This list is by no means finite - so please develop and add more questions relevant to your organisation and business/Customer situations:
# How much of your attention today was truly focused on your (and our) Customers?
# How much of your time today was focused on our company or yourself – rather than our Customers?
# If necessary, what can you do to improve this “time balance”?
# What actions could I (or the company) take to help you improve this “balance”?
# What did you specifically do today to improve a relationship with one (or more) of your Customers?
# What, specifically, did you do today that might impair your (or our) relationship with one of our Customers (current or potential)?
# What did you not do today that, if you had, might have improved your (or our company’s) relationship with one or more of our Customers?
# If you had a chance to repeat any of your sales calls today – what would you do differently that night improve your (our) relationship with that Customer?
# What would your Customer(s) say in answer to this question: “How can we improve the service our company provides for you?”
When using these questions, please make sure they don't appear like "accusations of poor performance". The aim should be to use them to help develop and improve future behaviors and actions; rather than to simply focus on what is past Anything you'd like to ask or discuss about your organisation's Customer service?
Please email me at gordon@thevenworks.com. And, thanks for reading these articles!
Your Customers and How to Deal with Them - Bonus Thoughts - Part Two - To learn more about this author, visit Gordon Veniard's Website.
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