Get Prospects Chasing YouSuper Size the Experience You Bring to the Table in EVERY Interaction
Get Prospects Chasing YouSuper Size the Experience You Bring to the Table in EVERY Interaction
People Don't Remember You for Meeting Expectations...They remember only BAD and DELIGHTFUL
Think about this....People remember only those things that are extraordinary.
When you meet expectations you can JUST "satisfy" your customer, satisfy your friends, your significant others, your kids....etc. Gee, that sounds almost negative when you say it that way. I don't mean it to be a negative, but to just satisfy doesn't make you extraordinary. It makes you just so-so.
Those that strive for "satisfaction" have a picture in our heads that "we will keep everyone happy", "always satisfy"...."the customer is always right"...so to speak. That's who we think we are...our picture says "always satisfy our customers, and others."
However, when you are doing what is expected, even if most of the people around you don't get satisfaction, in reality you are just meeting expectations and that makes you.....JUST OK.
What Will Make You Extraordinary
So what would make you stand out, be remembered, and maybe even revered?
Well, if meeting expectations is just so-so, then what happens when we don't meet expectations. You will definitely be remembered, might anger a few people, and probably have the story told all around your community. Notoriety I believe is the word.
However, when you ALWAYS look for ways to not only satisfy but to exceed expectations and find ways to truly delight then you will be remembered and revered as someone truly extraordinary and that everyone wants to be around, associated with, and maybe even to do business with.
Super Size the Experience You Bring. Super Size Satisfaction-Always DELIGHT
So whatever you do, super size it, super size the satisfaction. And I mean in EVERYTHING.
Focus on the person or company you are interacting with instead of you and what you provide, and then look for the opportunity to super size it. When I work with companies helping them develop their strategic plan...their vision of who they are and who they want to be I frequently get answers like "Biggest and baddest [whatever it is they are] on the block." That is about them, and their results (which is OK...sort of anyway as far as their own goals) but what would happen if their vision was "We're the BEST at satisfying our customers and because of that we're the biggest and baddest [whatever we are] on the block"
What would happen if EVERY time you sat down with a client or prospect, in an initial meeting, a sales meeting, anytime....and the MOST important thing was to not just meet expectations but to look for ways to super size the experience and satisfaction....wouldn't you have a customer for life, or a friend for life? As a matter of fact wouldn't they likely be chasing you to do business with you?
What would happen if EVERY time you meet friends, that significant other, a date, anyone...your prime directive is to super size that experience....super size the satisfaction...to delight.
How might that look? Sometimes just asking they will tell you. What is it that you want the very most? What would make this a terrific experience, a terrific evening, a terrific meeting?
Or when meeting a new prospect, client, or vendor...What is it that you'd like to achieve at this meeting? What would turn that into a super result for you? How can I help you get there? And then find a way to make it happen.
Won't I Be Taken Advantage of?
I know...I know...you believe that people would take advantage of you if you leave everything hanging out there that way. You are exposed. It might even cost you more than you can afford.
Most of the time, when you are open and focused on your customer, your friend, relationship, they are so overwhelmed that they become excited. They aren't going to take advantage of you, you just made a friend. Most of the time you can also find ways to super size that experience without even costing you anything except the time you're putting into the relationship.
And, if you are taken advantage of, then you are meeting with the wrong kind of people, and you are in control of who you meet with and who you continue to meet with.
Make EVERY interaction with you a super sized, extremely delightful experience, not just an OK to be with you experience. You will become the most popular person, and most popular company....period.
I'm a business coach. Most business coaches have a vision "I'm a good business coach." That's so-so. Instead of just being a business coach, I focus on multiplying their business and I'll do that in every way I can even before they become a client, in each and every interaction from the first one on...whether they pay me or not If a person I meet doesn't find 2-3 ways to multiply his business results I've slipped up. That will happen in each and every meeting even before he becomes a client. People love to meet with me and want more. They give glowing referrals that have people calling me.
Do you have anyone chasing you?
So, super size the experience you provide, super size the satisfaction to DELIGHT every time you meet anyone, prospects, customers, vendors, friends, employees, ANYONE. Stop trying to SATISFY and super size every experience.
What would it take to super size the experience and satisfaction for those you meet with?
Get Prospects Chasing YouSuper Size the Experience You Bring to the Table in EVERY Interaction - To learn more about this author, visit Alan Boyer's Website.
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One of the greatest things you could ever do....for your business...for your life...for employees...for your relationships is to have a vision that you super size satisfaction in EVERYTHING you do.
People Don't Remember You for Meeting Expectations...They remember only BAD and DELIGHTFUL
Think about this....People remember only those things that are extraordinary.
When you meet expectations you can JUST "satisfy" your customer, satisfy your friends, your significant others, your kids....etc. Gee, that sounds almost negative when you say it that way. I don't mean it to be a negative, but to just satisfy doesn't make you extraordinary. It makes you just so-so.
Those that strive for "satisfaction" have a picture in our heads that "we will keep everyone happy", "always satisfy"...."the customer is always right"...so to speak. That's who we think we are...our picture says "always satisfy our customers, and others."
However, when you are doing what is expected, even if most of the people around you don't get satisfaction, in reality you are just meeting expectations and that makes you.....JUST OK.
What Will Make You Extraordinary
So what would make you stand out, be remembered, and maybe even revered?
Well, if meeting expectations is just so-so, then what happens when we don't meet expectations. You will definitely be remembered, might anger a few people, and probably have the story told all around your community. Notoriety I believe is the word.
However, when you ALWAYS look for ways to not only satisfy but to exceed expectations and find ways to truly delight then you will be remembered and revered as someone truly extraordinary and that everyone wants to be around, associated with, and maybe even to do business with.
Super Size the Experience You Bring. Super Size Satisfaction-Always DELIGHT
So whatever you do, super size it, super size the satisfaction. And I mean in EVERYTHING.
Focus on the person or company you are interacting with instead of you and what you provide, and then look for the opportunity to super size it. When I work with companies helping them develop their strategic plan...their vision of who they are and who they want to be I frequently get answers like "Biggest and baddest [whatever it is they are] on the block." That is about them, and their results (which is OK...sort of anyway as far as their own goals) but what would happen if their vision was "We're the BEST at satisfying our customers and because of that we're the biggest and baddest [whatever we are] on the block"
What would happen if EVERY time you sat down with a client or prospect, in an initial meeting, a sales meeting, anytime....and the MOST important thing was to not just meet expectations but to look for ways to super size the experience and satisfaction....wouldn't you have a customer for life, or a friend for life? As a matter of fact wouldn't they likely be chasing you to do business with you?
What would happen if EVERY time you meet friends, that significant other, a date, anyone...your prime directive is to super size that experience....super size the satisfaction...to delight.
How might that look? Sometimes just asking they will tell you. What is it that you want the very most? What would make this a terrific experience, a terrific evening, a terrific meeting?
Or when meeting a new prospect, client, or vendor...What is it that you'd like to achieve at this meeting? What would turn that into a super result for you? How can I help you get there? And then find a way to make it happen.
Won't I Be Taken Advantage of?
I know...I know...you believe that people would take advantage of you if you leave everything hanging out there that way. You are exposed. It might even cost you more than you can afford.
Most of the time, when you are open and focused on your customer, your friend, relationship, they are so overwhelmed that they become excited. They aren't going to take advantage of you, you just made a friend. Most of the time you can also find ways to super size that experience without even costing you anything except the time you're putting into the relationship.
And, if you are taken advantage of, then you are meeting with the wrong kind of people, and you are in control of who you meet with and who you continue to meet with.
Make EVERY interaction with you a super sized, extremely delightful experience, not just an OK to be with you experience. You will become the most popular person, and most popular company....period.
I'm a business coach. Most business coaches have a vision "I'm a good business coach." That's so-so. Instead of just being a business coach, I focus on multiplying their business and I'll do that in every way I can even before they become a client, in each and every interaction from the first one on...whether they pay me or not If a person I meet doesn't find 2-3 ways to multiply his business results I've slipped up. That will happen in each and every meeting even before he becomes a client. People love to meet with me and want more. They give glowing referrals that have people calling me.
