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Little Things Make a Big Difference
| Guest post by: Tom Borg |
Article Overview: Learn how the little things can make a big difference to your customers. Tom will share with you easy ways to do the things that will keep your customers coming back again and again.
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Free Download - Be Nice to Your Customers By Tom Borg |
Little Things Make a Big Difference
Customer Service at its Best
As two business partners are being seated in a restaurant, they mention to the greeter that they are in a hurry. A few moments later, a waitress is ready to take their order. She acknowledges that they are on a tight schedule and will put a rush order on having their lunch prepared. A few minutes later, the waitress returns with the lunches and the bill. She suggests to the two men that if they would prefer to pay for their meal now, it would save them a few extra minutes when they are ready to leave. The two business partners agree and express their appreciation for her thoughtfulness. So often, small business
owners overlook the little things that mean so much to their customers.
Successful Business
Running
a business is like running a marathon; yet, some people run it like it was a 50
yard dash. They are in such a hurry to get to the finish line that the
customer’s real needs and wants are overlooked. Successful business owners
realize that they are running a race, and this race is 26 miles and 385 yards
long. They know that in order to be a winner, they must take care of the
“little things”, like training their employees, throughout the entire race.
Like the old saying goes, “Being successful should never be confused with
remaining successful.” Whether they are starting a business or running a successful business, owners realize that they are in
business for the long haul, not just the short ride. Take note of all the
little things that are important to your customers. Set up a system to make
sure these expectations are met. Remember, by taking care of the little things
for your customers, it will help you earn their loyalty for life.
List three things that may
be minor but do make a difference to your customers. Decide to implement them
on a regular basis.
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Article Tags: customer service, profitable, starting a business, successful business
Referred by: http://www.salestrailblazer.com
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About the Author: Tom Borg RSS for Tom's articles - Visit Tom's website Tom Borg is a consultant, trainer and coach. He is president of Tom Borg Consulting LLC. He works with the managers and employees of businesses and non-profits in the area of professional development and customer service training. He is the author of the book/cd "Making Service Count". He earned his bachelors degree in administration and his masters degree in Educational Leadership at Eastern Michigan University. You can contact him at: 734-812-0526, or visit his website at www.tomborgconsulting.com Click here to visit Tom's website   An Ounce of Prevention is Worth a Pound of Problem Fixing How to Get Your Managers and Employees to Follow Through with Outstanding Sevice The Names of Your Customers Are Important How to Use a 30 Day Test to Control Your Worry How to Make Your Customers Feel Welcome |
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