# Appreciate that everything you do, every action you take, makes a statement about the level of respect you have - not just for Customers - but for everyone you come into contact with (and, indeed, yourself). Remember, you are never off-duty in doing good or harm to your company!
# Understand that service is the first thing your company offers to its Customers. For example, before you ever sell your products, you build a relationship - even if this is no more than a pleasant, sincere, greeting
# Every day of your life, your unintentional actions are likely to outweigh your intentional ones. So, what do you say or do unintentionally to Customers that reflects how you feel about them or the service you offer? Are these positive or negative (in their eyes)?
# Develop positive behaviours when dealing with Customers - be friendly, honest, open, polite, cheerful, tolerant of different views and behaviours, sympathetic to those not as brilliant as yourself (!), fair in your dealings with others, tactful when handling awkward moments - and positive in the way your promote yourself and your company
# Remember that, to be excellent at anything, you must commit yourself to doing excellent things
# Your aim should be to offer service that’s so good it would make your Customer feel guilty, or that they’re letting you down, if they go elsewhere!
# See the goodwill of your Customer like a deposit in a bank account. If you build up a credit balance, they are more likely to forgive you any “little sins” (minor errors) - providing, of course, you repent immediately!
These tips conclude in part three
Tips for Powerful Customer Service - Part Two - To learn more about this author, visit Gordon Veniard's Website.
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Gordon Veniard
(Visit Gordon's Website)
GORDON VENIARD thanks you for your
interest in these articles
He has been delivering training events -
and creating and providing valuable
development materials - for more than 20
years
Gordon covers a wide range of business
communication, promotion, sales,
negotiation, customer service, leadership
and management subjects. He has worked
with major companies and organisations;
spoken at many conferences and seminars -
always adding good humor to valuable
advice
To find out more, Gordon would be pleased
if you would take a moment to visit his
new website: www.thevenwor
ks.com. You can register for his free
business tips newsletter; and download
some valuable freebies (including a
copyable, free-to-use "to-do" list)
If you have any queries or questions you
would like Gordon to answer, please email:
gordo
n@thevenworks.com
Thanks again - please enjoy - and feel
free to share - any of these articles
which are of use to you and your
colleagues
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