Today's rant - "customer service"

Guest post by: Margie Albert
Become an Author

Free PDF Download
Today's remark - it starts with you - By Margie Albert

I started thinking about this as I was doing some research for my cancer-stricken brother. In the medical world it is “patient” service, in the retail world it is “customer” service, in the travel industry we are called “travelers” and in the Broadcast world we are labeled “viewers” or “advertisers.”

However, we don’t think of ourselves as any of those labels. We are individuals, we are people and we don’t want to be lumped into an impersonal group stripping us of our individuality and become invisible. We want to deal with other non-scripted people who will communicate with us as people. Yes, PEOPLE, not machines, “contact us” emails to no man’s land, phone systems that route you through countless recordings and menus, restricted hours (can you imagine the National Cancer Institute Help Line is only available M-F?), etc.

Words like “patient” or “customer” or “traveler” or “advertiser” assume we are that and will be that – how presumptuous and internally focused! Those are your terms, not ours!!

I look forward to the day when someone names their department “You Service” and establishes a culture truly focused on us as individuals rather than labels.

Today's "rant" - rant!

Getting Effective Results from Customer Service E-mails

The Customer is Not Always Right

Dealing with Difficult Customers #3

Its a Website Not a Hollywood Premier

Becoming the Master of Customer Data

Working at Home With Twitter

How is blogging good for a business?

Promoting your company and self with verve

Treat Little Customers Like Big Customers

What is a Vendor Finance Scheme, and How is it Operated in the United Kingdom?

IBM Mainframe part deux

I WANT IT NOW!

Do People Want To Be Sold To – The most pointless debate in sales?

The Great American Customer Service Unawareness Campaign

Tips for Improving Customer Service

50 Fantabulous Facebook Status Updates

Today's rant - 3 pet peeves

Daily Meetings Result in Daily Deals

OPEN FOR BUSINESS

Home > Sales > Margie Albert > Todays rant customer service > Google +

Referred by: http://dannybrown.me/

Free PDF Download
Today's remark - it starts with you - By Margie Albert

About the Author: Margie Albert

RSS for Margie's articles - Visit Margie's website
Margie is an award winning media professional with 30+ years of experience working in the broadcast, radio, print and online industries. FOCUS ON CUSTOMER SUCCESS launched March '09 and helps Broadcast Companies grow audiences and revenue through their many information distribution channels. Sales training includes solution-based selling with a FOCUS ON CUSTOMER SUCCESS.
Click here to visit Margie's website.

More from Margie Albert
Todays rant anti social marketing
Todays remark eliminate the unnecessary so that the necessary may speak
Todays remark silence the lizard
Todays remark to not understand is to be crushed
TV Stations 9 Basic Social Media Suggestions

Share this article. Fund someone's dream.

Share this post and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Today's rant - "customer service"

Related Articles

Related Forum Posts

Share this article. Fund someone's dream.


Name:
Email: