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Judicial Branch Needed to Keep Sales Lead Management Honest

Guest post by: Dan McDade

Article Overview: Marketing and sales need a "judicial branch" to keep everyone honest: In the ideal sales lead management process, marketing defines the target market, the offer, the message and the media necessary to cost effectively generate the number of leads required by sales to meet revenue goals. As a "check and balance," sales must evaluate and accept or reject marketing's leads and marketing should be evaluated accordingly.

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Judicial Branch Needed to Keep Sales Lead Management Honest

Marketing and sales need a "judicial branch" to keep everyone honest: In the ideal sales lead management process, marketing defines the target market, the offer, the message and the media necessary to cost effectively generate the number of leads required by sales to meet revenue goals. As a "check and balance," sales must evaluate and accept or reject marketing's leads and marketing should be evaluated accordingly. This step ensures that marketing does not simply load the pipeline with low-level leads. Instead they must provide sales with legitimate, closeable sales opportunities.

Sales can either accept or reject leads on a lead-by-lead basis, and then convert the leads to revenue (or not). Once a lead is accepted by sales (the lead advances from marketing qualified to sales accepted), marketing's responsibility for the lead ceases (unless it requires nurturing or reheating, but that is not a marketing or sales responsibility and a whole different story).

For this process to actually work, organizations require a judicial branch comprised of senior sales and marketing executives, if not the CEO. The judicial branch is required to assess leads that have been rejected by sales, but "appealed" by marketing to ensure opportunities are not being squandered. This same team should evaluate sales effectiveness in lead follow-up.

I find that the missing ingredient in many organizations is a "judicial branch". The judicial branch could keep everyone honest. Unfortunately, this is not often done.

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Home > Sales > Dan McDade > Judicial Branch Needed to Keep Sales Lead Management Honest >
Article Tags: Marketing Sales Alignment
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About the Author: Dan McDade
RSS for Dan's articles - Visit Dan's website

Dan McDade founded PointClear in 1997 with the mission to be the first and best company providing prospect development services to business-to-business companies with complex sales processes. He has been instrumental in developing the innovative strategies that drive revenue for PointClear clients nationwide.

In addition to serving as president and CEO of PointClear, Dan is the author of The Truth About Leads, an insightful book that sheds light on the little-known secrets that help focus B2B lead-generation efforts, align sales and marketing organizations and drive revenue.

Prior to starting PointClear, Dan served as president of UST, The Business Marketing Group, a high-tech B2B marketing services firm. The company, serving leading technology companies including Sun Microsystems, Texas Instruments, Oracle and SAP, grew over 500% during his tenure. From 1989 to 1991, Dan was an independent consultant providing direct marketing, telemarketing and new business development consulting services. Clients included Sears, Exxon, Rodale Press, R.J. Reynolds, and The Ritz-Carlton. Dan also served as vice president of marketing with Jackson & Perkins in Medford, Ore.

Dan is chairman of the board of the Technology Association of Georgia (TAG) Education Collaborative, an organization promoting STEM (science, technology, engineering and math) education in Georgia's middle and high schools. He is a member of TAG, and also serves on the boards of TechAmerica Southeast (formerly AEA); the Business & Technology Alliance, a TAG society; and TAG Marketing. The Sales Lead Management Association named Dan one of the 50 most influential people in sales lead management in 2009 and 2010. Dan is also the author of ViewPoint | The Truth About Lead Generation, a blog exploring issues related to B2B sales, marketing and lead generation.

  



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