Treat Little Customers Like Big Customers

About Tom Tom has been married to his wife, Elizabeth for 22 years and they have a miniature schnauzer named Tegan. In his spare time, he likes to polish his 55 Chevy, garden, exercise and read. Tom Borg is president of Tom Borg Consulting Development & Training. He is a business consultant, trainer, and author who works with professional service providers. Over the past 27 years, he has worked with his clients and helped them to run their businesses more successfully. As a peak performance advisor to small and mid-size businesses, he identifies the primary areas where most companies are underperforming and shows them how to implement more productive and profitable ways to get results. The consulting, coaching, speeches, and customized training programs he delivers, focus on, Marketing, Sales, Customer Service and Employee Performance. His client list includes hundred of companies, organizations and small businesses. Over the span of his speaking career, Tom has trained thousands of his program participants in Canada, Saudi Arabia and throughout the United States. He is author of two books, Making Service Count � Leveraging Customer Satisfaction to Make Your Small Business More Profitable and his second book, How to Keep a Positive Attitude in a Sometimes Negative World, He is also the author of the special report � The 13 Fatal Mistakes that Small Business Owners Make and How to Avoid Them. His business articles have been published in over 47 countries and have appeared in local publications such as Crain's Business, the Detroit Free Press. He is currently published on Marketing for Success, Ezine Articles.com, Office Line Magazine and Customer Service Manager On-line Magazine. Tom has a Bachelors Degree in Administration and a Masters Degree in Educational Leadership from Eastern Michigan University. You can contact him at 734-812-0526, email him at tomborg@comcast.net or visit his website at www.tomborgconsulting.com