In response to a similar question, I referenced a report by the American Bankers Association which found that there is a "fall-out" rate of between 50 and 95% associated with non-electronic transactions in which traditional exchanges such as regular mail are used.
Depending on the degree of automation within your transaction process, these numbers will vary.
That said I have provided a link to both the original post as well as the corresponding links to organizations such as the ABA and Bankers Online, both of which would be a good starting point regarding B2B and B2C transactional statistics.
I like these types of site as they are purely numbers driven.
Note: To obtain access to the referenced sites, please contact the author.
What percentage of people that visit a site click through to purchase? - To learn more about this author, visit Jon Hansen's Website.
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