Tweet

Tips for Improving Customer Service

Guest post by: Gary Jeffress

Article Overview: In this article Gary offers 12 tips on how you can improve the customer service in your business.

Tips for Improving Customer Service

Here are some tips on how you can improve the customer service in your business: 1. Assess the state of your company’s current customer service. 2. Choose one or two aspects of customer service to improve at a time. 3. Train all employees on the ways that all employees impact the customer service of the entire organization. Help each employee see how their behavior affects every other employee. 4. Promote a culture where each employee “takes ownership” of the customer that is in front of them right now. The clients issue is YOUR issue. Not someone else’s. 5. Consider what processes your company has that can be tweaked to improve customer service (such as delivery, installation, or billing processes). 6. Promote a culture of getting things done right rather than getting things done fast. 7. Minimise voice-automated systems wherever possible. They tend to put the customer in a bad mood before they ever get to the representatives. 8. Allocate more of your budget to customer service training for all team members. 9. Use new technologies, such as internet chat or Twitter, to boost the options available to customers seeking service. 10. Create some achievable goals so that customer service staff can measure their own progress. 11. Attach a reward mechanism to those customer service goals to acknowledge a high standards mentality. 12. Educate the team on the importance and value of a lifetime customer.

Related Articles
  CRM - an intelligent investment
  Top 5 Tips For Good Customer Service
  3 Tips for Customer Service Excellence
  Determining Their Needs
  Customer Service – One Critical Step to Get Employees on Board!
  Your Gift for Being Good
  The Five "Be's" of Customer Service
  Top Ten Tips for Outstanding Customer Service
  Is It's Never Too Late or Early to Build Customer Loyalty
  Get going to get results
  Sales Success Tip-You MUST Know the Answer to This Question
  Watch your Language - the truth about language, diversity, and customer service
  The Top Ten Customer Service Tips
  Now You Can Be A More Motivational Manager
  Sales Coaching Tips
  Becoming lean and mean
  Presentation Skill
  Areas in Business Coaching for Post-Retirement Career
  Just what is an autoresponder?
  The Truth About Improving Work Performance

Article Tags: business, business goals, business growth, customer service, difficult customers, quality service



Related Forum Posts
Re: Service Or Product? - I agree with starting a Service-based Business in the economy. Here is what I think is critical: 1. Researching that your Service business has a market. 2. Marketing the Service with as much leverage as possible. 3. Product-izing the Service (aka Package Expert Knowledge). This will only help elevate you as "the" expert in your niche and make you accessible to people in different price points.
Business Tips - How about: Tips for managers to handle employees more effectively? Tips on how to deal with difficult customers? Tips on how to deal more effectively with suppliers? The only three I have in mind right now, but will try to come up with something else. Chris
Marketers, Learn What You Can, Cannot Control Online - I am a Customer Service Representative in my company so naturally every once and a while I get angry customers fed up with my companies policies. Oh! I remember one day on my way home from school I was walking by a gas station and there was a man with a huge cardboard sign outside a small car mechanic business telling people not to go there because they are crooks. I am pretty sure they lost tons of business. I know my mama kept away from there after I told her about it. I found it pretty funny. I wonder if the guy got arrested or fined though....
Wearing different hats in Business - I have a business that produces beautiful custom rugs for home and business environments. Different hats that I'm wearing... Rug Fabrication - 10 [i:21cr28m8](partially outsourced to an outfit here in the US)[/i:21cr28m8] Customer Service / Sales - 8-10 Bookkeeping - 1 Marketing - 6 Website development - 5 [i:21cr28m8](mainly outsourced)[/i:21cr28m8] SEO, SEM - 6-8 Accounting - [i:21cr28m8](outsourced)[/i:21cr28m8]
Re: Two Useful Books To Help You Focus On The CLIENT - Hi David, To add to your thread, I'd like to recommend Jonathan Tisch's "Chocolates On The Pillow Aren't Enough: Reinventing The Customer Experience". Tisch's book includes content on "Welcoming Customers", "The New Art of Customization", "The Challenges of Customer Diversity" and "Offering Something Extra to Your Customers" to name a few.


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

You Have A Website What Now

How Promotional Caps became a Fashion Trend

Ten Reasons to take Notes during Sales Meetings

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.