Do you have anyone chasing you?
So, super size the experience you provide, super size the satisfaction to DELIGHT every time you meet anyone, prospects, customers, vendors, friends, employees, ANYONE. Stop trying to SATISFY and super size every experience.
What would it take to super size the experience and satisfaction for those you meet with?
Get Prospects Chasing YouSuper Size the Experience You Bring to the Table in EVERY Interaction - To learn more about this author, visit Alan Boyer's Website.
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Jay Kubassek(Jay's Full Bio: EvanCarmichael.com/jaykubassek) In five years, Canadian-born entrepreneur Jay Kubassek went from selling mufflers at a Midas franchise to revolutionizing Internet marketing with the 2004 launch of CarbonCopyPRO, a online marketing education company, now worth over $20 million with customers in over 160 countries.
As an independent film producer, his upstart film fund Aliquot Films is currently producing a films with Spike Lee and Abel Fererra (starring Ethan Hawke and Dennis Hopper.)
Jay's entrepreneurial spirit is irrepressible. He’s the owner of five companies, a professional speaker and trainer, international real estate developer/investor, extreme sport enthusiast and emerging philanthropist. Jay resides in NYC with his wife Jamie, son Milo and dog Cooper. Visit Jay's official website: www.JayKubassek.com - Visit Jay Kubassek's Website |
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Kim CastleWith nearly two decades in the advertising and design business, with clients like Domino's Pizza, General Motors, Direct TV, Pedigree, Wolfgang Puck, Higher Octave Music, Hollywood Celebrity Products, Disney, and Paramount, as well as thousands of entrepreneurs around the world define, structure, communicate, and position their business for greater profits, BrandU(R) co-creators Kim Castle and W. Vito Montone discovered that entrepreneurs could experience the same power that big brands command for a fraction of the cost with the world's only process-based results-drive Integral approach to business creation. BrandU(R) is helping entrepreneurs grow with the power of extreme clarity from idea...to brand...to market(TM) and helping one million entrepreneurs become successful and whole so that they can make a difference in the world. Are you one of them? If you want to experience clarity all the way to the bank(TM), get started now at http://www.brandu.com. - Visit Kim Castle's Website |
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Stephanie RobeyStephanie Robey is President and CoFounder of Pivot Positive, LLC - an Internet marketing business focused on helping people start work at home ventures. Previously, she was employed at The Search Agency with over 20 years experience in graphic design and 10 years experience in online marketing. She was responsible for launching the Conversion Path Optimization (CPO) unit where she and her team have conducted hundreds of optimization tests for online companies across multiple verticals. She is a successful entrepreneur having started and sold 2 companies and remains on the board of directors of the third, PhotoSpin.com Stephanie began her career in the direct marketing realm creating and producing direct mail for many of the major cable television companies and directly attributes her understanding of Internet marketing to those early offline experiences. Stephanie is a graduate of San Diego State University with a BFA in Graphic Arts and also holds an Executive MBA from the Graziadio School of Business and Management at Pepperdine University. Read Steph's Blog Meet Steph and Dave Sign up for our Free 7-Day BootCamp: Self Employed & Rich - Visit Stephanie Robey's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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John PowerJohn Power, founder of Biltmore Franchise Consulting, has extensive experience developing and marketing franchises and business opportunities. He has been in and around franchising for over twenty years. From 1980 through 1990 he conceptualized, organized, and developed the American Video Association. He grew AVA to 2,000 national members, before selling the company it 1990. It was later merged into another home video marketing company. From 2000 to 2005 he worked as a contract marketing and human resources consultant to several local and national companies. In 2005 Mr. Power began working as a franchise development consultant on a full-time basis. Since that time he has helped more than three dozen companies initiate and develop their franchising program. He notes that there are many companies interested in developing a franchise program, and who need his specialized assistance. Mr. Power is a “hands-on” franchise consultant. He said, “I am the ‘nuts and bolts’ person who tends to the details for my clients.” Mr. Power holds a B.S. degree with a major in Marketing. See: www.biltmorefranchise.com You may contact Mr. Power at: jpower@biltmorefranchise.co - Visit John Power's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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