Use Email Marketing To Keep Customers Buzzing About Your Business
Use Email Marketing To Keep Customers Buzzing About Your Business
Obviously Paul’s dentist reads my column because I’ve been preaching about using email to keep in touch with customers for years. OK, maybe he doesn’t read my column and is just a brilliant guy in his own right. Either way, the point is clear: using email - no matter what type of business you’re in - is an excellent way to keep the lines of communication buzzing between you and those folks who keep you in business.
You’ll notice that I didn’t say to keep the lines of communication "open." I said to keep the lines of communication "buzzing," as in active, as in constantly communicating messages that will entice them back into your business.
The difference is huge. "Open" simply means that you’re there if and when your customers happen to think about you. "Buzzing" means that you proactively do things to keep your business in the forefront of your customer’s mind. Instead of waiting for them to come in only when they need something, you send emails that give them reasons to come in as soon as possible. You don’t wait for Mohammed to come to the mountain; you send the mountain to Mohammed via email.
It’s called "email marketing" and every business - including yours - should be doing it. Don’t confuse email marketing with spamming. The emails you send your customers are never unsolicited or intrusive. You get their permission to send them occasional emails that are of benefit to them. And by benefiting them you increase your business and solidify your relationship with the customer.
Ideally you should collect email addresses from everyone who walks through your door, whether they buy something or not. Offer them the opportunity to sign up for your free email newsletter or announcement list and offer them an incentive to do so, maybe a $10 discount off their first purchase if they sign up today. The allure of saving $10 not only entices them to give you their email address, but to also make that first purchase while they are there to save the $10. See how that works? You got them added to your email list and they made an immediate purchase. You can now use email marketing techniques to turn them from a one time customer into a repeat customer.
Remember the number one rule of sales: it’s easier to sell to current customers than to sell to new customers. The first sale is always the hardest. You should concentrate on building a legion of repeat customers and email marketing can help you do that.
Email should be a part of every business’s marketing strategy. If you own a hair or nail salon you could email customers on slow days and offer a special discount if they come in by a certain time. If you own a clothing store you could email your customers every time a new clothing line comes in or if you’re having a sale. If you’re in the furniture business can email your customers about excess inventory and offer them a discount if they come in by a certain date.
Email marketing works for professional service providers, as well. Accountants can email their clients with special bulletins about changes in the tax law or to remind them when it’s time to file forms. Stockbrokers can email clients about changes in the stock market or to tell about a hot new IPO that’s on the horizon.
Doctors and dentists can use email marketing to notify patients that it’s time for their annual checkup, to remind them of impending appointments, to inform them of new office hours, or to let them know about new services. Or perhaps you’re in practice building mode and you want to offer a referral bonus for current patients who refer their friends and family to you.
You get the idea. Email marketing can increase your business’s revenues, solidify your reputation, and keep you fresh on your customer’s mind.
If you have questions about putting email marketing to work for your business just shoot me an email and I’ll point you in the right direction. Or if you’ve successfully used email marketing to increase your business let me know about it and I’ll share the news.
I’m sure others would love to hear about how smart you are.
Use Email Marketing To Keep Customers Buzzing About Your Business - To learn more about this author, visit Tim Knox's Website.
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The other day my radio show cohost, Paul Finley, mentioned that he had received an email from his dentist. The point of the email was to let Paul know that his office would be closed for a week and included instructions on what to do in case of a dental emergency.
Obviously Paul’s dentist reads my column because I’ve been preaching about using email to keep in touch with customers for years. OK, maybe he doesn’t read my column and is just a brilliant guy in his own right. Either way, the point is clear: using email - no matter what type of business you’re in - is an excellent way to keep the lines of communication buzzing between you and those folks who keep you in business.
You’ll notice that I didn’t say to keep the lines of communication "open." I said to keep the lines of communication "buzzing," as in active, as in constantly communicating messages that will entice them back into your business.
The difference is huge. "Open" simply means that you’re there if and when your customers happen to think about you. "Buzzing" means that you proactively do things to keep your business in the forefront of your customer’s mind. Instead of waiting for them to come in only when they need something, you send emails that give them reasons to come in as soon as possible. You don’t wait for Mohammed to come to the mountain; you send the mountain to Mohammed via email.
It’s called "email marketing" and every business - including yours - should be doing it. Don’t confuse email marketing with spamming. The emails you send your customers are never unsolicited or intrusive. You get their permission to send them occasional emails that are of benefit to them. And by benefiting them you increase your business and solidify your relationship with the customer.
Ideally you should collect email addresses from everyone who walks through your door, whether they buy something or not. Offer them the opportunity to sign up for your free email newsletter or announcement list and offer them an incentive to do so, maybe a $10 discount off their first purchase if they sign up today. The allure of saving $10 not only entices them to give you their email address, but to also make that first purchase while they are there to save the $10. See how that works? You got them added to your email list and they made an immediate purchase. You can now use email marketing techniques to turn them from a one time customer into a repeat customer.
