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The Future of Business Intelligence: Did Gartner Get It Right?
Written by: Jon HansenArticle Overview: On Friday's segment "Beyond Business Intelligence Technology: The Importance of Domain Expertise" I will be welcoming Oco's CEO William (Bill) Copacino who has authored 3 books and more than 150 articles on supply chain management, to discuss the transformational changes that are redefining our understanding of Business Intelligence.
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The Future of Business Intelligence: Did Gartner Get It Right?
On Friday's segment "Beyond Business Intelligence Technology: The
Importance of Domain Expertise" I will be welcoming Oco's CEO William
(Bill) Copacino who has authored 3 books and more than 150 articles on
supply chain management, to discuss the transformational changes that
are redefining our understanding of Business Intelligence.
The level of preparation that goes into every PI Window on Business
broadcast is commensurate with the desire to somehow provide a unique
lens through which a particular subject can be viewed as well as
understood. Preparing for a discussion on Business Intelligence (BI)
however, is similar to talking about the weather in that we all have a
basic understanding of what it means, and a general perception as to
how it works. To be more specific, while interesting it is not likely
to deliver some earth shattering news. Or so you would think.
Without a doubt, Bill Copacino's academic and literary
accomplishments, which has garnered him accolades as one of the world's
leading consultants, authors and practitioners in the area of supply
chain management, in and of itself provides the makings for a terrific
interview. That notwithstanding and viewing BI through the combination
of both a historical and forward looking lens, an unexpected dimension
to Friday's discussion will be introduced on-air.
Of the many areas that will be discussed, a 2009 Gartner
prognostication regarding the future of BI is one of the more
interesting areas we will be covering. This includes the prediction
that a new product category will emerge that combines social software
with business intelligence capabilities.
One of five Carnac-type predictions, this point was of particular
interest to me in that my government-funded research which focused on
interactive assumptions that were originally developed in 1998, reached
similar conclusions. Specifically, that Metaprise applications
developed under an agent-based model would leverage advanced algorithms
to capture both historic as well as dynamic data to produce a best
result outcome on a real-time, real-world basis.
In essence, what Gartner is now predicting in 2009 is in reality the
identification of the semantic-based Web 3.0 platform as the bridge
between the current and somewhat static Web 2.0 model and the
interactive intelligence of the near future Web 4.0 social platforms.
While we will delve into this as well as the other four Gartner
predictions in greater depth during Friday's broadcast, it is a safe
assumption that we will likely remove the semantically-built barriers
that have led to the debate regarding the differences between Business
Intelligence and Business Analytics. In fact, this is somewhat similar
to a discussion I recently had pertaining to the differences between
spend intelligence and spend analysis. In the case of the former, some
of my fellow bloggers have on occasion expressed the opinion that the
term spend intelligence is "misleading" to the point of even
questioning it's very existence.
One particular quote that stands out is as follows, "But since the real intelligence lies in the user of the tool who takes the actionable data and uses it to get results, there is no spend intelligence software, only spend intelligence enablement
software. And when you get right down to it, that's what you really
need as an expert power procurement user - software that helps you make
the right decisions, not software that purports to make those decisions
for you."
Certainly human oversight and interaction is an important and
necessary element of an automated process as it provides the
operational checks and balances that ensure the ongoing veracity of any
system. That said to entertain the above statement as being valid is
tantamount to denying the expanding utilization of autopilot
functionality in the most advanced airplanes. Simply put, it is a
one-dimensional conclusion limited to a framework of understanding with
which the one making the observation is most familiar and most
comfortable.
With the advent of advanced algorithm utilization under an
agent-based model the emerging socially-centric software to which
Gartner has referred does indeed make the right decisions under the
watchful eye of a new breed of procurement professional. Even though
Gartner's recognition is in 2009, this capability was identified,
developed, tested and introduced in a production environment going back
as far as 1998.
In short, the artificially created chasms between intelligence and
analysis whether it be spend or business focused for all intents and
purposes no longer exists as the gathering, synthesization and
application will become a cohesive and streamlined process under a
socially-driven, intelligently adaptive solution platform.
Gartner: New technology jobs will be filled by social scientists
Compressing Porter's (Virtual) Value Chain, Eliminating Silos of Understand and Integrating Six Sigma
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