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Frank O`Toole Articles

Written by: Frank O`Toole

Time Management - to Facilitate Highly Succesful Meetings - Click To Read Article
Would you like to discover how to have productive, pro active and effective meetings? discover the secrets behind the exclusive WASP STING.

Time Management Training, The Secrets of Using the WASP STING - Click To Read Article
I have been facilitating time management training courses for a number of years and time and time again I am asked, how do you facilitate meetings successfully? It appears that the old saying of 'meetings are where minutes are taken and hours are wasted' still holds true in many organisations. Read on to discover the effective secrets behind the WASP STING.

Opening Statements to Close the Sale - Click To Read Article
Do you want to close your sales but the problem is you just cant ask? You clam up or feel guilty as hough you are pushing them into it? Read on to find out how you can change this through your opening statement.

Effective Questions to Close more Sales - Click To Read Article
If you want to learn how to lead your team and your clients to their desires then read on. Learn how effective questioning can get you and them what you want.

Sales Training - How to Use Role Play Effectively - Click To Read Article
Is role playing and videoing a good tool to use on sales training courses? This is often a question I am asked when meeting prospective clients who are looking at the possibility of running a sales training course.

Find out how to Communicate Effectivly - Click To Read Article
Find out how to communicate effectivly (without having to bring the weater into the conversation).What would we talk about if the weather did not change?

Establish your Goals and Reach them - Click To Read Article
When setting goals we must remember what Anatole France said "To accomplish great things, we must not only act, but also dream; not only plan, but also believe".

Time Management to beat the Interruptions - Click To Read Article
How can you prevent this interruption or cut that meeting shorter without insulting the other person? Well first thing for certain is to never say I have important business to attend to as they may feel that they therefore are not important. Through time management training courses you can discover the secret to getting rid of people efficiently yet gently and why you need to follow these 5 simple steps:

The Important P`s of Customer Service - Click To Read Article
On customer service training courses one of the key questions is, what is customer service and are the customers always right. Every ones perception of customer service is different; there are common threads to most customer service training courses.

Personel Development to Achieve your Desires - Click To Read Article
Imagine being able to conduct your life in order to reach potentials beyond any expectations you may ever have had. But where do you start it? How do you do this? The truth is that you need to learn how important your own thinking is in order to achieve your true potential and beyond.

Personal Development 5 Keys to Success - Click To Read Article
No matter how focused and devoted you are there will always be something to break your focus, pulling your energy right down. However, as self development trainers will tell you self coaching is the way to prevent this. What you need to remember when self coaching is that you are not only the coach but you are the team also.

Negociate - Tough but Respectful - Click To Read Article
My father has always told me that the most important journey you take in life is meeting someone half way. Trainers in sales training courses constantly stress that the key to negotiating a sale is to remember that you are dealing with people face to face and not the company, therefore you know people so you will be able to work alongside them in a sale.

Negociate with Confidence - Click To Read Article
Have you ever been on holidays to the tourist spots in Spain? Any shops you walk into you find your self negotiating with he sales assistant straight away. Sales training facilitators will point out that we have all negotiated at some point in our time whether it is with the children to go bed or with the bar man to give you an extra shot.

Management Training for Effective Delegation - Click To Read Article
Time management training courses teach us the importance of managing time through gaining more minutes or hours in your working day by becoming good at delegating. Whereas management training courses teach us the skills of delegating in order to develop staff

Develope your Assertiveness Training - Click To Read Article
We are often asked does assertiveness training also help me to become assertive in my private life as well as at work. The answer is yes, just imagine the following: You have just bought a new shirt, you bring it home but you decide you do not like it, but there is a problem you can not find the receipt. You bring it back to the shop in the bag and explain that you want to return it and of course here comes the question you were dreading "have you got the receipt?" you say without taking a breath, "I can not find it, I looked everywhere, its not in the car its not in the sitting room......" and so on so forth.

Discover the 8 Secrets to Successful Presentations - Click To Read Article
Through presentation skills training you can discover the secrets to presenting in public by controlling your nerves. Imagine this, you have butterflies, you are twitching, you are shaking, your knees are going to cave in, you know that since you were born your brain has started working but once you stand on that podium your brain is going to freeze, you're up next. How are you going to present confidently and stylishly?

