One thing it’s vital to understand is the need for clear, unambiguous communication. Here’s why. The communication process is a simple one to understand, but a very difficult one to operate successfully. Here’s the process:
1. You think of a message you wish to communicate to another person (or a group of people)
2. You then translate the message into a deliverable format - and the message may already have changed in some way from the one you thought of 3. You deliver your message - whether written or spoken, in person or at the end on a telephone line 4. The person receiving the message hears or listens to part, all or none of it 5. The receiver then translates your message into what they think you think you meant to say The problems with the process being successful are many. For example:
# Simply not hearing part of the message # Hearing, but not actually listening to the content of a communication # Taking a different meaning or understanding from the message # Interpreting a message - hearing what the person wants to hear rather than what is actually said # Trying to read the sender’s mind rather than simply listening to what is communicated # Being distracted during the receiving process e.g. by outside noise, looking at other work etc.
# Filtering the message through their beliefs, feelings, impressions etc.
It’s absolutely vital, therefore, to make your communication with others as simple and clear as possible. And, remember this - if you are the communicator, it's your job to make sure your audience understands exactly what you want them to. Never assume!
Communication Skills - How to Avoid "Misunderstandings" - To learn more about this author, visit Gordon Veniard's Website.
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