Tweet

Ask your customer what they want and they'll tell you!

Guest post by: Gary Jeffress

Article Overview: It is the title in a nut shell. Ask YOUR customer what they want and THEY'LL TELL YOU! Gary discusses how simple it was for him to cater for his client base just by asking a question.

Ask your customer what they want and they'll tell you!

That's exactly what we did. The feedback came from our client base: We love what you do but what about some short course options that we can send our team to? That's what our clients were telling us.

So we designed a list of powerful 1 day workshop programs that cater for many different areas of Business and personal development. In fact we are running our customer service Workshop in week 1 of July. Then the Leadership and Influence workshop in week 2. Some others that may be of interest are Coaching and Mentoring in the workplace:

Conflict Resolution: Human Resource Management: Emotional Intelligence: Supervising Others: Sales Fundamentals: Proposal Writing: Project Management: Teamwork + Teambuilding: And the software computer skills like Excel - Word - Outlook 2007 and 2010

Related Articles
  Extraordinary Customer Service: Where Does It Begin?
  How to use customer incentives to dramatically increase customer loyalty
  How to build customer loyalty
  Tips for Improving Customer Service
  100 Ways to Succeed #85
  Lifetime Value of a Customer is Unlimited
  Would you get A Tattoo of the General Motors’ Logo?
  The Role of Customer Service in Business Success
  Asking Questions
  3 Tips for Customer Service Excellence
  Transferring a Call
  Why customer service is the most important part of any business
  Sales Success Tip-The Customer is Not Always Right
  Smooth Sailing or Storms Ahead ? How to use the Sales Pipeline to predict your future
  8 Tips for Successfully Handling Customer Complaints
  8 Tips for Successfully Handling Customer Complaints
  From Complaint to Raving Fans
  The Blessings in Customer Complaints
  Connecting with a purpose Part 1
  Are your people providing STAR service?

Article Tags: Client base, coaching, customer service, Feedback, mentoring, short course



Related Forum Posts
What is the best customer support online? - I am running a small business online now and i really do not want to do too much job one customer service. Can i use a customer support software? What is the best customer support online? How can i use it? Please help! I saw a free customer support software online last night, it is called iKode Helpdesk X, I want to buy it but i am not sure whether it works? Please give me some useful advise. Thank you very much!
Re: Politeness! - I sometimes find that people these days will actually go out of their way to be rude when filing a complaint. For instance, why can't a customer just say a simple "no thank you" rather than writing in an angry tone or making threats? Of course the customer is always right, so as professionals we have to suck it in and be the bigger person... but is there a better way to deal with rude clients? When I used to work at McDonald's, I recall the store manager actually yelled back at the customer who shouted profanities at a teenage employee since the order was taking so long. While the store manager didn't use any vulgar language, he still firmly told the customer to leave the store because he wouldn't serve someone who was so rude.
Starting A Business - go get a customer! you can have a great idea but if you don't have a customer you'll never be successful. Build a product / service around someone who will pay you for what you can offer! It's the best way to build a business.
Re: Politeness! - [quote="Kevin":2sd46jnv]I sometimes find that people these days will actually go out of their way to be rude when filing a complaint. For instance, why can't a customer just say a simple "no thank you" rather than writing in an angry tone or making threats? Of course the customer is always right, so as professionals we have to suck it in and be the bigger person... but is there a better way to deal with rude clients? When I used to work at McDonald's, I recall the store manager actually yelled back at the customer who shouted profanities at a teenage employee since the order was taking so long. While the store manager didn't use any vulgar language, he still firmly told the customer to leave the store because he wouldn't serve someone who was so rude.[/quote:2sd46jnv] I think that this is the right thing to do. Nobody should have to put up with rudeness or abuse even by a customer. If the customer cannot behave in a decent manner, I would quietly tell them that until they can treat me with respect I would prefer not to deal with them. I have been in that position and will not allow anyone to behave badly to me. In fact people will only behave badly towards you if you allow it. MichelleJ
Important tips for online business - 1.Traffic. Without traffic, you have nothing. It is like having a store where nobody walks through the door. Without traffic, there is none to buy your product. 2. Your Sales Letter. This is where you sell your product. It is of vital importance that you have a sales letter that converts, and you should work on it continuously to increase conversion. Otherwise those prospects that you have got to your website will just leave and go somewhere else. 3. Your list! You should continuously be trying to build your list and your network. It is easier to convert a qualified prospect into a customer, and an existing customer in to a repeat customer. Hope this helps guys!


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

Leading with Discernment

Smart & Simple Internet Techniques

Business Coach Explains To You How To Add Value

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.