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CUSTOMER SERVICE TIP

Guest post by: Gary Jeffress

Article Overview: One of many Customer Service Tips from Gary - Measure...then? MEASURE AGAIN! then? MEASURE SOME MORE! Gary discusses the importance of monitoring your performance whilst keeping in contact with your customers at the same time.

CUSTOMER SERVICE TIP



MEASURE THEN

MEASURE AGAIN - THEN

MEASURE SOME MORE

DETERMINE: WHY YOU MEASURE THE SERVICE PROCEDURES IN YOUR BUSINESS

LET THE CUSTOMERS: TELL YOU WHAT IS IMPORTANT AND WHAT YOU SHOULD MEASURE

ASK CONTINUOUSLY: THE CUSTOMER IS THE MAJOR PLAYER. LET THEM TELL YOU HOW WELL YOU (AND YOUR COMPETITORS) ARE GOING

TRACK: THE INTERNAL PROCESSES THAT ARE SUPPOSED TO PRODUCE THE RESULTS THE CUSTOMERS TELL YOU THEY WANT - AS WELL AS THE ACTUAL RESULTS

TELL YOUR PEOPLE:

EVERYTHING YOU LEARN INCLUDING THE POSITIVE STUFF. YOU NEED TO SHARE ALL THIS STUFF WITH YOUR CUSTOMER AS WELL; THEY WILL BE DELIGHTED YOU KEEP THEM IN THE LOOP.

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Article Tags: customer service tip, customer service tips, time customer service



Related Forum Posts
Top performing Franchise Loans - Evan, There are over 120 Franchises listed by the SBA with 0% Loan Failure from 10-1-00 to 9-30-05 these companies have at leat 10 loans disbursed. A number of the companies are Hotel/Motel Franchises so I listed them separately. Since all the ones listed have 0% loan failure I listed them descending by # of loans disbursed. Top 20 (by # loans Disbursed) 0% SBA Loan Failure (does not include hotels/motels) 1 21425--CULVER'S FROZEN CUSTARD 85 2 66910--PRIMROSE SCHOOL (DAYCARE) 76 3 14467--CARTRIDGE WORLD STORES 54 4 68021--QUIZNO'S SUBS 41 5 06560--AUNTIE ANN'S (SOFT PRETZELS) 40 6 29912--FIREHOUSE SUBS 35 7 31154--FOOT SOLUTIONS 35 8 52707--MEDICAP PHARMACY 35 9 09802--BEN & JERRY'S ICE CREAM 33 10 67759--COMFORT SUITES 33 11 70150--RITTER'S FROZEN CUSTARD 32 12 05650--ARBY'S 31 13 65160--PLATO'S CLOSET 31 14 67417--PUMP IT UP 30 15 69149--REMAX 30 16 71456--SALAD WORKS, INC. 30 17 76282--SONIC DRIVE-IN 27 18 84725--UNION 76 OIL 27 19 17049--CHRISTIAN BROTHERS AUTOMOTIVE 26 20 78950--SUNOCO SERVICE STATION 26 Top 10 0% SBA Loan Failure Hotel/Motels 1 10275--BEST WESTERN INN 104 2 67750--COMFORT INN 98 3 38605--HOLIDAY INN EXPRESS 87 4 36680--HAMPTON INNS 57 5 53165--MICROTEL 33 6 75385--SLEEP INN MOTEL 26 7 04160--AMERIHOST INN 18 8 69134--RED ROOF INN 13 9 17230--CLARION INN & SUITES 11 10 20715--COUNTRY INN 11


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