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Labels for a Frontline Leader

Guest post by: Roy Osing

Article Overview: The Frontline Leader is THE most strategically critical position in an organization. Here are the labels that apply...

Labels for a Frontline Leader

The Frontline Leader position should "Rule the Charts" given the strategically critical role it plays caryying out the Game Plan of the organization.

When creating the list of Role expectations for this position, consider the following Labels....

> Barrier Basher

> Roadblock Destroyer

> Execution Maniac

> "One-And-Only" People Server

> Dumb-it-Down Fanatic

> Ultimate Cheerleader

> Praise Lavisher

> Celebration Host

> Recognizer and Rewarder of Dazzling Moments of Service

> Chief Custodian of The Customer Moment

> Relentless Advocate of the Frontline "on the inside"

> Customer "Secret" Gatherer

> Service Recovery Addict

> "Get-Me-The-Results"

> "SHE". The fact is that women are generally better than men at the above!

Recruit individuals in the image of these Labels. Hold them accountable to perform these responsibilities in a superlative manner. Pay them for doing this stuff.

The result? Customer Moments that will create fans and advocates for your business for Life. Worth doing? You bet!

Cheers, Roy

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Article Tags: frontline, leadership, serving customers
Referred by: http://www.starrbizz.com



Related Forum Posts
Re: My 200 post - Well GT, You done it again, The Leader and now you have 1003 post, wow. Michelle and Trent, you are a winners too. WTG friends, you are an inspiration.
Blank text field might be better - Hi TheAnonymousMan, I like your idea! I'm assuming it would be similar to the status feature on Facebook where it might say "Kevin is ... " So I think having a blank text field in the profile box (and even "Leader" boxes on the left and top side of the forums if possible) might be more fun than just choosing from pre-set options from a drop down menu:D
Re: Business Women Peer Mentoring Spotlight - Hi Everyone, Gosh, I REALLY appreciate your concrete feedback. This was far more than I expected and I'm glad you said what you thought straight out. Each of you have shared something of value and I want to take some more time to think and really go over what each of you have said. However, I can see there are some things I need to change right away. What an interesting point about a NEW program perhaps making people think they are guinea pigs! This is NOT what I want to convey! It's funny how we can see some things so clearly in others while not always seeing it for ourselves! I must admit there are a few things I've been meaning to change (like my bio which is very outdated). Obviously, these things need to be higher on my priority list. You caught me like the plumber who puts his clients first and doesn't get around to fixing his own tap! As far as my target market, I do feel quite strongly about working with Women Leaders and doing Leadership Coaching with them. It's non-negotiable in my books. In my Executive Coaching training, the terms "Leaders" and "Executives" are interchangable. To me, an Executive is a Leader and so is the Business Woman or Entrepreneur who is CEO of her own business. I love working with decision makers! What I did learn is that I need to avoid opening up the Leadership term beyond what I described above. I'm also wondering if there is a misunderstanding with the general public as to what Leadership Coaching really is. Leadership Coaching is all about developing your leadership skills, both as a people manager and in more effectively running and growing the business. There is ALWAYS room for growth in some way. As well, sometimes, we just need a sounding board to clarify what our next BEST step is. In fact, if a woman thinks she has nothing to work on, then we aren't a good Client/Coach fit anyway. How can she grow if she doesn't see the value of expressing ALL of the great ability within her? How can her company grow if she doesn't see the value of strategic planning for the next best level? Thanks again to you all! I will go back to my website and really question whether I am conveying the right message. I got more than I bargained for in this Spotlight... you generously offered way more than I was asking. I think we could be on to something great for the Forum. Now it's time to let someone else have the spotlight. It would be great if everyone took a turn! In gratitude, Tami


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