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Delegating the Right Way
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| Guest post by: Tammy Kohl |
Article Overview: Delegation, when done properly and for the right reasons, helps foster a climate of trust and creates growth opportunities for your employees. Here are five principles that can help you create an effective delegation process.
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Free Download - What Does a Customer Really Want? By Tammy Kohl |
Delegating the Right Way
When you begin to think of yourself as a successful
leader, you realize that there are more demands on your time than you can
possibly fill. This is a common problem faced by many leaders. The
solution to this challenge is developing a process of effective delegation.
However, delegation is an important tool that many leaders hesitate to use, and
it has been the downfall of many leaders. The biggest barrier to delegation is
overcoming the attitude that you must do it all! It becomes a leader’s curse
when you adhere to the adage, “If you want something done right, do it
yourself.”
Delegation
is very different from simply assigning someone a task or project that falls into
his or her established job description or requirements. When you delegate, you
give someone else one of your job tasks to complete with the authority and
control to complete it properly. Delegation is not abdication. You share
accountability for the assignment, which is why checkpoints are established to
monitor overall progress. Just as the outcomes of your entire department are
your responsibility, you are also responsible for the ultimate success of the
delegation process.
When
delegation is done properly and for the right reasons, it helps foster a
climate of trust and creates growth opportunities for your employees. Here are
five principles that can help you create an effective delegation process.
1.
Determine
what you will delegate. Effective delegation begins with defining your
responsibilities. Write down all of your activities and responsibilities.
Review your master list and categorize all of the items into two secondary
lists: things you alone must do and things that others could do or help you complete.
Anything that falls into the second list presents an opportunity for
delegation.
2. Choose the right person to delegate the task to. Andrew
Carnegie said, “The secret to success lies not in doing your own work, but in
recognizing the right person to do it.” The key to finding the right person to
delegate an assignment to is matching skills and attitude to the task at hand.
3. Clarify the desired results. When the
results are clear, it allows the employee to use his or her own creativity and
resources to accomplish the task. An added benefit of effective delegation is
the individual may find a better and more effective way to accomplish the task
or achieve the desired results.
4. Clearly define the employee’s responsibility and
authority as it relates to the delegated task. Clearly
communicate the expectation, responsibilities, and timeline. Be sure to ask the
employee to share his or her understanding.
5.
Establish
a follow up meeting or touch points. The follow up meetings should be
focused on two things—monitoring progress and determining the need for
assistance. The number of follow up meetings will vary based on the scope of
the task or project and whether the employee is new or a long term member of
the department.
Once you
have created a solid process for delegation, stick to it, and avoid reverse
delegation. At times, a team member may try to dump the delegated task back to
you, and you may feel tempted to take it back especially if he or she seems to
be struggling. Helping him or her
stretch outside his or her comfort zone is all part of a positive growth and
development. Use the scheduled follow up meetings to manage the delegation
process, provide encouragement, and monitor the results!
Article Tags: attitude, challenge, delegation, leaders, resource associates
Referred by: http://www.increase-sales-coach.com
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About the Author: Tammy Kohl RSS for Tammy's articles - Visit Tammy's website Tammy A.S. Kohl www.resourceassociatescorp.com www.theinstituteforsustainability.com 800-762-6227 Tammy Kohl, President of Resource Associates Corporation, has been with the corporation since 1986. During that time she has held a series of increasingly responsible positions until her appointment in January 2002 to the position of President. Tammy's experience in working with personal clients and RAC affiliates has given her practical and extensive experience in the areas of creating customer value, comprehensive knowledge of RAC and TQI processes, and generating results on both the personal and organizational level. This knowledge and experience is invaluable in establishing the future course of Resource Associates Corporation on a national and international level. As part of her duties as Executive Vice President she was responsible for managing the production, customer service and affiliate support areas of the corporation. This knowledge and understanding of running operations gives her an in depth and well rounded working knowledge of how to run a successful business. In addition to her business sustainability, management and people skills she is proficient in setting strategic directions and accomplishing them. Tammy holds a degree in Business Administration. She is the founder of The Institute for Sustainability, an instructor for Achievement Seminars International and heads the RAC Executive Committee. Click here to visit Tammy's website What Does a Customer Really Want Leading in Times of Change Why The Emphasis on Teams Helping Sustainability Make Sense to Small and MidSized Companies Goal Setting for Students |
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