Increase your professional presence on the phone
 | |
|  |
Subscribe to Alan's articles
 | |
|
|  |
 | |
|
| |
 | |||||||
|
Increase your professional presence on the phone
2. Put energy in your voice. A good trick to remember is that when you are sitting during a phone call, your diaphragm is compressed. When you stand up and move around, you breathe more freely. You have more energy, which will come across in your voice.
3. Smile when you speak. The person you speak to won't see the smile, but the warmth that comes from a smile will come across the phone line!
4. Monitor your voice quality. Do people often ask you to repeat what you just said? You may be mumbling or not enunciating clearly. A good telephone voice is clear and loud enough for people to hear, without sounding loud or shrill.
5. Prepare for your calls. Before an important call, plan what you will say, in writing if possible. This will lower your chances of getting sidetracked, or forgetting important items.
6. Stick to your point and keep it brief. Business people don’t have time for chatty conversations during the day. Monitor the voice of the person you are calling. If they sound hurried, get to the point, or ask when would be a good time to call back.
7. Have all the materials you need at hand. This includes a pen and paper, your calendar for setting appointments, and other information you have from previous contacts.
8. Don’t do other tasks when you’re on the phone. The person you’re talking to may hear you clicking on your keyboard if you’re multi-tasking during your conversation. Eating, drinking or chewing gum during a business conversation is unprofessional.
9. Take notes. During the call, write down the relevant points you discussed. This shows your efficiency and attention to detail, and helps avoid repeat phone calls for the same information.
10. Make clients feel valued. A prompt reply and the words "Thank you for calling" go a long way in making a client feel valued. When you hear the voice of someone you know, put a little extra energy and warmth in your voice.
11. Give each call your full attention. When you are on the phone and you receive another call, let voicemail answer it. Only if you are speaking to someone you know well, you can ask if they mind waiting momentarily while you check who is calling.
12. Closing the conversation is as important a part of your impression as beginning the conversation. End the conversation by summing up the call to make sure each of you understands the next step. Then say goodbye, and wait until the other person hangs up before you put down the receiver.
Increase your professional presence on the phone - To learn more about this author, visit Alan McLaren's Website.
Like this article? Share it with your friends
1. You’re on stage. When you’re on the phone with a client, you’re playing the roles of a good-will ambassador, problem solver, public relations representative, and more. Whether you are having a good day or a bad day, your telephone call is a performance that should leave your client feeling positive about you.
2. Put energy in your voice. A good trick to remember is that when you are sitting during a phone call, your diaphragm is compressed. When you stand up and move around, you breathe more freely. You have more energy, which will come across in your voice.
3. Smile when you speak. The person you speak to won't see the smile, but the warmth that comes from a smile will come across the phone line!
4. Monitor your voice quality. Do people often ask you to repeat what you just said? You may be mumbling or not enunciating clearly. A good telephone voice is clear and loud enough for people to hear, without sounding loud or shrill.
5. Prepare for your calls. Before an important call, plan what you will say, in writing if possible. This will lower your chances of getting sidetracked, or forgetting important items.
6. Stick to your point and keep it brief. Business people don’t have time for chatty conversations during the day. Monitor the voice of the person you are calling. If they sound hurried, get to the point, or ask when would be a good time to call back.
7. Have all the materials you need at hand. This includes a pen and paper, your calendar for setting appointments, and other information you have from previous contacts.
8. Don’t do other tasks when you’re on the phone. The person you’re talking to may hear you clicking on your keyboard if you’re multi-tasking during your conversation. Eating, drinking or chewing gum during a business conversation is unprofessional.
9. Take notes. During the call, write down the relevant points you discussed. This shows your efficiency and attention to detail, and helps avoid repeat phone calls for the same information.
10. Make clients feel valued. A prompt reply and the words "Thank you for calling" go a long way in making a client feel valued. When you hear the voice of someone you know, put a little extra energy and warmth in your voice.
11. Give each call your full attention. When you are on the phone and you receive another call, let voicemail answer it. Only if you are speaking to someone you know well, you can ask if they mind waiting momentarily while you check who is calling.
12. Closing the conversation is as important a part of your impression as beginning the conversation. End the conversation by summing up the call to make sure each of you understands the next step. Then say goodbye, and wait until the other person hangs up before you put down the receiver.
Increase your professional presence on the phone - To learn more about this author, visit Alan McLaren's Website.
Like this article? Share it with your friends
 | |
 |
No article feedback found. |
| |
Leave Your Feedback |
 | |
| |||
George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
|||
David BarrDavid Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website |
|||
Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
|||
John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
|||
Jay Kubassek(Jay's Full Bio: EvanCarmichael.com/jaykubassek) In five years, Canadian-born entrepreneur Jay Kubassek went from selling mufflers at a Midas franchise to revolutionizing Internet marketing with the 2004 launch of CarbonCopyPRO, a online marketing education company, now worth over $20 million with customers in over 160 countries.
As an independent film producer, his upstart film fund Aliquot Films is currently producing a films with Spike Lee and Abel Fererra (starring Ethan Hawke and Dennis Hopper.)
Jay's entrepreneurial spirit is irrepressible. He’s the owner of five companies, a professional speaker and trainer, international real estate developer/investor, extreme sport enthusiast and emerging philanthropist. Jay resides in NYC with his wife Jamie, son Milo and dog Cooper. Visit Jay's official website: www.JayKubassek.com - Visit Jay Kubassek's Website |
|||
|
To learn more about the Evan Elite Author Program please contact us. | |||
 | ||
|
||
 |
||
 |
||
|
| ||
 |
| Have you written articles that would be of value to entrepreneurs? Become an expert on our site by publishing them! Expose yourself to a wide audience, drive more traffic to your website and get more sales! Click Here for details. |
|
|
 |
| Modeling the Masters: Learn the true secrets behind Walt Disney's business success factors & grow your company! Video produced by Phanta Media |
|
|
 |
"Learn straight from Evan how you can Make a Full Time Income (And More) from a Website"
Click Here To Learn More |
|
|
|
|
Get advice & tips from famous business owners, new articles by entrepreneur experts, my latest website updates, & special sneak peaks at what's to come!
|
|
|
 Solving Problems Success Worksheet Top Author Mistakes Website Planning Networking Difference In A Decade |
|
 | ||
 |
The Top 10 Guy Kawasaki Posts
Best Posts for Entrepreneurs | |
 |
Top 50 Political Blogs
Top Political Blogs of 2009 | |
| ||
 | ||||
| ||||
|
| ||||
| ||||
|
|
|
|
|
||||||||||||
|
Email us your ideas on how to make our website more valuable! Thank you Sharon from Toronto Salsa Lessons / Classes for your suggestions to make the newsletter look like the website and profile younger entrepreneurs like Jennifer Lopez and Sean Combs!
|
|
|
