Communication Skills - How to Avoid "Misunderstandings"
Communication Skills - How to Avoid "Misunderstandings"
1. You think of a message you wish to communicate to another person (or a group of people)
2. You then translate the message into a deliverable format - and the message may already have changed in some way from the one you thought of
3. You deliver your message - whether written or spoken, in person or at the end on a telephone line
4. The person receiving the message hears or listens to part, all or none of it
5. The receiver then translates your message into what they think you think you meant to say
The problems with the process being successful are many. For example:
# Simply not hearing part of the message
# Hearing, but not actually listening to the content of a communication
# Taking a different meaning or understanding from the message
# Interpreting a message - hearing what the person wants to hear rather than what is actually said
# Trying to read the sender’s mind rather than simply listening to what is communicated
# Being distracted during the receiving process e.g. by outside noise, looking at other work etc.
# Filtering the message through their beliefs, feelings, impressions etc.
It’s absolutely vital, therefore, to make your communication with others as simple and clear as possible. And, remember this - if you are the communicator, it's your job to make sure your audience understands exactly what you want them to. Never assume!
Communication Skills How to Avoid Misunderstandings - To learn more about this author, visit Gordon Veniard's Website.
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One thing it’s vital to understand is the need for clear, unambiguous communication. Here’s why. The communication process is a simple one to understand, but a very difficult one to operate successfully. Here’s the process:
1. You think of a message you wish to communicate to another person (or a group of people)
2. You then translate the message into a deliverable format - and the message may already have changed in some way from the one you thought of
3. You deliver your message - whether written or spoken, in person or at the end on a telephone line
4. The person receiving the message hears or listens to part, all or none of it
5. The receiver then translates your message into what they think you think you meant to say
The problems with the process being successful are many. For example:
# Simply not hearing part of the message
# Hearing, but not actually listening to the content of a communication
# Taking a different meaning or understanding from the message
# Interpreting a message - hearing what the person wants to hear rather than what is actually said
# Trying to read the sender’s mind rather than simply listening to what is communicated
# Being distracted during the receiving process e.g. by outside noise, looking at other work etc.
# Filtering the message through their beliefs, feelings, impressions etc.
It’s absolutely vital, therefore, to make your communication with others as simple and clear as possible. And, remember this - if you are the communicator, it's your job to make sure your audience understands exactly what you want them to. Never assume!
Communication Skills How to Avoid Misunderstandings - To learn more about this author, visit Gordon Veniard's Website.
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John AlexanderJohn has taught keyword research and SEO skills to small groups of business owners and Webmasters from over 80 different countries world wide since 2002. John is also the Director of Search Engine Academy ; Co-director of Training at Search Engine Workshops offering live, SEO Workshops with his partner SEO educator Robin Nobles, author of the very first comprehensive online search engine marketing courses at SEO Training Online and the SEO Workshop Resource Center. I look forward to hearing from you! - Visit John Alexander's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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