Customer Service Making the Difference - Click To Read Article
We have all experienced it? You ring a company to speak to a representative only the representative is not exactly a great rep for that company. They reply with a grunt, a huff or an "I do not know" and then do not even bother to find out your query.

Customer Service Make the Difference - Click To Read Article
I cannot count the amount of times I have been asked on a customer service training course "how am I going to make a difference? I am just doing my job, management do not even notice". Well the fact is that yes, this may be a means to an end for you until you finish writing your book or saving for a house but the truth is you are also here because you care.

Customer Service Revealling the 5 Secrets to Success - Click To Read Article
Since I started in customer service staff in various customer service training courses I always tell my trainees to remember to treat every customer as though they are just about to sign my pay check because when serving customers that is exactly what customers do.

Customer Service - be an Ambassador for Your Company - Click To Read Article
I am often asked on customer service skills training courses why is it that so often when you ring a company to speak to a representative, the representative is not exactly a great ambassador for that company. They reply with a grunt, a huff or an "I do not know" and then do not even bother to find out your query.

Communication Skills - What we need to be Aware of. - Click To Read Article
"Isnt the weather dreadful? Isnt it shocking? God it's a beautiful day" How many times have we heard and responded to statements like this? Well don't knock it as nine-tenths of people would not be able to start a conversation if the weather didn't change once in a while. Communication skills trainers define communication as the exchange of ideas and information through speech, writing and behaviour.

Communication Categories - Which one are you - Click To Read Article
There is more to communication skills than just listening. Have you been in a meeting and there is an agreement on an issue but the person in agreement is saying yes yet has their hands folded and is nodding slightly? Or maybe you have not seen this because you are not aware of non verbal communication.

Achieve more Through Time Management - Click To Read Article
We can do nothing to increase time and we must always remember that time is one of the few things in modern life that is not recyclable. However time management training and getting good at time management skills can provide you with the feeling of achieving a certain amount of work at the end of each day, as opposed to going home from work and feeling although you have worked long hours you have achieved nothing during the day.

Sales Secrets of the Golden Silence - Click To Read Article
I attended a sales training course a number of years ago and the trainer was talking about closing techniques. I remember he said on several occasions 'ask for the order and then keep quiet' he had plastered all over the walls in the training room silence can be golden.

5 Secrets Leaders need to get what they want. - Click To Read Article
Are you the person that goes through life just taking and getting what you get? Do you want to be the person that embraces what they have worked for because you knew what you wanted and have got what you wanted?

Turn Negative Feedback to your advantage - Click To Read Article
We have all had negative feedback in the past and if we do not do something about it then it will continue to be negative. Why dont you change that? To find out how read on.

Premature Presentation - How to avoid it - Click To Read Article
How fantastic would it be if we could avoid rejection on our sales calls and not have any fears of call reluctance. I wish this was the case but to be a professional sales representative you need to go through a process of steps.

Keep your Sales on Track Through the Recession - Click To Read Article
We can not deny the resession has hit us all in some way or another. This article can show and prove to you the power of positive thinking in our sales. It will make the difference.

Leadership Skills - 5 Skills to embrace - Click To Read Article
Learn how to make effective decisions so that you dont have to be the person that just takes what they get. Be the person that embraces what you have worked hard for simply because you deserve it.

Discover how to be an Effective Manager - Click To Read Article
What do you want to achieve? What are your goals. Find out how to establish and achieve your goals to as a manager.

Are you a Winner in your Sales? Find out how to be. - Click To Read Article
On sales training courses we are often asked 'what separates winners from losers' Wouldn't you love to know what separates the winners from the losers in sales? Would you love to learn how to achieve the top sales in your profession? Well below are 4 simple secrets that can be the defining difference in your sales.

4 Common Mistakes in Sales that you do not Want to Make - Click To Read Article
It is as simple as this, we all make mistakes, however you can stop yourself from making these common yet affective mistakes in your sales. If you want to gain the best from your sales then simply keep reading.

Who Does not Want More Action? In Sales - Click To Read Article
Am I right in saying that everybody loves a bit of action? Imagine you could get the positive action such as commitment in sales that you desire to get the results that will guarantee your wants and needs personally and professionally.

The Mistakes to Often Made in Sales - Click To Read Article
If you want to be succesfull in your sales then simply do not make these mistakes.

