Tweet

Gary Jeffress Articles

Guest post by: Gary Jeffress

PHILANTHROPY - Click To Read Article
Gary reveals some disturbing figures in relation to wealthy Australians and their ability to make a difference - are they using their means to do this though?

Entrepreneurship - Click To Read Article
Entrepreneurship is the fastest growing field of study in tertiary education in North America and Europe - Gary brings the question to people in regards to starting of buying a business.

How can I fast track my qualification? - Click To Read Article
Gary highlights the RPL (Recognition of Prior Learning) process and its importance when gaining a nationally recognised qualification. A great deal of learning takes place outside classrooms, training schools and formal courses and people tend to forget that.

Are You Focusing on the Right Thing? - Click To Read Article
In this article Gary explains that many companies focus on their sales and product before anything else and suggests that maybe this needs to be reviewed.

Ask your customer what they want and they'll tell you! - Click To Read Article
It is the title in a nut shell. Ask YOUR customer what they want and THEY'LL TELL YOU! Gary discusses how simple it was for him to cater for his client base just by asking a question.

CUSTOMER SERVICE TIP - Click To Read Article
One of many Customer Service Tips from Gary - Measure...then? MEASURE AGAIN! then? MEASURE SOME MORE! Gary discusses the importance of monitoring your performance whilst keeping in contact with your customers at the same time.

Police Customer Service - Click To Read Article
While customer service is my normal focus for this article, I have struggled with the term for many years. I don't see why we term Customer Service as a process. I believe if we respect each other, we can service people by treating them the way we would like to be treated. Now with the Insurance companies lacking in the ‘CS' training department, spare a thought for the senior executives of each of those companies. I wonder what they would do if they didn't receive the promised bonus, of at least hundreds of thousands at the end of the coming financial year. Hmmmm? Would they consider that a tragedy? YOU BET!

The Significance of Customer Service - Click To Read Article
The quality of a business’ customer service to its customers is one of the most visible and significant aspects of organisational performance. Many organisations however find customer service to be one of the most challenging and neglected areas of management. Gary discusses in this article the significance that customer service has to the success of a business.

So do we really have control over customer service? - Click To Read Article
Gary discusses standards set by management and staff within a company. How they might currently be set, how they could be set, what types of measures, control or standards are important or might be important in a company.

The Importance of Customer Service - Click To Read Article
Gary explains why the single, most important, controllable factor in the success of any business is its level of customer service, or how your customer perceives the business - and discusses how to you might focus more emphasis on this area within your business.

Tips for Improving Customer Service - Click To Read Article
In this article Gary offers 12 tips on how you can improve the customer service in your business.

The Art of Up-Selling - Click To Read Article
Gary explains what up-selling is and how you can implement it in your business.

Dealing with Difficult Customers - Click To Read Article
Difficult customers come in different shapes and sizes. They are difficult in a number of ways. Some are angry, some can be talkative, a fair share of them are indecisive. There are plenty of people who are impatient and demanding. Gary discusses in this article how you and your staff can better deal with customer complaints and difficult customers within your business.





Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

Are You My Mentor

How to Ask for a Flexible Work Arrangement

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.