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Ten Common Conflict Resolution Mistakes – and How to Avoid Them

Ten Common Conflict Resolution Mistakes – and How to Avoid Them

One of the most common and frustrating impediments to worker productivity is conflict between employees. In any organization, unresolved conflict can strain relationships, create tension and negativity, fuel office gossip, and dampen morale. I’m not talking here of the kind of open debate that results in enhanced creativity, collaboration, and innovation. Rather, I’m referring to the sort of every day conflict that makes life unpleasant and uncomfortable when it goes unaddressed.

Many of us struggle with finding the right approach to handling disputes and disagreements. We don’t always get it right. Sometimes our efforts at dealing with conflict only make matters worse.

Whether you’re engaged in a heated debate, a stubborn disagreement, or an outright feud, you’ll need to take a strategic approach to resolving the problem. You’ll be most effective if you avoid making these common mistakes.

In other words, here’s what NOT to do:

1. Make assumptions - about the situation, the other person’s perceptions, motivations, or reactions. You’ll get a much clearer and more accurate picture by asking the other person directly.

2. Take it personally - it rarely is!

3. Look for blame. Instead, try to identify cause.

4. Avoid the problem. It’ll only get worse, breed resentment, and resurface at a later date. You’ve simply got to deal directly with the issue at hand.

5. Attack the other person’s character. That’s just playing dirty. It will not help you work things out and it will almost certainly have a lasting, negative impact.

6. Gossip – about the problem or about the other person involved. It’s unprofessional and will only make matters worse.

7. Bring it up in public. This is a private matter to be resolved between you and the other party.

8. Bring it up when there’s not enough time to address it. Instead, leave adequate time for a thorough discussion - or introduce the issue and schedule a time to resume talks in the immediate future.

9. Bring it up when you’re angry, stressed, or filling ill. That’s a disservice to you and the other person involved. Wait until you’re calm and feeling up to snuff.

10. Address the situation via email. Email leaves far too much room for misinterpretation. While we’re on the subject, don’t copy others on a personal matter. This will almost certainly make the other party feel defensive, angry, or humiliated. It won’t, however, help resolve the problem.





Ten Common Conflict Resolution Mistakes and How to Avoid Them - To learn more about this author, visit Liz Bywater's Website.

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About The Author


Liz Bywater
(Visit Liz's Website) Dr. Liz Bywater is a highly respected career success coach and corporate consultant. As president of Bywater Consulting Group, she assists her clients through private career consultation, executive coaching and leadership development, career transition coaching, pre-hire assessment, team development, management training, workshop facilitation and keynote speaking. Liz is internationally recognized for her expertise in workplace performance and leadership excellence. As such, she has been interviewed for radio as well as print and online media outlets, including the Wall Street Journal, the NY Times, Crain's Business, USA Today, Yahoo! HotJobs and more. She is a member of the American Psychological Association, the Cornell Entrepreneur Network, and the Society for the Advancement of Consulting. You can follow Liz's Career Success blog here: http://bywatercareersuccess.blogspo t.com. For more information, visit http://www.bywaterconsultinggroup.c om. To sign up for Liz's free e-newsletter, filled with tips for improving individual, team, and organizational performance, send an email to info@bywaterconsultinggroup.com. Or call toll free: 800.846.4546.

Liz Bywater is a Gold author on EvanCarmichael.com
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