Making the Most of Yourself - Part One
Making the Most of Yourself - Part One
Remember – still as a child – how you listened to exactly what was said? In other words, you took everything that was said to you in a literal way. As an adult, how much time do you spend trying to work out what you think somebody actually meant by what they said? Maybe they were being literal!
How often does a Customer, colleague, friend or family-member ask if they can talk to you – and then end up doing nothing more than listening to you? In other words, you are more eager to show your skills (or provide help) than actually to truly listen when someone wants to speak. Is the bigger gift being a “giver” or “receiver”? With Customers, you don’t learn much whilst you are talking. And, often, neither does the Customer!
If someone is upset or angry, how often do you go and ask them: “What’s wrong”? However, that’s probably none of your business! On the other hand, it might be better if you were simply to go and ask: “How can I help you?” Apart from anything else, you’ve started to turn a negative into a positive – whether it be with a Customer, colleague, or a friend outside of work
How often do you criticise a person – rather than their behaviour? Do you say: “You’re a really annoying so-and-so”? Or: “I get really frustrated when you (description of behaviour)”? You are more likely to gain a positive response to the latter – and end up in an argument with the former!
How often have you received a gift which the person giving it thought would be “good” or “right” for you? How often have you given such gifts? Shouldn’t you be giving and receiving the gifts that the recipient truly wants?! This can be physical gifts – or advice!
What’s the greatest gift that you possess? Is it your knowledge, style, intelligence, dress sense, commitment etc? Or, is it your smile? After all, it’s the first thing you “give” to another when meeting them – and, equally, it’s the first thing you receive from them (hopefully)? And, when meeting someone for the first time, it’s the most important point of all – the starting point. How do you feel when somebody can’t be bothered to smile when meeting or greeting you?
Did you know that the finest steel gets worked through the hottest furnace – something to remember the next time you are having a tough time!
(Continued in part two)
Making the Most of Yourself Part One - To learn more about this author, visit Gordon Veniard's Website.
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Do you remember your early childhood – and the effort you made when you wanted to achieve something? If it didn’t work, then you’d simply keep trying it. It wouldn’t be a case of: “Well I’ve tried that and I can’t do it” – you’d be having another go. Otherwise, you would never even have learned to walk! How often have you, as an adult, spent more time thinking about (or justifying) how it isn’t possible rather than simply giving it another go?
Remember – still as a child – how you listened to exactly what was said? In other words, you took everything that was said to you in a literal way. As an adult, how much time do you spend trying to work out what you think somebody actually meant by what they said? Maybe they were being literal!
How often does a Customer, colleague, friend or family-member ask if they can talk to you – and then end up doing nothing more than listening to you? In other words, you are more eager to show your skills (or provide help) than actually to truly listen when someone wants to speak. Is the bigger gift being a “giver” or “receiver”? With Customers, you don’t learn much whilst you are talking. And, often, neither does the Customer!
If someone is upset or angry, how often do you go and ask them: “What’s wrong”? However, that’s probably none of your business! On the other hand, it might be better if you were simply to go and ask: “How can I help you?” Apart from anything else, you’ve started to turn a negative into a positive – whether it be with a Customer, colleague, or a friend outside of work
How often do you criticise a person – rather than their behaviour? Do you say: “You’re a really annoying so-and-so”? Or: “I get really frustrated when you (description of behaviour)”? You are more likely to gain a positive response to the latter – and end up in an argument with the former!
How often have you received a gift which the person giving it thought would be “good” or “right” for you? How often have you given such gifts? Shouldn’t you be giving and receiving the gifts that the recipient truly wants?! This can be physical gifts – or advice!
What’s the greatest gift that you possess? Is it your knowledge, style, intelligence, dress sense, commitment etc? Or, is it your smile? After all, it’s the first thing you “give” to another when meeting them – and, equally, it’s the first thing you receive from them (hopefully)? And, when meeting someone for the first time, it’s the most important point of all – the starting point. How do you feel when somebody can’t be bothered to smile when meeting or greeting you?
Did you know that the finest steel gets worked through the hottest furnace – something to remember the next time you are having a tough time!
(Continued in part two)
Making the Most of Yourself Part One - To learn more about this author, visit Gordon Veniard's Website.
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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