Robert Pothier Articles

Who Will Stimulate Broadband Growth, and How? - Click To Read Article
Internet service providers fighting with the Federal Communications Commission. The feds grappling with the states. This is what you get when you wave a $7.2 billion dollar bill around—did you expect anything less? And the stakes involved are no less than the future of America’s information technology infrastructure.

When the Smoke Clears, the User Experience Will Be the Key to Success in the Banking Industry - Click To Read Article
Broadband, WiFi, and mobile computing have made online retail banking not merely a nice feature, but a hardcore requirement. Commercial banks that don’t offer their customers an engaging, holistic online banking experience, including the ability to pay bills, will soon find themselves behind in the digital age. As more and more banks compete for customers in the digital age, the user experience of their online offerings is going to be the key to success.

When it Comes to Your Health, Accurate Personal Health Care Records Are Key - Click To Read Article
Not too long ago, it seemed that personal health care records were something akin to closely-guarded state secrets—getting your hands on even your own information seemed to take an act of Congress and a dispensation of form from the high Pontiff himself. Then along came the internet, and with it, the democratization of information. Now, riding herd on your health care information isn’t so much an issue of access, but one of data liquidity, or ensuring not only that your data is accurate, but expressed in a form that can be digested by you and your health care providers alike.

Web Analytics: Making Sure Your Online Offerings Are Working for You - Click To Read Article
With online analytics, you can track virtually everything—where your traffic is coming from, who your customers are, where your customers are, what sort of systems your customers use, how your customers behave while on your site—the possibilities are endless. And these are just the analytics you can collect for free. For a fee, companies like Gomez can give you even more data, including highly technical data both inside and outside your company’s firewall.

Quantifying the User Experience - Click To Read Article
The user experience isn't esoteric at all; it's quantifiable, you just have to think about measuring in a new way. And by quantifying the user experience, ebusinesses can position themselves to be even more successful in terms of ROI.

Leveraging Usability to Profit in a Down Economy - Click To Read Article
In a down economy, good usability isn't a nice to have, it's a must have. By understanding how your users interact with your applications up front, and designing with the end user in mind, you can save money by getting it right--first.

Improving User Experience Could Hasten Adoption of Online Digital Health Records - Click To Read Article
Online digital health records offer an incredible opportunity for the health care industry. But before they can be adopted on a large scale, health care IT professionals need to solve some user experience issues.


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