Tips for Powerful Customer Service - Part Three
Tips for Powerful Customer Service - Part Three
# Understand that you are really only as good as your last encounter with the Customer - and then only as good as your next one
# Never try and win a battle with a Customer - because you’ll certainly lose the war
# Find ways to say “thank you” on a regular basis - without always asking a Customer to buy something else
# At every opportunity, build a professional friendship with each Customer. It’s not easy, being in business in these times. Customers need every friend they can get - and will appreciate them. Be an advisor for their business; and, to an extent, a partner in it - rather than simply a cost to it
# Avoid putting your own interests before your Customer’s e.g. like the person who avoids answering the office telephone because it’s their lunch hour or coffee break
# Make commitments (and follow through on them) as often as you can. These show Customers the level of service you truly offer. Equally, make efforts to show Customers how much you truly value them
# Understand that most Customers know more about the services you offer than you do - because they see them from the “sharp” end - and not from your "insider's" viewpoint. Customers see your company for what it truly is - not what you’d like it to be!
# Quality service is best provided by people with an almost-obsessive desire to achieve this
# Be aware that what Customers tell you is not always what they tell themselves e.g. “yes that’s okay” is said to you; whilst “it’s still wrong” is said to themselves
# Relations with Customers are simply the same as any relationship with another human being - no more, no less
# Ask your Customers for feedback on a regular basis - don’t simply invite either compliments or complaints. Instead, aim for “how can we do better for you?” questions
# Make sure you keep letting people know the benefits of doing business with you. Emphasize the gains they make
The tips covered in these three articles are often about making that "small" effort that then builds into "great" service attitudes and behaviours. Go to it!
Tips for Powerful Customer Service Part Three - To learn more about this author, visit Gordon Veniard's Website.
Like this article? Share it with your friends
# Understand how you, your products and your services fit in with your Customers’ needs and values. Then talk to these areas
# Understand that you are really only as good as your last encounter with the Customer - and then only as good as your next one
# Never try and win a battle with a Customer - because you’ll certainly lose the war
# Find ways to say “thank you” on a regular basis - without always asking a Customer to buy something else
# At every opportunity, build a professional friendship with each Customer. It’s not easy, being in business in these times. Customers need every friend they can get - and will appreciate them. Be an advisor for their business; and, to an extent, a partner in it - rather than simply a cost to it
# Avoid putting your own interests before your Customer’s e.g. like the person who avoids answering the office telephone because it’s their lunch hour or coffee break
# Make commitments (and follow through on them) as often as you can. These show Customers the level of service you truly offer. Equally, make efforts to show Customers how much you truly value them
# Understand that most Customers know more about the services you offer than you do - because they see them from the “sharp” end - and not from your "insider's" viewpoint. Customers see your company for what it truly is - not what you’d like it to be!
# Quality service is best provided by people with an almost-obsessive desire to achieve this
# Be aware that what Customers tell you is not always what they tell themselves e.g. “yes that’s okay” is said to you; whilst “it’s still wrong” is said to themselves
# Relations with Customers are simply the same as any relationship with another human being - no more, no less
# Ask your Customers for feedback on a regular basis - don’t simply invite either compliments or complaints. Instead, aim for “how can we do better for you?” questions
# Make sure you keep letting people know the benefits of doing business with you. Emphasize the gains they make
The tips covered in these three articles are often about making that "small" effort that then builds into "great" service attitudes and behaviours. Go to it!
Tips for Powerful Customer Service Part Three - To learn more about this author, visit Gordon Veniard's Website.
Like this article? Share it with your friends
 | |
 |
No article feedback found. |
| |
Leave Your Feedback |
 | |
| |||
David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
|||
George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
|||
|
To learn more about the Evan Elite Author Program please contact us. | |||
 | |
|  |
Subscribe to Gordon's articles
 | |
|
|  |
 | |
|
| |
 | |||||||
|
 | ||
 |
||
 |
||
 |
||
|
| ||
 |
| Have you written articles that would be of value to entrepreneurs? Become an expert on our site by publishing them! Expose yourself to a wide audience, drive more traffic to your website and get more sales! Click Here for details. |
|
|
 |
| Modeling the Masters: Learn the true secrets behind Walt Disney's business success factors & grow your company! Video produced by Phanta Media |
|
|
 |
"Learn straight from Evan how you can Make a Full Time Income (And More) from a Website"
Click Here To Learn More |
|
|
|
|
Get advice & tips from famous business owners, new articles by entrepreneur experts, my latest website updates, & special sneak peaks at what's to come!
|
|
|
 Find It. Use It. Networking To Get Results Sample Credit Application Basic SEO Guide Why New Businesses Fail |
|
 | ||
 |
Top 50 Marketing Blogs
Top Marketing Blogs of 2010 | |
 |
Guide To ERP Software
Business Management Software | |
| ||
 | ||||
| ||||
|
| ||||
| ||||
|
|
|
|
|
||||||||||||
|
Email us your ideas on how to make our website more valuable! Thank you Sharon from Toronto Salsa Lessons / Classes for your suggestions to make the newsletter look like the website and profile younger entrepreneurs like Jennifer Lopez and Sean Combs!
|
|
|
| ||||||||||
|
| ||||||||||
|
|
||||||||||