Tips for Powerful Customer Service - Part One
Tips for Powerful Customer Service - Part One
# The simplest way to judge an unhappy or dissatisfied Customer is very simple:if they frown - or if you frown at them. either way, you're losing the battle
# Know that it’s only outstanding service that makes a difference. Simply doing what you’re meant to is already expected by your Customers. If you only just meet a Customer’s needs, then you’re not offering them very much. Businesses and organisations don't profit by being "okay"
# Take a genuine interest in your Customers as human beings. You sympathize with their problems, listen to their stories, give them your time. In this way, they understand the value you are offering them - apart from simply accepting their cash
# Your aim is to have service so outstanding that your Customers become advocates for your business. They don't just let others know they use you; they suggest to these others that they do the same. and then these people can continue the "word-of-mouth" process!
# Everyone in any organisation must truly understand that a Customer’s perception of reality - whether right or wrong - is real to them. So work to their perception, not from your own. You'll never win a happy Customer by proving them to be wrong!
# Develop a “Yes we can. Now, what can we do for you” attitude. If you do, your first effort is always going to be a positive one
# Equally, aim for a “never say no” culture. People hate being told what they can’t do, can’t have. Instead, offer them positive options and alternatives
PS These tips are coninued in part two
Tips for Powerful Customer Service Part One - To learn more about this author, visit Gordon Veniard's Website.
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# Understand that, at every moment, the following equation applies - “service = your product plus you”. A great product can be improved with great service - or a sale of it lost by inefficient or uncaring behaviours
# The simplest way to judge an unhappy or dissatisfied Customer is very simple:if they frown - or if you frown at them. either way, you're losing the battle
# Know that it’s only outstanding service that makes a difference. Simply doing what you’re meant to is already expected by your Customers. If you only just meet a Customer’s needs, then you’re not offering them very much. Businesses and organisations don't profit by being "okay"
# Take a genuine interest in your Customers as human beings. You sympathize with their problems, listen to their stories, give them your time. In this way, they understand the value you are offering them - apart from simply accepting their cash
# Your aim is to have service so outstanding that your Customers become advocates for your business. They don't just let others know they use you; they suggest to these others that they do the same. and then these people can continue the "word-of-mouth" process!
# Everyone in any organisation must truly understand that a Customer’s perception of reality - whether right or wrong - is real to them. So work to their perception, not from your own. You'll never win a happy Customer by proving them to be wrong!
# Develop a “Yes we can. Now, what can we do for you” attitude. If you do, your first effort is always going to be a positive one
# Equally, aim for a “never say no” culture. People hate being told what they can’t do, can’t have. Instead, offer them positive options and alternatives
PS These tips are coninued in part two
Tips for Powerful Customer Service Part One - To learn more about this author, visit Gordon Veniard's Website.
Like this article? Share it with your friends
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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