Present the Butterflies in Formation - Click To Read Article
I am positive it has happened to you on several occasions, we all feel it, you are waiting in anticipation to present and here come the butterflies however what you will find is that the fear that you feel before the presentation will greatly outweigh the fear you feel throughout the presentation as you realise those butterflies are flying in formation.

Revealing the Secrets to Sales Training - Click To Read Article
We all need to realise that not everybody is born with the ability to sell. Some of us have to work harder than others to gain skills and capabilities in sales. However with this in mind we can still stand to be one step ahead of the rest by understanding a few simple, revealing, sales techniques.

Simply Finding Courage in your Personal Development - Click To Read Article
Having the self belief in making decisions is what is needed in your personal and proffesional lives. Once you believe in these decisions that you have made you will grow in confidence and strength and develop your courage. To find out how this is simply possible read on.

Open with a Grand Opening in Sales - Click To Read Article
Did you know that a client will have decided whether they will stay listening to you or not in the first 30 seconds of your call. To find out the ideal opening statement simply keep reading.

Presenting Without the Fear - Click To Read Article
You have butterflies, you are twitching, you are shaking, your knees are going to cave in, you know that since you were born your brain has started working but once you stand on that podium your brain is going to freeze, you're up next. How are you going to present confidently and stylishly?

Be a Leader not a Seagul - Click To Read Article
You do not want to be part of the seagull system. Leadership skills trainers describe the seagull system as the leader that flies in s****s everywhere and flies out again leaving their mess to be cleaned up.

Customer Service, you make the Difference. - Click To Read Article
Have you found yourself saying "how am I going to make a difference? I am just doing my job, the management do not even notice". Yes? Well find out how you can and do make a massive difference everyday by simply reading on.

Assert your Skills in Sales - Click To Read Article
Part of assertive skills training is recognising what you are willing to have and own. For example if somebody says to you, you are not an effective assertive skills trainer than you do not know what it is that you have done wrong therefore you need to take accountability of finding out specifically what behaviours they were talking about.

Manage your Time so that you are Happy you Decided to... - Click To Read Article
Picture this, your 89 years of age, you realise that your life has been lived. Thinking back over it you wish you had bought that Mercedes, you wish you had been at your daughter's birthday parties, you wish you had more family time or you wish you had simply said yes. Wouldn't you love to find out how you could lessen these wishes into, I am happy I decided to. Believe it or not you can learn how to prioritise your time through time management courses.

Learn the Powers of Effective Communication - Click To Read Article
My father once told me how a wise old owl sat on an old oak tree; the more he saw the less he spoke and the less he spoke the more he heard so why cant we be like that wise old bird? I never understood what he meant until I started work.

5 Simple steps to effective Time Management - Click To Read Article
John has asks you "do you have a minute?" you are up to your eyeballs but you can not say no, you're a people pleaser. How can you prevent this interruption or cut that meeting shorter without insulting the other person? Read on to find out.

Win in your Sales Everyday - Click To Read Article
Would you like to achieve top sales everyday? Follow these 4 simple steps to get the results of your selling desires to achieve your everyday goals.

Succeed in your Sales Everyday - Click To Read Article
How would you feel if every sales call you made was successful? You are the person that is making these calls and therefor you are responsible for gettin your yes`s but how do you achieve this in every call? Read more to find out how to accomplish your goals in sales.

Present the Presentation Confidently - Click To Read Article
We have all been to the presentations where the person has wrecked our heads, their pitch is up and down, their trailing off at the end of sentences, their speeding through to get it over and done with and quite frankly they look as though they may just collapse because they're out of breath. To find out how to guarantee that this is not you simply keep reading.

Learn more skills in Sales to get the Results you want - Click To Read Article
It's a Monday morning after the big match at the weekend and the premier league football coach brings the team in to review the match. On goes the video and the coach and players watch, each move is analysed, the tape is stopped and the coach asks the group what was good, what was poor and what can they do different next time.

Assert Your Capabilities - Click To Read Article
We as a human beings have a constant ability to doubt ourselves. We do not provide ourselves with the reassurance that we deserve. To guarantee fairness and justice people need to become more assertive in their capabilities and competencies.To find out how simply keep reading.

Allow Clients to Realise they want your Sale - Click To Read Article
The key to sales is allowing your client to realsie that they want your sale. Find out how to do this by following these simple steps.





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