Carol Smock

Technology Author

Carol A. Smock began her career in the early 90's when Customer Relationship Management (CRM) was accomplished thru the integration of disparate systems. She has developed CRM and Customer Retention Strategies for some well-known businesses - Adelphia Cable, Gannett Newspapers, Chicago Sun Times and to name a few. By analyzing the purchasing trends and buying habits of your customers, she leverages technology to work harder for you. Streamlining processes, automating marketing efforts and enabling your sales and service staff.

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