Tips for Powerful Customer Service - Part Two
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# Appreciate that everything you do, every action you take, makes a statement about the level of respect you have - not just for Customers - but for everyone you come into contact with (and, indeed, yourself). Remember, you are never off-duty in doing good or harm to your company!
# Understand that service is the first thing your company offers to its Customers. For example, before you ever sell your products, you build a relationship - even if this is no more than a pleasant, sincere, greeting
# Every day of your life, your unintentional actions are likely to outweigh your intentional ones. So, what do you say or do unintentionally to Customers that reflects how you feel about them or the service you offer? Are these positive or negative (in their eyes)?
# Develop positive behaviours when dealing with Customers - be friendly, honest, open, polite, cheerful, tolerant of different views and behaviours, sympathetic to those not as brilliant as yourself (!), fair in your dealings with others, tactful when handling awkward moments - and positive in the way your promote yourself and your company
# Remember that, to be excellent at anything, you must commit yourself to doing excellent things
# Your aim should be to offer service that’s so good it would make your Customer feel guilty, or that they’re letting you down, if they go elsewhere!
# See the goodwill of your Customer like a deposit in a bank account. If you build up a credit balance, they are more likely to forgive you any “little sins” (minor errors) - providing, of course, you repent immediately!
These tips conclude in part three
Tips for Powerful Customer Service Part Two - To learn more about this author, visit Gordon Veniard's Website.
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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