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Sales and Service: 7 Steps for Positive Customer Interaction



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Sales and Service: 7 Steps for Positive Customer Interaction - By Nancy Bleeke

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During every customer interaction, whether it's three minutes or an hour, you leave something behind...a person who is either better or worse off than before their contact with you. To build customer loyalty we need to leave each person better.

Here are seven things you can do to make sure you have a positive interaction with your customer.

Use a simple scorecard for yourself at the end of each customer interaction and ask yourself "Is this person better or worse off than before?" A yes/no will allow you to adjust for your next contact.

What actions do you take to ensure each interaction with you leaves the other person better off? Let us know in the Comments Section.


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Free PDF Download
Sales and Service: 7 Steps for Positive Customer Interaction - By Nancy Bleeke

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About the Author: Nancy Bleeke

RSS for Nancy's articles - Visit Nancy's website

 

 Sharpenz is dedicated to providing sales managers the resources and tools they need to energize, engage and equip their sales team to sell more each week. Our 30-minute power sales booster meetings help companies increase sales by providing the right tools and training - fast. Designed with the busy manager in mind, Sharpenz ready-to-go sales training kits will give your sales team the opportunity to grow and earn more - all in a half hour of power.  To learn more, visit www.sharpenz.com and sign up for your free ready-to-go sales training kit today!


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