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Keeping Online Customers Away From Your Compettition
Written by: Kristen SheehanArticle Overview: Are you having trouble keeping the leads that you've worked so hard to get? Here are 6 simple steps to keep your customers for yourself.
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Free Download - Looking For A Legitimate MLM? By Kristen Sheehan |
Keeping Online Customers Away From Your Compettition
1. Stay In Touch
Stay in contact with customers on a regular basis. Offer
them a free e-zine subscription. Ask customers if they want
to be updated by e-mail when you make changes to your
Web site. After every sale follow-up with the customer to
see if they are satisfied with their purchase.
2. Friendly Web Site
Make it easy for your customers to navigate on your Web
site. Have a "FAQ" page on your Web site to explain
anything that might confuse your customers. Ask them to fill
out an electronic survey to find out how make your Web
site more customer friendly.
3. Easy And Free Communication
Make it easy and for your customers to contact you. Offer
as many contact methods as possible. Allow customers
contact you by e-mail. Hyperlink your e-mail address so
customers won't have to type it. Offer toll free numbers for
phone and fax contacts.
4. Teach Your Employees
Make sure employees know and use your customer service
policy. Give your employees bonuses or incentives to practice
excellent customer service. Tell employees to be flexible with
each individual customer, each one has different concerns,
needs and wants.
5. Impress Your Customer
Give your customers more than they expect. Send thank
you gifts to lifetime customers. E-mail them online greeting
cards on holidays or birthdays. Award bonuses or discounts
to customers who make a big purchase.
6. Be Nice
Always be polite to your customers. Use the words Please,
Thank You, and Your Welcome. Be polite to your customers
even if they are being irate with you. Always apologize to
your customers should you make a mistake. Admit your
mistakes quickly and make it up to them in a big way.
Timeless Internet Advice
The Best Internet Marketing Techniques
Mobile Small Biz Opportunities
Internet Home Business Building Ideas : Forums
New Competition in 2008
Article Tags: birthdays, cards, e mail address, e zine, electronic survey, excellent customer service, free communication, holidays, incentives, lifetime customers, nbsp, toll free numbers
Referred by: http://jaykubassek.com
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About the Author: Kristen Sheehan RSS for Kristen's articles - Visit Kristen's website  Since 1992, I have tried every type of at home and MLM business and have never seen results. My problem has never been hard work or devotion, but a lack of training and expertise. I have been working for others for 17 years and it's my turn to finally enjoy the fruits of my labor, without having to rely on the success of others, as in a traditional MLM. I am a professional, who was looking for some extra money in my spare time. What I found was so much more than I had ever imagined. Not only did I start making money right away, but I am now getting ready to fire my boss. I recently started an internet business working part time from home. I have received step-by-step training from a couple of self-made millionaires. They are on a mission to create 100 more millionaires by 2012, and I am on the road to becoming one of them. It's hard to believe how easy this system is. They continuously give me the necessary tools and support to ensure my success, which has also given me immediate results. The ongoing training and support are incomparable in this industry. I cannot believe that I immediately started making sales. I am thrilled with the changes in my life and look forward to helping others on the road to financial freedom. Believe me, if I can do it, ANYONE can do it. Click here to visit Kristen's website   How To Increase Your Online Sales Anytime 8 Ways To Get People To Visit Your Web Site Business Ideas For Beginners Keeping Online Customers Away From Your Compettition 10 Ways Writing Articles Can Improve Your Business |
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