Remember the number one rule of sales: it’s easier to sell to current customers than to sell to new customers. The first sale is always the hardest. You should concentrate on building a legion of repeat customers and email marketing can help you do that.
Email should be a part of every business’s marketing strategy. If you own a hair or nail salon you could email customers on slow days and offer a special discount if they come in by a certain time. If you own a clothing store you could email your customers every time a new clothing line comes in or if you’re having a sale. If you’re in the furniture business can email your customers about excess inventory and offer them a discount if they come in by a certain date.
Email marketing works for professional service providers, as well. Accountants can email their clients with special bulletins about changes in the tax law or to remind them when it’s time to file forms. Stockbrokers can email clients about changes in the stock market or to tell about a hot new IPO that’s on the horizon.
Doctors and dentists can use email marketing to notify patients that it’s time for their annual checkup, to remind them of impending appointments, to inform them of new office hours, or to let them know about new services. Or perhaps you’re in practice building mode and you want to offer a referral bonus for current patients who refer their friends and family to you.
You get the idea. Email marketing can increase your business’s revenues, solidify your reputation, and keep you fresh on your customer’s mind.
If you have questions about putting email marketing to work for your business just shoot me an email and I’ll point you in the right direction. Or if you’ve successfully used email marketing to increase your business let me know about it and I’ll share the news.
I’m sure others would love to hear about how smart you are.
Use Email Marketing To Keep Customers Buzzing About Your Business - To learn more about this author, visit Tim Knox's Website.
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Jay Kubassek(Jay's Full Bio: EvanCarmichael.com/jaykubassek) In five years, Canadian-born entrepreneur Jay Kubassek went from selling mufflers at a Midas franchise to revolutionizing Internet marketing with the 2004 launch of CarbonCopyPRO, a online marketing education company, now worth over $20 million with customers in over 160 countries.
As an independent film producer, his upstart film fund Aliquot Films is currently producing a films with Spike Lee and Abel Fererra (starring Ethan Hawke and Dennis Hopper.)
Jay's entrepreneurial spirit is irrepressible. He’s the owner of five companies, a professional speaker and trainer, international real estate developer/investor, extreme sport enthusiast and emerging philanthropist. Jay resides in NYC with his wife Jamie, son Milo and dog Cooper. Visit Jay's official website: www.JayKubassek.com - Visit Jay Kubassek's Website |
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Jeff FosterWebBizIdeas.com is a Minneapolis website design company founded to help people start an internet business by providing them with website, business, and internet resources that help foster the growth of successful online businesses and develop innovative Internet business ideas. We specialize in internet consulting & internet marketing. - Visit Jeff Foster's Website |
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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John PowerJohn Power, founder of Biltmore Franchise Consulting, has extensive experience developing and marketing franchises and business opportunities. He has been in and around franchising for over twenty years. From 1980 through 1990 he conceptualized, organized, and developed the American Video Association. He grew AVA to 2,000 national members, before selling the company it 1990. It was later merged into another home video marketing company. From 2000 to 2005 he worked as a contract marketing and human resources consultant to several local and national companies. In 2005 Mr. Power began working as a franchise development consultant on a full-time basis. Since that time he has helped more than three dozen companies initiate and develop their franchising program. He notes that there are many companies interested in developing a franchise program, and who need his specialized assistance. Mr. Power is a “hands-on” franchise consultant. He said, “I am the ‘nuts and bolts’ person who tends to the details for my clients.” Mr. Power holds a B.S. degree with a major in Marketing. See: www.biltmorefranchise.com You may contact Mr. Power at: jpower@biltmorefranchise.co - Visit John Power's Website |
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Stephanie RobeyStephanie Robey is President and CoFounder of Pivot Positive, LLC - an Internet marketing business focused on helping people start work at home ventures. Previously, she was employed at The Search Agency with over 20 years experience in graphic design and 10 years experience in online marketing. She was responsible for launching the Conversion Path Optimization (CPO) unit where she and her team have conducted hundreds of optimization tests for online companies across multiple verticals. She is a successful entrepreneur having started and sold 2 companies and remains on the board of directors of the third, PhotoSpin.com Stephanie began her career in the direct marketing realm creating and producing direct mail for many of the major cable television companies and directly attributes her understanding of Internet marketing to those early offline experiences. Stephanie is a graduate of San Diego State University with a BFA in Graphic Arts and also holds an Executive MBA from the Graziadio School of Business and Management at Pepperdine University. Read Steph's Blog Meet Steph and Dave Sign up for our Free 7-Day BootCamp: Self Employed & Rich - Visit Stephanie Robey's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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Joe DagerJoe Dager is President of Business901, a progressive coaching company providing no-nonsense direction in areas such as Lean Six Sigma Marketing and organized referral marketing. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” - James R. If you want to learn more about Business901, start a conversation with us. We can be found @ Web/Blog: Business901.com Web/Blog: FundingYourNonprofit.com LinkedIn Profile Follow me on Twitter - Visit Joe Dager's Website |
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