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Leadership Responsibility



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What Does a Customer Really Want? - By Tammy Kohl

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Erase from your mind any traces of the myth that leaders are born, not made. Instead realize that the degree to which you lead your organization or team to success lies in your hands. Your ability to lead both yourself and others will enhance the quality of your work as well as your life. The quality of your leadership not only determines your future, it determines the future of your organization and the lives of all those who follow you.

In any discussions of leadership, it is inevitable that we find ourselves thinking in terms of formal leadership. We tend to think of leadership in terms of rank or position. However, formal leadership is the outgrowth of your ability to master the art of self-leadership; it is indeed, the ability to establish a specific direction for your own life, and to proceed in that direction with the self-confidence that comes only to one who knows where he or she is going. Becoming a leader means becoming you. It is that simple and that difficult. It begins with figuring out who you are and what gives your life value and meaning. It means focusing on doing the right things and understanding who you are, who you want to become, what skills you want to develop, and what you want to accomplish beyond where you are today. When you identify your goals and values on a personal level, they are genuine and authentic. When you identify leadership on a personal level, you develop the authenticity required to become a leader of an organization. According to Winston Churchill, “The key to leadership is sincerity. Before he can inspire with emotion, he must be swayed by it himself. Before he can move their tears, his own must flow. To convince them, he must himself believe.” Leadership of others begins with leadership of self. Until you identify leadership on a personal level, you can never truly become an effective leader of an organization.

Realizing the vision involves a shared commitment and responsibility throughout the organization. This encompasses an ability to influence others to become committed to new directions and the ability to lead people to higher levels of performance. This is perhaps one of the greatest challenges facing today’s leaders. As we continue to shift our emphasis away from the traditional role of managing and controlling, we need to improve our understanding of human behavior and how to bring out the best in people.

For many leaders, this means change. Regardless of external circumstances, rank, or previous experience you can improve your leadership skills. Leadership qualities stem from internal attitudes and learned skills, not outside situations. Effective leadership consists of more than just an intellectual understanding of leadership characteristics. The characteristics and skills must be incorporated into your style. They must be consistent with your beliefs and values, and part of your actions and decisions. Leaders inspire others, improve outcomes, bring out the best in people, make mistakes, and continuously learn and improve. Your success as a leader depends on your ability to influence behavior and align your resources in the direction that will ensure continued success.


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Free PDF Download
What Does a Customer Really Want? - By Tammy Kohl

Name: Email:

About the Author: Tammy Kohl

RSS for Tammy's articles - Visit Tammy's website
Tammy A.S. Kohl
www.resourceassociatescorp.com
www.theinstituteforsustainability.com
800-762-6227

Tammy Kohl, President of Resource Associates Corporation, has been with the corporation since 1986. During that time she has held a series of increasingly responsible positions until her appointment in January 2002 to the position of President. Tammy's experience in working with personal clients and RAC affiliates has given her practical and extensive experience in the areas of creating customer value, comprehensive knowledge of RAC and TQI processes, and generating results on both the personal and organizational level.

This knowledge and experience is invaluable in establishing the future course of Resource Associates Corporation on a national and international level. As part of her duties as Executive Vice President she was responsible for managing the production, customer service and affiliate support areas of the corporation. This knowledge and understanding of running operations gives her an in depth and well rounded working knowledge of how to run a successful business.

In addition to her business sustainability, management and people skills she is proficient in setting strategic directions and accomplishing them. Tammy holds a degree in Business Administration. She is the founder of The Institute for Sustainability, an instructor for Achievement Seminars International and heads the RAC Executive Committee.


Click here to visit Tammy's website.
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