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Tom Borg Articles

Written by: Tom Borg

Be Nice to Your Customers - Click To Read Article
Too often businesses penalize their customers and clients by telling them what they can't do. Why not tell them what they can do to do business with you?

How to Stop Making Your Customers and Clients Look Stupid - Click To Read Article
Many businesses and organization make their customersand clients look stupid by not communicating how to properly do business with their organization.

Forget the Recovery - It's a Transition - Click To Read Article
Stop waiting for the "economic recovery" and start making the transition to the new economy.

What is the Soul of Your Business?- How to Make Your Noncustomers New Customers - Click To Read Article
Breakthrough ideas for helping your re-think your strategy for growing your business by providing the kinds of products and services your customers and clients really want but don't yet know it.

Watch Out for People Who Belong to the - Click To Read Article
Some tips on avoiding people who are literally bad news and are members of the "Chicken Little Club".

How to Thrive on Change in the 21st Century - Click To Read Article
People love change and they hate change. They want to see the models of the new automobiles for the next year, but they hate the fact that they have to change their area code on their telephone number (and everything else that has their telephone number on it). They love the fact that their new cellular telephone has the latest upgrades on it, but they dislike the chore of having to sort through their trash and put recyclables in a separate container. They like the idea of ATM machines but fear the loss of their job due to a downsizing of their company. Learn the 4 A's in dealing with change and learn how to use it to your advantage.

Create a Unique Business Strategy- Stop Saying You Will, When You Won’t - Well, Huh-Uh Honey Don’t - Click To Read Article
Here is a quick and easy way to set an example and make you and your employees more productive.

How to Profitably Thrive on Change in the 21st Century - Click To Read Article
In this article you will learn the four steps you and your organization must go through in order to successfully use change to your advantage.

Setting the Pace for Delivering Outstanding Service - Click To Read Article
This article shows you how to do things differently than your competitors and earn the business from your loyal clients and customers.

Going the Extra Mile to Earn Your Customers - Click To Read Article
Learn how one business person went the extra mile to earn a loyal life-time client.

Make it Fun for Your Customers to Do Business with You - Click To Read Article
This article will give you some ideas on how to make it a fun and rewarding experience for your customers when they choose to do business with you.

Become a Problem Solver for Your Customers - Click To Read Article
This article illustrates how one employee became a problem solver and earned a customer for life.

The Names of Your Customers Are Important - Click To Read Article
Do you know the names of most of your customers? As Dale Carnegie said, “A person’s name is to that person the sweetest, most important sound in any language.” turn around and look at you. If you or your employees are not regularly using the names of your customers, you are missing out on a technique that can help build a lasting relationship with them.

Managing Your Organization with a Positive Attitude - Click To Read Article
Running a successful company starts with a can do attitude. Your thought process filters down throughout your entire organization eventually finding its' way to your customers. By developing a strategy to lead your company or department with a Positive Mental Attitude, it can make all the difference in the world.

How to Use a 30 Day Test to Control Your Worry - Click To Read Article
Here is a foolproof way to handle your worry concerns. This simple exercise can prove to you once and for all 90% of what you worry about never happens.

Little Things Make a Big Difference - Click To Read Article
Learn how the little things can make a big difference to your customers. Tom will share with you easy ways to do the things that will keep your customers coming back again and again.

How to Get Your Managers and Employees to Follow Through with Outstanding Sevice - Click To Read Article
Whether you are an organization of 25 or 5,000, one of the greatest obstacles to a well run team is getting your managers and employees to consistently treat your clients and customers right. Far too often, the customer service training program that is completed gets mediocre results. The employee of the month program seems to die a quiet death. The motivational posters urging employees to excel in being a team player and delivering excellent service appear to be useless. What is the missing link that will bind these and other reinforces together to create the changes you want? Find out by reading this educational article.

Your Attitude Towards Your Customers Can Make the Difference - Click To Read Article
It has been said that "man with frown should not open store" nor should he expect his business to grow and prosper. No one likes to be around a grouch.This article will give you the wrong way and the right way a business owner or manager should look at the challenge of serving their customers.

Be a Friend to Your Customers - Click To Read Article
By being a friend to your customers you can build your business. Learn how one business owner practices this basic rule of success to attract more customers and help make his business more profitable.

The 4 Things Your Customers Really Want - Click To Read Article
There was a study conducted by Delta Airlines a few years back and the results were so startling that it became quickly obvious that these results could apply to all types and sizes of businesses and organizations. The study centered on what their customers really wanted from Delta Airlines.

How to Motivate Your Staff and Employees to Do Their Best - Click To Read Article
While it’s true that you can’t really motivate your employees; they have to motivate themselves; there are some things you can do as an owner or manager to create the proper environment for employees to provide their own self-motivation, i.e., to do what is expected of them. To do this, you need to find out what motivates your employees.

The 4 Things Your Customers Want - Click To Read Article
Here are four things your customers really want. If you can provide them consistently you will make theme them life-time customers. So easy to do, yet so often not done.

How Not to Communicate with Your Customers - Click To Read Article
This article will give you the "don'ts" of not participating with your customers. A must read for all employees and managers.

Treat Little Customers Like Big Customers - Click To Read Article
Learn how to create lifetime customers by using some simple but critcal strategies.

An Ounce of Prevention is Worth a Pound of Problem Fixing - Click To Read Article
How to prevent problems with customers by doing things that will help your organization gain new business not lose it.

How to Start Thinking Outside the Box by Looking Outside Your Business - Click To Read Article
When it comes to growing our business, you don't have to be as original or smart as you think. By simply observing other successful businesses you can learn how to makeyour small business more successful and profitable. The following example will show you how one company is being successful.

How to Make Your Customers Feel Welcome - Click To Read Article
In this excellent article the author shows you and your employees how to create the kind of atmoshphere that makes your clients and customers prefer to do business with you over the rest of your competition. Too often small business owners blame the economy and the government for their slumping business. If they would only look a little further they would identify a major cause of their business decline-their own attitude towards their clients and customers.

Referred by: http://www.salestrailblazer.com



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