Gordon Veniard Articles

Your meetings - problem people and moments - part one - Click To Read Article
A glance at six ways people can disrupt your meetings - with useful tips to help you deal with such moments

Your meetings - problem people and moments - part two - Click To Read Article
Continuing our look at some ways participants can de-focus or disturb the smooth progress of your meetings

Your Customers and How to Deal with Them - Part One - Click To Read Article
This four-part series will give your people a great chance to build powerful Customer relationships - and deal with them in a professional, effective manner

Your Customers and How to Deal with Them Part Two - Click To Read Article
Your aim is to have service so outstanding that your Customers become advocates for your business. In the second of this four-part series, we continue to look at ways to help you reach this goal

Your Customers and How to Deal with Them - Part Three - Click To Read Article
Continuing this series of key articles aimed at helping you build and maintain a standard of Customer service that will allow your organisation to gain a high level of public regard and goodwill in this vital area

Your Customers and How to Deal with Them - Part Four - Click To Read Article
This article concludes our series of four. The achievement of powerful levels and actions in Customer service is vital to the success of any organisation; poor service equally leads to failure to some degree. So, read on...

Your Customers and How to Deal with Them - Bonus Thoughts - Part One - Click To Read Article
Following on from our series of four articles, here are some specific tips and actions to help your people deliver the level of service you are aiming to achieve

Your Customers and How to Deal with Them - Bonus Thoughts - Part Two - Click To Read Article
If you are keen to discuss Customer service with your team, here are some questions you might use to stimulate a discussion – either individually or in a “group-think” session. Select a few that might help:

Time management - six simple ways you can surrender control over your time - Click To Read Article
This article briefly investigates half-a-dozen beliefs or behaviours that can have a detrimental effect on how time is used

Time management - dealing with deadlines - Click To Read Article
"I'm late" I'm late" "For a very important date!" When there are even deadlines in children's stories,you just know you need to deal with them as effectively as you can!

Time management - dealing with "interruptors" - part one - Click To Read Article
It would be great if no-one ever got in the way of your hard-working self. Doesn't happen! So, here are a range of tips to choose from to help you deal with those who create havoc with your day...

Time management - dealing with "interruptors" - part two - Click To Read Article
Completing our investigation of ways to deal with those who "interrupt" you and your time at work...

Tips for Powerful Customer Service - Part One - Click To Read Article
So much business - and goodwill - can be lost through what is perceived to be "poor" or "uncaring" service by the recipient of it. Here are a range of tips to help win the "service" battle...

Tips for Powerful Customer Service - Part Two - Click To Read Article
Continuing our investigation of the actions and behaviours which determine how the service you offer is perceived

Tips for Powerful Customer Service - Part Three - Click To Read Article
Concluding this series of articles providing powerful tips to help you - and your people - to gain a positive reaction from your Customers

The Effective Communicator - How to be Persuasive - Click To Read Article
You will - in business (and in life itself) - have the task of persuading others round to your view - or to take a course of action you want them to. It's often not easy! So, here are seven key tips to help you with this process...

Teamwork - 5 Key Questions - Click To Read Article
Whether as the leader of a team - or a member - or both - here are five important areas to consider about teams and your part in them...

TeamWorking Encouraging Ideas Part One - Click To Read Article
As a team leader, it’s likely that you’ll be holding brain-storming, ideas-gathering or problem-solving meetings from time to time. In two articles, here are a range of tips to help you make the most of these opportunities

TeamWorking Encouraging Ideas Part Two - Click To Read Article
This second article concludes our look at the ways you can use to make sure you achieve the most you can from your ideas or problem-solving meetings and discussions

Smart Written Communications Tips - Part One - Click To Read Article
Here are a range of tips – identified as important by some published authors – and how they can be adapted to produce effective written business communications…

Smart Written Communications Tips - Part Two - Click To Read Article
The second part of these articles - taking tips from many published authors - and developing them for your business communication situations...

Saying "No" - Tips To Help - Part One - Click To Read Article
It can be a difficult thing to do – whether you are talking to your boss, a colleague, Customer, friend or partner. So, here - in two articles - are some top tips to help

Saying "No" - Tips To Help - Part Two - Click To Read Article
It can be a difficult thing to do – whether you are talking to your boss, a colleague, Customer, friend or partner. So, here - in the second of two articles - are 5 further tips to help...

