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Selling and Attitude

Guest post by: Drew Stevens Ph.D.

Article Overview: Discover how much you attitude counts in trying to sell your products and services.

Selling and Attitude

/* Style Definitions */ table.MsoNormalTable {mso-para-margin:0in; mso-para-margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-hansi-font-family:Cambria;} Did you ever have days where you look in the mirror and say what is wrong with me? Do you ask questions such as: why isn’t the phone ringing? Or why are my clients ever happy?

Here is the answer to your questions. It just might be you! Attitude is everything in the sales and customer service business. Individuals invest in whom they know and trust. Those with bad attitudes simply do not win; they remain in the stands with the spectators.

Attitude is more than your smile; it is your articulation, your presentation, your poise and your presence. Consumers do not want to engage with sloths, they want real conversations/relationships with those that offer value. Your mannerisms, your clothing, your passion and your conviction are integrated into your “Attitude Package”.

Engaging with prospective and existing clients requires an engaging smile, an empathetic manner and great listening skills. I am reminded of a former sales director who frequently spoke when the prospect did. Not only is this rude but you cannot hear objectives while the other party is speaking.

Here are some key factors to keep in mind to aid you business development success:

1. Love what you do. You must have passion for your company, the industry, the products, the services and the people. Any apathy is clearly displayed to the client.

2. Cheap suit syndrome. A great mentor and coach, Alan Weiss of Summit Consulting has always told me that great business professionals are well groomed, own good pens and articulate well. Meeting economic buyers requires presentation skills that differentiate from the competition.

3. Energy. Attend a party and you will notice the gregarious person from the wallflowers. It is not necessary to light up an electric grid but enthusiasm for products and services is required.

4. Check your baggage. We all carry a surplus of personal and professional garbage. No one cares. Learn to compartmentalize and enjoy healthy client interactions.

5. Interact. Listen, ask a question listen again. Good listening skills stems from a voracious appetite for current events and the world around you. Be well versed in your surroundings.

6. Self Mastery. Great attitude comes from your self-confidence. Attend meetings and seminars to become more learned.

7. Appreciate what you have now. Everyone is busy and many feel as if they are in competition with friends, peers and colleagues. Stop and enjoy life for a while, it goes too quickly. Celebrate even the smallest of success.

Without a proper attitude, one will hit numerous speed bumps. Slow down and take a good look in the rearview mirror to determine if you are the hindrance to your own success. Overhaul your attitude and you just might seek a wider road, less obstacles and much more opportunity.

©Copyright. Drew Stevens PhD. All rights reserved.

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Related Forum Posts
Re: THE SECRET TO SUCCESS IS ALL IN YOUR HEAD...RIGHT NOW!!! - Yes, you are right Mal. Attitude plays a big role in it. Robert
Re: What to do at the first roadblock? - Upon first discouragement, dig in and see if things are as they seem. Sometimes, even though there are several products out there that appear comparable, they are no match. Maybe they do don't a good job of what they are intended for, or maybe there are several glitches in their system, or perhaps their customer service just plain stinks. Decide how you can "one up" all of these things and decide that you are going to create a better product that more people would want. Attitude is 95% of the battle. If you feel defeated before you've done any research on any of the other products, you're doing yourself a huge disservice. Give yourself a chance and see if you can be the BEST in every way. This will get you far no matter what the venture.
Re: Stay positive! - Great theme My favorite book the ageless "Power of Positive Thinking" and I do not read many of these Motivational Books, Attitude is everything - a positive one is ore likely to bring positive results According to my Pisces horoscope - I am told that by my birth I am to be moody. We all have those bad days, but even though moody by nature, I tried to keep those days down to 4 or 5 a year - not bad for a Pisces Hang with the positives, lose the negatives
Re: Kevin's Case Study #10 - When to become an entrepreneur? - When the bug bite you. A lot of successful entrepreneurs started in their teens or at school. Selling sweets to fellow students or lemonade to firends in the neighbourhood.
Re: This is Marketing Warfare! - Hey GT, I guess this was from a while back, and it'll test your memory a bit but could you possibly elaborate on Unique Selling Proposition? Can you give us some examples of good USPs?


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