks into a shop they want to get their son a souvenir from the country, they are not sure what is native and what is not so they ask a local. The local will obviously reply with questions such as how old is he? What are his hobbies or how much would you like to spend? Simple, you need the information first to serve the customer to their satisfaction.

Without these defining questions the result would be your choice, not the customers. The key in sales training courses is to always let the prospect feel as though they have made the decision.

I understand that you may have seen this all before and read it so yes you know it already but the question is are you practising it?

For example we all seem to be aware of the negative effect fast food has on our body and our energy but are we practicing healthy eating because if this? The chances are we are not.

It is known through sales training courses that the key is to master the fundamentals of sales, practice them and use them when they are needed and when they are needed is all the time-you can not sell to anyone unless you find out what they need.

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Customer Service - be an Ambassador for Your Company - By Frank O`Toole

About the Author: Frank O`Toole

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Frank O`Toole is a well known and well respected trainer across the UK and Ireland. Through his sheer determination and hard work Frank has built an incredibly succesfull business in Training courses. With www.premiertrainingcourses.co.uk becoming one of the top rated sites it is clear to see why Frank has remained number 1 in his development of Training courses.
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