Selling Skills - 5 Simple Steps Towards success - Click To Read Article
There are thousands of ways to be a success (or, sadly, a failure) when selling. But, keeping it as simple as possible, here are 5 proven, simple tips to help you towards success in your sales activities…

Selling Skills - How to "Get Lucky" by Controlling Your Actions - Click To Read Article
If you’d like to be more lucky, then I’m afraid you’re going to have to follow golfer Gary Player’s maxim: “The more I practice the luckier I seem to get”. Here are some key techniques and tips to help you…

Selling - Effective Preparation - Part One - Click To Read Article
This two-part article discusses six key questions to help your sales executives to be ready to sell in a powerful way...

Selling - Effective Preparation - Part Two - Click To Read Article
There’s an old saying we highlighted in part one of this two-part article: “There’s never enough time to do it right; there’s always enough time to do it over”. And, of course, we added the classic: “perfect preparation prevents pitifully poor performance”. So, let's consider three more questions to help your sales executives in this vital area...

Powerful Customer Service - Twenty Key Questions to Ask Yourself (1-5) - Click To Read Article
As a leader, when you think about Customer Service, it's often useful to pose some questions to yourself - truly examining your attitude and behaviors when encouraging others to deliver powerful service This series of articles will help you think thru some key areas

Print Advertising - Can You "Reward" Your Customers? - Click To Read Article
If you don't find ways of encouraging Readers "into" your ads - then you are wasting your budget. Here's one way...

Print Advertising - Offering some "Reasons Why" - Click To Read Article
A classic ad headline: "I said: "Give me one reason why I should choose xxxx". They offered nine!" If you can let people see a range of ways they will gain, then you are widening the possible responses your ads can gain. You are also adding to the pool of potential Customers

Print Advertising - Adding "Outcomes" to Your "Reasons" - Click To Read Article
As you try to provide reasons for Readers to buy your products or use your services; it's often useful to add the outcomes they can expect to gain. In this way, you encourage them to consider the results of their purchase and use...

Powerful Customer Service - Twenty Key Questions to Ask Yourself (6-10) - Click To Read Article
As a leader, when you consider Customer Service, it's often useful to pose some questions to yourself - truly examining your attitude and behaviors when encouraging others to deliver powerful service This is the second in a series of four articles will help you think thru some key areas

Powerful Customer Service - Twenty Key Questions to Ask Yourself (11-15) - Click To Read Article
As a leader, when you consider Customer Service, it can be very useful to use some questions about your attitudes and actions - truly examining your behavior - whilst expecting others to deliver powerful service This is the third in your series of four articles that will help you think thru some key areas

Powerful Customer Service - Twenty Key Questions to Ask Yourself (16-20) - Click To Read Article
This is the last in your series of four articles to help you think thru some key areas of Customer Service. It's often useful to pose these questions to yourself - truly examining your attitude and behaviors when encouraging others to deliver powerful service on behalf of your organisation

Print Advertising Presenting Your Prices - Click To Read Article
This is one of the most basic – and frequent – types of ad you will see. It provides the details of a product (or range of items), adds the price (and, if appropriate the discount or offer). Finally, it adds the buying information to point the Reader in the right direction. There are three faults such ads often display...

Negotiation Tactics - What To Do If - Part One - Click To Read Article
Here are three \"tactics\" people might use during a negotiation - together with some tips to consider when responding. Of course, this is never an exact science - so be flexible

Negotiation Tactics - What To Do If - Part Two - Click To Read Article
A second set of three possible negotiation tactics that you might encounter - and some suggestions to help you deal with them...

Negotiation Tactics - What To Do If - Part Three - Click To Read Article
A final trio of \"negotiation moments\" - and thoughts to help you better respond

Negotiation Word Power - Part One - Click To Read Article
When you negotiate, great value can be added to your case or position by the words you use - or how you use them. Here, in two articles, are some tips to help you maximise this area

Negotiation Word Power - Part Two - Click To Read Article
The second part of our examination of the importance of the language used in negotiation situations

Negotiation - Preparation - Part One - Click To Read Article
This three-part series covers the key aspects of "getting yourself ready to negotiate". Through careful planning, you allow yourself the best chance of success

Negotiation - Preparation - Part Two - Click To Read Article
Continuing this three-part series of articles to help you effectively prepare for up-coming negotiation situations

Negotiation - Preparation - Part Three - Click To Read Article
Concluding this three-part series investigating the key areas to work thru when preparing to undertake key negotiations - both on your own behalf or for your company or orgnaisation

Motivation Key Question One Do you allow boredom to set in - Click To Read Article
This series of four key questions will help you to work at the process of motivation for your team

Motivation - Key Question Two - How do you help your people to feel important? - Click To Read Article
Continuing this series of four vital questions - each helping you to examine a different, vital, aspect of motivating your people; your Customers; yourself...

