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Police Customer Service

Guest post by: Gary Jeffress

Article Overview: While customer service is my normal focus for this article, I have struggled with the term for many years. I don't see why we term Customer Service as a process. I believe if we respect each other, we can service people by treating them the way we would like to be treated. Now with the Insurance companies lacking in the ‘CS' training department, spare a thought for the senior executives of each of those companies. I wonder what they would do if they didn't receive the promised bonus, of at least hundreds of thousands at the end of the coming financial year. Hmmmm? Would they consider that a tragedy? YOU BET!

Police Customer Service

While customer service is my normal focus for this article, I have struggled with the term for many years. I don't see why we term Customer Service as a process. I believe if we respect each other, we can service people by treating them the way we would like to be treated. Now with the Insurance companies lacking in the ‘CS' training department, spare a thought for the senior executives of each of those companies. I wonder what they would do if they didn't receive the promised bonus, of at least hundreds of thousands at the end of the coming financial year. Hmmmm? Would they consider that a tragedy? YOU BET!

A couple of issues from the Queensland floods I'd like to mention. Police can get a ‘bad wrap' a lot of the time, but it has gone largely un-reported by the media about the amazing job they did with people's safety in mind. I know of police (yes normal people) going into unsafe houses and flood areas to check if a house or property was okay so people may return to retrieve some things. Up north in Gladstone, Maryborough and other towns and cities, police were patrolling houses and businesses while the water was flowing and no doubt would have rather have been at home themselves. The owners of these properties were hold-up at the evacuation centre and the police were caring for the community. I'm sure often making these decisions without contacting the HQ for directions.

The second point I would like to make is this. I heard an interview with a minister of a church discussing the situation in Ipswich where he worked, on ABC I think it was. When asked what he thought of the money raised by the ‘PREMIER'S APPEAL' he made what I thought was a striking point. He indicated that we don't need a PREMIER or CELEBRITY or GROUP to rally the troops and raise money or make a call for assistance. He believed that the ‘rank and file' or people on the ground had the power to see this would happen. The help, assistance, funds and food were being collected and distributed long before the Premier put a name on a money tin.

Essentially, I believe what he was saying is that some folks underestimate the power of themselves and the things they can achieve without a department or team behind them. People will become conscious of this over the next months and years. Just how useful and resilient they are at any age. The power of the people is stronger than those we elect to power for ourselves.

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Article Tags: customer service, power, strength, team



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