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Becoming the Master of Customer Data

Written by: Nancy Arter

Article Overview: This article will give you an overview on how to truly master your customer data. This is important as you plan you direct marketing efforts because your loyal customers expect you to recognize them as such -- and you need to market to them in a way that shows them that you value them.

Becoming the Master of Customer Data

In a recent article from Business Intelligence Network, Richard Skriletz discusses the importance of "Mastering Master Data -- How to Succeed with Master Data." Skriletz talks about how really understanding and integrating your customer data is key to building more profitable customer relationships -- and how solving this business problem with help your business reap huge rewards from a profitability perspective.

It goes without saying that in order to effectively compete in todays competitive marketplace, you must truly understand your customer relationships. Skriletz (and many others) have referred to this piece of mastering your data as being customer centric. It is important to understand the transactions that your customers perform with you, however, it is even more important to understand the customer relationship as a whole. Skriletz states it well: "This is the first challenge to becoming customer-centric: recognizing that a series of fragmented customer interactions delivered by separate customer service, account, product or billing business units does not ensure customer satisfaction. Businesses where customers churn are beginning to tackle this challenge in order to keep their high-value customers."

In our work with the telecommunications industry, we've experienced this first-hand. In the late '90s and early '00s, many of the large telecommunications firms were losing as many customers as they brought on to their network. It's really quite astounding to think about this. Those firms that embraced the concept of mastering their customer data and effectively looking at the entire customer relationship, were able to stem the tide of churners and create more loyal -- and long-term customers. Those who didn't -- well, let's just say there are fewer telecom companies out there today, and this is a contributing reason for their ultimate demise.

We've written a white paper (titled Data Management Solutions) on effective customer data integration techniques. We are passionate about this topic because we've seen our customers benefit greatly from utilizing this tool to make their direct and database marketing efforts more successful than ever. Let's all become masters of our customer data environments! We promise it'll make you a hero!

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Article Tags: business intelligence, business problem, business units, competitive marketplace, customer data integration, customer interactions, customer relationship, customer satisfaction, customer service account, data management solutions, demise, integration techniques, intelligence network, profitability, profitable customer relationships, recent article, telecom companies, telecommunications industry, term customers, value customers
Referred by: http://www.internet-search-marketing.com



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Importing from Russia - Hi Master - should you not have some idea of what you want to import? This would make the search easier to find someone.
Re: Does Your Website Have a Robots.txt File? - HI Carol, Your robot file is correct; no lets work on your Page Titles & Meta Data. Do you have access to create different page titles for each page of your website? Do you have your FTP information...please do not post it here but just let me know if you have access. Jeff
Re: Paypal process $315 million in payments per day. - I agree with you David, their Customer relations suck. This mean other payment systems like 2CO and WORLDPAY should work on their customers relations to take more slice of the market.


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