Tweet

A Short Note on Philippines Call Center Industry

Guest post by: Ivana Lewis

Article Overview: The spurt in the information technology sector combined with that of the gradually increasing need for efficient and faster customer service has prompted the overall growth of the call center companies in Philippines. In order to meet with the stringent demands of the clients, there has always been a need for technologically advanced services ensuring efficiency and proficiency in carrying out business activities.

A Short Note on Philippines Call Center Industry

The spurt in the information technology sector combined with that of the gradually increasing need for efficient and faster customer service has prompted the overall growth of the call center companies in Philippines. In order to meet with the stringent demands of the clients, there has always been a need for technologically advanced services ensuring efficiency and proficiency in carrying out business activities. Apart from adding to the company resources so as to meet with the after-market services, many major organizations have now turned to the specialized help given by the third-party service provider like that of the call center companies based in the Philippines.

Today, the Philippine call center services include a range of customized services like outbound telemarketing, inbound customer service, contact center services, lead generation, technical support, administration, web development, software development, language training, software development, logistics, human resource management, medical and legal transcription, accounting and finance and more.

In times of growing quality customer care service, the call center outsourcing service providers of Philippines have developed to be a major player all over the world. The recent technological developments has also made it much easier for the Philippines based customer care units to function effectively even with the cross over countries and borders.

In the recent years, Philippines has opened up its doors for the institution of the medium and small outsourcing companies not only for clients based in the United States but also for prospects based in the other parts of the world like New Zealand, Australia and the United Kingdom.

Companies from few of the above mentioned foreign destinations (like United Kingdom, New Zealand and Australia) are also eyeing Philippines as one of the most first performance resource to be hired in order to carry out numerous business activities.

The medium and small sized companies of Philippines will be including 100 to about 500 call agents while some of the renowned call centers also include 1000 to about 5000 call representatives all over the country. One of the main reasons behind the growth and development of call center outsourcing is the effectiveness of the diverse business patterns as followed. It is often found to be cost –efficient following exceptional quality service, adding to the professional competence among all its agents.

Knowing that business process outsourcing industry of Philippines to be one well-built economic arm, the government of the Philippine has stretched its support for the development of the industry. The Philippine government has also provided its support by means of allocating suitable places and helping the BPO companies by means of both foreign and locally managed companies preparing their needs so as to put their facilities within the country.

Today, several BPO parks will be seen sprouting in different places of Philippines. Some of these places include the names of the city of Cebu, Alabang, Pasig, Manila, Davao, Dagupan, Angeles, Ilo-ilo, Lipa, Bacolod, Cagayan de Oro, Baguio, Dumaguete and the Lagazpi City. These are few of the popular destinations within the Philippines known to be offering optimized offshore functions for clients based in the different parts of the world.

Related Articles
  Working in Philippine call centers- The Pros and Cons
  Philippines call center jobs- Way to Land at one
  Offshore Call Centers
  Call Centers in Mumbai
  Virtual Call center and its all round benefits
  Philippines BPO outsourcing market expected to grow
  How to Start a Call Center
  Outsourcing SEO in the Philippines
  Text Messaging & The Telephone Answering Service
  Why to select Philippines to carry out business process outsourcing services?
  Learn More About An Advanced Call Center Service
  Call Center Services and Operations-Packed with a punch
  Call Handling - What Steps An Answering Service Goes Through To Handle Your Calls
  Explaining Call Center Services
  Call Centers Benefit Businesses
  Call Handling Skills
  Davao - Way Ahead to Be the Next BPO Hub
  Five Talents Joins a Consortium of Fellow Christian NGOs to Support Microfinance Program in Sudan
  Growth of BPO Exports
  Offshore Inbound Call Center Services- Learn About Few Common Ones

Article Tags: bpo, call center, call centre, customer care, Customer services



Related Forum Posts
I answer my phone - when I worked in the Call Center we had to say "Good XXXXXX, Andy speaking, How may I help you?" imagine saying that over and over again. It kind of sticks with you. It's been a few years now but I've kicked off "How may I help you?" part.
Money I made while in School - While in university I did have a Student Loan (still paying that bugger off) and had a part-time job as a Call Center agent (inbound). *Canada* I also designed websites (outsourced all the work). I just worked on getting new customers, managed the projects to completion and helped create Marketing Plans for my clients (Online and Offline). *Canada* When I was studying the in the States I also made some money as a Part-time Flight instructor. *USA*
Magnetic Ads - Biz Idea - Attn Young Entrepreneurs looking for a Business Idea. This came to me while sitting in Traffic for about 1 hour while looking and laughing at ridiculous bumper stickers. Note: this idea is rough but will help get the idea-momentum going. Idea: Sell advertising on the back of cars in the form of reusable magnetic signs (about the length of 2 or 3 bumper stickers) Most people shouldn't have reservations to participating if they get a cut of the monthly fee you charge the company advertising and it doesn't hurt their car. An example of a Magnetic Ad: Geico: I saved 15% on my Car Insurance. Call 1-800-U-SAVE-15 You don't have to pay the cost associated with creating the Magnetic Ad because you will advise the company that this belongs to them and you can get them in touch with someone who created reusable magnets. So your basically managing two sides: 1. Company's that want to advertise 2. People in your neighborhood (to start) who will put the ads on their car. Bigger cars can have more than one ad. Happy Money Making!
Hello from the PI - I'm Rob Deehan, originally from Ohio, USA and I'm an online entrepreneur based in the Philippines. I'm currently learning how to be an effective online marketer through SEO. Nice meeting y'all
Unsecure Neighbourhood - Instead of knocking on their door why don't you leave a letter in their Mailbox in a hand written envelope. You can advise them via the letter that their internet connection is unsecured and write how an unsecured internet connection can affect them. Note: this is time consuming but I'm assuming that your willing to spend the time to drive neighbourhoods to find your target market. People on this forum may be able to assist you in determining how to make more use of your time. Maybe you can post flyers in the neighbourhood stating "This Neighbourhood is Unsecure!" "Your Internet connections may be at Risk" Call me now for a free assessment of your Wireless Connection at 509-xxx-xxx The free assessment is critical in getting strangers to contact you. I'm sure you'd be able to come up with something more creative and I hope you use this as a launch pad for new ideas. GoodLuck and tell us what you plan on using to attract new clients and the results of your effort - we like helping people that come back with their reuslts (good or not so good).


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

Winning Market Share in a Tough Economy

Working Across Borders

WHAT IS MANAGEMENT CONSULTING

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.