Motivation - Key Question Three - Do you really empower or delegate? - Click To Read Article
The third of four important questions; specifically-designed to help you think about effective ways to motivate your people

Negotiation Tips Ten of the Best - Click To Read Article
Here are ten key things to think about when negotiating Please make sure you also look at the companion article: "Ten More of the Best"

Negotiation Tips - Ten More of the Best - Click To Read Article
This companion article to: "Ten of the Best" continues to provide some key tips to help you when preparing and conducting your negotiations

Motivation Key Question Four Do you really help your people to both learn and develop - Click To Read Article
The final of four key questions aimed at helping your help your people to both feel and act in a motivated way. Please make sure you examine all four in this series

Making the Most of Yourself - Part One - Click To Read Article
Albert Einstein once suggested that life was a “gift”; and that it’s our duty to contribute to this gift. He asked: “If we fail to contribute, then why are we here?”. So, what gifts have you got that you can offer to others? Which of your skills could you use to help your colleagues or Customers to improve or grow their career or business? Which could they offer to help you? In no specific order, let’s consider some questions, situations or statements that might give you pause for thought…

Making the Most of Yourself - Part Two - Click To Read Article
Is your attitude ever that “you can’t teach an old dog new tricks”? The fact is that, through your life, their have been lots of different yous. Are you really the same person you were as a baby, a young child, a pupil at school, a student, starting your first job, falling in love, parent etc? Of course not – so you do change – and can decide to do so

Looking for Luck - do you work at it? - Click To Read Article
Here are some tips to help you develop an “I expect to be lucky” attitude to your life and work...

Leadership - Key Questions To Ask - Click To Read Article
This article provides you with a series of questions to ask yourself when assessing your leadership talents. The correct answers are, of course, “yes”. But, don’t expect to get them all right every time”

Leadership - Attitude and Actions - Part One - Click To Read Article
These two articles provide some key suggestions for developing and maintaining leadership skills and behaviours...

Leadership - Attitude and Actions - Part Two - Click To Read Article
The second of these two articles provides some further key suggestions for developing and maintaining leadership skills and behaviours...

Leadership - Stepping Up the Ladder - Part One - Click To Read Article
This series of three articles provides a range of tips to help you develop your leadership skills

Leadership Stepping Up the Ladder Part Two - Click To Read Article
The second in this series of three articles about leadership considers how to make the best use of experience. It also investigates the difference between management and leadership

Leadership Stepping Up the Ladder Part Three - Click To Read Article
This article concludes the series of three providing powerful advice to help you develop leadership skills, attitudes and abilities

How to star as an impromptu speaker - speaking off-the-cuff - Click To Read Article
Situations might arise where you are called on to speak without any preparation. It's easy to panic. Yet, if you follow this simple plan, you'll have a great chance to really impress your audience..

How to Gain by Keeping Quiet and Listening - Click To Read Article
Film-maker Andy Warhol once commented: “You have more power when you shut up”. And this can often be true. Or, as Texan politician Sam Rayburn put it: “No-one has a finer command of the English language than the person who keeps his mouth shut” Here are some tips to help you keep silent when it might be best to do so…

How to be better at reaching decisions - Part One - Click To Read Article
This two-part series investigates some of the \"preventers\" when decisions are to be made; and provides a simple guide for reaching more effective ones

How to be better at reaching decisions - Part Two - Click To Read Article
This two-part series investigates some of the \"preventers\" when decisions are to be made; and provides a simple guide for reaching more effective ones. In this second part - some of the methods and factors involved

How Do You Waste Your Time? - Click To Read Article
Well, of course, you don’t! Or might think you don’t. In reality, everyone tends to get into “bad” habits, usually by accident. So, here are a few questions to ask yourself, to judge how effectively you use your time…

Empowerment - 11 Key Ways To Check Your Actions - Click To Read Article
Here a series of statements, each covering activities and actions that will help your people to feel empowered. Consider if – or how well – you undertake each of these. From this, you should be able to develop a key point plan to further your skills and actions in this key area:

Email Communication Tips - Part One - Click To Read Article
It’s already quite likely that your Customers (or colleagues) will receive more email messages than from any other communication formats. Therefore, it becomes ever-more important that you give each message the best chance to be read and acted upon. Here are four articles to provide some tips to help you achieve this

Email Communication Tips - Part Two - Click To Read Article
Make sure you only email when necessary - and only send to people who need to receive it. Many people are overwhelmed by the number of emails they receive – especially if they have been away from their desk for any period of time! So, don’t become one of the “email for anything” generation! More tips...

Email Communication Tips - Part Three - Click To Read Article
Be careful not to forward emails just because you think others would enjoy them – this is less likely to be true when the recipient receives a large number of emails each day! For more tips...

