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For Emails That Work – Avoid These “Disaster” Words

Written by: AWAI’s The Golden Thread

Article Overview: Pam Foster, Web Copywriter and author of The Copywriter's Clear Path to Profits, exposes the disaster words you need to avoid to help your emails reach their mark.

For Emails That Work – Avoid These “Disaster” Words

Did you know that many common marketing words can be dangerous to your email campaigns?

In fact, they can potentially make your valuable messages invisible to intended audiences, because spam filters block them.

This includes many of the words that have sold a gazillion products over the years …

The most powerful words in direct-response that get attention, build excitement, and prompt immediate action.

Sadly, those words can create a potential mine field in your email marketing. Here’s why …

The CAN-SPAM Act of 2003 established legal standards for commercial email, and the Federal Trade Commission (FTC) enforces them.

Under this act, anyone who receives an unsolicited email can report the sender as a spammer. In addition, most Internet Service Providers (ISPs) and virus-protection programs offer spam-blocking services that filter out offensive incoming emails.

Certain email addresses, words, phrases, text formats, and links cause spam filters to reject the email altogether. Sometimes the most innocent emails get caught in spam filters. You may have experienced this.

But does that also include people who “opted in” to receive emails from a company?

You don’t want to hear this … but yes … it can.

According to the CAN-SPAM Act, “There are no restrictions against a company emailing its existing customers or anyone who has inquired about its products or services or ‘opted in’ to receive emails, as these messages are classified as ‘relationship’ messages.”

However, certain words in your emails will not make it through many spam filters – even if your audience members agreed to receive your messages. It all depends on the context.

Therefore, you’ll want to avoid spammy words if possible to minimize the chance of having your emails blocked.

So, just what are those words?

Email Words and Phrases to Avoid
In a recent post at Entrepreneur online, Susan Gunelius identified 10 advertising words that marketers should avoid in the coming year. She said, “In 2009, perhaps more than ever, the words you use in your copywriting can determine whether you make a sale or lose a customer.”

I’ve included Susan’s 10 words here, along with others I found in my research. These common and surprising “dangerous” email words and phrases should be avoided in both the subject line and the body copy whenever possible:

Free
Visit our website
Opportunity
50% Off
Click Here
Call Now
Subscribe
Bonus
Discount
Save up to
Winner
Prizes
Information you requested
Important information regarding
Guarantee, Guaranteed
Special Promotion
Great Offer/Deal
All New
One time
Order Now
Amazing
Really
Very
Drinkability (Budweiser’s new advertising catch-phrase)

Moderation Is the Key
For the email newsletter I send to my clients and prospects, I use Emma – an email marketing and communications service that automatically checks every email campaign’s spam or junk score to make sure it doesn’t contain any obvious words, phrases, or formatting that could hurt its chances of reaching the inbox.

While writing this article, I asked Emma if they could provide me with a list of the words, phrases, and formatting issues they check. I learned that this list is well-protected against the spammers who’d use this information to their advantage. (Of course!)

Instead, Suzanne Norman, Emma’s Director of Community Relations, gave me this reassuring advice:

“Commonly used marketing phrases are okay in moderation. That’s because most spam filters work on a scoring system. Overt, specific phrases like ‘get rid of wrinkles’ tend to score high, while something more mild and generic like ‘pennies a day’ will get a lower score. Be selective with those phrases, and you’ll stay below the average filter threshold that might mark your email as spam.”

According to Ms. Norman, there are no absolutes, and the anti-spam formulas keep evolving.

So to minimize problems, use known spammy words in moderation and get creative. Just be sure that your messages are still clear and strong when you use various word options.

For example, you should no longer use the four-letter word “free” as your default for a complimentary service or product, because it can trigger spam. Instead, consider using:

At no cost to you
No charge
Pay nothing
Costs you nothing
Just be careful of using fancy replacement words. Don’t assume everyone knows what “gratis” means in place of “free.”

Other copy tips to avoid spammy emails include:

Minimize any formatting that seems to shout at recipients, such as all capital letters, large fonts, exclamation points, quotation marks, or dollar signs.
Be very careful of the words you use as links to a website.
Keep toll-free numbers to a minimum.
As with most marketing, there’s an exception to every rule …

Some of the highest ranked spam emails end up getting the best response. So should you follow these guidelines every time?

It’s definitely good practice … but never say never …

Related Articles
  Top 10 Email Marketing Tips
  Email Marketing for INBOX; not for SPAM
  Strategic Thinking Advice For Improved Delivery of Business Email, From Your Strategic Thinking Business Coach
  The Soul of Wit
  Writing Emails to Your Customers - 6 Important Tips

Article Tags: audience members, common marketing, direct response, email addresses, email campaigns, email marketing, existing customers, federal trade commission, ftc, internet service providers, internet service providers isps, marketers, powerful words, relationship messages, service providers isps, spam filters, spammer, unsolicited email, valuable messages, virus protection programs



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Ad words - And I forgot... you could give Google Ad Words a try. I've used that in the past and was never able to get my click rate below 20 cents, but perhaps you'll have better luck. With Google Ad Words, your ad (which you must make sure you write properly) will send people to your website, so it's a must have.
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Re: Awesome Resource: Instapaper - So far the only thing I use the filters for is to send all the safelist emails I get to a folder. It currently has over 386,000 emails in it. This is a really good tip though. I need to start utilizing it. Emails eat up too much of my time right now.
Re: Awesome Resource: Instapaper - [quote="billgelwick":3jk3d6mn]This is a really good tip though. I need to start utilizing it. Emails eat up too much of my time right now.[/quote:3jk3d6mn] It's probably the biggest single productivity issue for most entrepreneurs!
Re: How To Drive Traffic To Your Site Through Our Forums - Thanks for this post, it has been bothering my mind on how I can generate traffic to my blog site and now you have point me to the right direction. Words cannot express my joy for this post. Thanks.


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