Today's "rant" - voice mail
How often do you call a client and get their voice mail? 80-90% of
the time, yes? So why do we keep delivering voice mails that ramble on
letting everyone know how unprepared you were to leave a voice mail?!
Here are some really simple things you can do to increase callbacks and decrease “message skipped/deleted”:
- Be prepared to leave a voice mail on every call
- Talk slow so they can understand you – especially when leaving your callback number
- Keep it short and to the point – please don’t deliver your sales pitch in an vmail
- Say something that makes them want to call you back – Focus on Customer Success
- Leave a message about them, not you (hard to accept but they don’t care about you, they care about themselves!)
- Leave your callback number at the beginning and end of your message – speak clearly both times
- Smile when leaving the message – your tone will automatically be friendlier
- If unprepared don’t “wing it.” If you go to vmail hang up before your recording would have started, get prepared and callback.
Have a question for Margie? Ask or leave a comment below!