Email Communication Tips - Part Four - Click To Read Article
It’s very easy to use business-jargon without considering the level of “inside” knowledge of your recipient(s). For more powerful advice...

Customer Complaints - Four Typical Behaviours - Click To Read Article
When a Customer is unhappy with the service offered, here are the four ways he or she is likely to react...

Customers What Makes Them Buy From You Part One - Click To Read Article
In the first of this two-part series, we look at two key reasons a Customer might have for buying your products or services: profit or pride. Sell to these; and you have a great chance of making the sale

Customers - What Makes Them Buy From You - Part Two - Click To Read Article
In the second of these two articles, we examine three further reasons a potential Customer might have for doing business with you

DecisionMaking Dealing with the Avoidance Factors Part One - Click To Read Article
In this pair of articles, you'll find twenty key reasons why people avoid – or put off - making decisions. So, aim to honestly assess the ones you are “guilty” of – and commit yourself to overcoming them…

DecisionMaking Dealing with the Avoidance Factors Part Two - Click To Read Article
Continuing this list of key "avoidance" factors - those that can prevent or delay the effective decision-making process your team, business or organisation needs

Communication Skills - How to Avoid "Misunderstandings" - Click To Read Article
These happen so easily - some will have happened in your life. Someone has taken offence at what you say or your perceived behaviour. You either don’t know that the “offence” has occurred, or have no idea as to the reasoning behind it.

Communication Skills - How to be a Better Listener - Click To Read Article
This is a skill that is often overlooked. Yet, an effective listener is likely to be more successful than someone who is better at talking. You find out very little when your mouth is open...

Business Presentation Problems - What To Do If - Part One - Click To Read Article
Some of the common situations that can arise when speaking in public - with suggestions to help you cope

Business Presentation Problems - What To Do If - Part Two - Click To Read Article
Continuing our look at some of the common situations that can arise when speaking in public - with suggestions to help you cope

Business Presentation Problems - What To Do If - Part Three - Click To Read Article
Concluding our look at some of the common situations that can arise when speaking in public - with suggestions to help you cope

Building Your Business - 3 Key Questions To Ask Yourself - Click To Read Article
Here is a useful 3-question "stock-take" of key elements you can use to build your business – whether through adding new Customers or gaining more from existing ones. These are thoughts to consider, use or adapt…

Another 10 terrific ways to motivate creative team behaviours - Click To Read Article
A second list of powerful points to help encourage and develop your team and its members

Anger - Don't Get Mad and Don't Get Even - Part One - Click To Read Article
This four-part series aims to help you (or your people) manage their anger or frustration. The first article considers why you might "get mad" in the first place

Anger Dont Get Mad and Dont Get Even Part Two - Click To Read Article
The first article gave you a chance to think about what does make you mad or frustrated. Here we start to consider effective ways of dealing with such situations

Anger - Don't Get Mad and Don't Get Even - Part Three - Click To Read Article
"Now, now - calm down" If you’re annoyed, and someone is silly enough to say this to you, then an explosion is likely to follow! The third of these articles offers some more effective tips and techniques to help you manage your own range of stressful situations

Anger Dont Get Mad and Dont Get Even Part Four - Click To Read Article
This final list contains some fun or off-the-wall ways to help you deal with anger or stress -either in general or for specific situations

7 key reasons for holding your meeting - Click To Read Article
If your meetings are to be effective, a key starting point is to make sure they are being held for a valid reason...

7 key reasons for NOT holding a meeting - Click To Read Article
It's very easy to get into a pattern of work involving many : "Let's have a meeting" situations. Here, we investigate why this might well not be the best course of action

About your meetings: 6 common problems - Click To Read Article
A chance to examine some key "barriers" - the ones that can prevent a meeting being an effective business tool

Ad Writing: Headlines Bank - "Information" Examples - Click To Read Article
One great way of attracting Readers into your print ads is to offer to provide them - in the headline - with a piece of information that's of clear interest or value to them. You can then detail that information - tied to your products or services - in the body copy of the ad Here's a resource of great examples to use as they are (or adapt to fit your needs) PS These can often also be used for your sales letters!

3 Cardinal Sins to Avoid in Your Print Ads - Click To Read Article
Many companies make one (or more) of three basic errors when advertising in print. Here they are - and how to avoid them...

10 terrific ways to motivate creative team behaviours - Click To Read Article
Using this range of simple tips and actions will help you to encourage your team members to be the best they can be

10 more terrific ways to motivate creative team behaviours - Click To Read Article
A third selection of powerful ideas to help you encourage your team members


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