12 Steps to Implementing Anything in Your Business: Step One: Take Responsibility
The underlying assumption for my framework for execution is that you, as the business owner actually want to increase your sales and profits, and if that is indeed is the case then you need to take full responsibility for making that happen. If you are a manager reading this then you are been paid by the business owner to maximize sales and profits.
This means that you have the responsibility for its success, you have to look ahead, anticipate what can happen and take action before the fact to deal with it. You cannot wait, deflect, or sidestep any issue or issues
The first step, therefore, in execution is mental preparedness and mental toughness. Think of yourself as someone who has an assignment to achieve and that its time to get moving. Think of all the roles you may be called on to play during the execution of the assignment.
You will be directing the flow of the work done, creating work programs and specific projects. You may be acting as an individual team leader or acting as a sponsor for team activities. You will be providing support and you will be carrying out specific team tasks.
Remember this, whether you are the business owner or a manager, the ultimate responsibility for getting things done on time, correct and on budget, is yours.
If you have a project in mind to get started with you can proceed to Step Two, if however you are wondering where to start you can use the following questions to help you to select a project.
1. What business/ management issue is at the top of your mind at the moment? (e.g. increase in returns therefore increase in refunds).
2. What do you need to accomplish? (e.g. reduction in returns by 50%)
3. What are the tough issues involved?
4. Who are the people involved?
5. What would you like to do better as you move ahead?
6. What role will you be playing in the execution of the project?