Best Practices For Your Email Newsletter
Best Practices For Your Email Newsletter
But by using a little common sense, having some common courtesy and following a few best practices, you can produce your own email newsletter on a regular basis. In providing email marketing services for my clients, I've determined the best practices for email newsletters are:
Deliverability is job one.
Obviously, if your newsletter isn't getting delivered, it's not getting read. Check your SPF record, monitor your reputation and sender score, register with the feedback loops. If you don't want to deal with the technical aspects, hire an expert. This issue is just important to ignore.
Give'em what they want.
Every issue of your newsletter should be relevant to your niche. In many cases, this will mean segmenting your list and sending different mailings based on individual preferences. Readers who have responded to a particular article in the past can be segmented from the non-responders; people who have clicked a particular ad can be sent a follow up notice; etc.
Test your newsletter with many configurations.
Get multiple email accounts for testing purposes. Test in different browsers, different email clients, mobile devices, etc. Yes, it's time consuming, but this IS your business we're talking about. If you can't take the time to ensure your newsletter looks professional, how can your readers trust you will take the time with your services?
Test your newsletter without your graphics.
The majority of email clients have images turned off by default. Make sure your newsletter makes without the graphics. Never rely on an image to relay the message.
Get to the point quickly.
There are thousands of email newsletters and online sources vying for your reader's attention. Respect your subscribers' time, be succinct, say what you need to say and move on.
Don't delete your links too soon.
If your newsletter provides great content (which it should) your readers will save it and refer to it later. I'm always amazed when I see links being clicked six weeks after an issue was sent. Leave your landing pages up and - especially if you have advertisers in your newsletter - track your metrics for several weeks into the future.
Don't be afraid to ask for the sale.
And provide multiple opportunities for your readers to respond. It's true that your newsletter needs to provide valuable content and build a relationship with your readers, but you also need to pay your bills. After all, you're running a business, and your newsletter is strictly a vehicle for marketing your business and highlighting your expertise. When advertising a product or service in your newsletter, be sure to include multiple links of different types. Some readers will click the images, some will click the headlines, some will click body copy.
Believe it or not, some readers will actually get insulted and even complain when you try to sell something. But don't worry about them. They only want the freebies and have very little respect for you or your talents; they are definitely not your ideal customer.
Stay up to date with industry regulations and best practices.
Spam filters are constantly changing, ISP regulations are constantly changing, new email clients are being introduced; it's important to stay on top of these changes to ensure deliverability, readability and compliance.
Best Practices For Your Email Newsletter - To learn more about this author, visit Karen Scharf's Website.
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Email newsletters are an excellent way to market your business, highlight your expertise and build a relationship with your prospects and customers. Email newsletters are relatively easy and inexpensive to produce, but that doesn't mean they're fool-proof. You'll need to deal with CAN-Spam laws, delivery problems, rendering issues, etc.
But by using a little common sense, having some common courtesy and following a few best practices, you can produce your own email newsletter on a regular basis. In providing email marketing services for my clients, I've determined the best practices for email newsletters are:
Deliverability is job one.
Obviously, if your newsletter isn't getting delivered, it's not getting read. Check your SPF record, monitor your reputation and sender score, register with the feedback loops. If you don't want to deal with the technical aspects, hire an expert. This issue is just important to ignore.
Give'em what they want.
Every issue of your newsletter should be relevant to your niche. In many cases, this will mean segmenting your list and sending different mailings based on individual preferences. Readers who have responded to a particular article in the past can be segmented from the non-responders; people who have clicked a particular ad can be sent a follow up notice; etc.
Test your newsletter with many configurations.
Get multiple email accounts for testing purposes. Test in different browsers, different email clients, mobile devices, etc. Yes, it's time consuming, but this IS your business we're talking about. If you can't take the time to ensure your newsletter looks professional, how can your readers trust you will take the time with your services?
Test your newsletter without your graphics.
The majority of email clients have images turned off by default. Make sure your newsletter makes without the graphics. Never rely on an image to relay the message.
Get to the point quickly.
There are thousands of email newsletters and online sources vying for your reader's attention. Respect your subscribers' time, be succinct, say what you need to say and move on.
Don't delete your links too soon.
If your newsletter provides great content (which it should) your readers will save it and refer to it later. I'm always amazed when I see links being clicked six weeks after an issue was sent. Leave your landing pages up and - especially if you have advertisers in your newsletter - track your metrics for several weeks into the future.
Don't be afraid to ask for the sale.
And provide multiple opportunities for your readers to respond. It's true that your newsletter needs to provide valuable content and build a relationship with your readers, but you also need to pay your bills. After all, you're running a business, and your newsletter is strictly a vehicle for marketing your business and highlighting your expertise. When advertising a product or service in your newsletter, be sure to include multiple links of different types. Some readers will click the images, some will click the headlines, some will click body copy.
Believe it or not, some readers will actually get insulted and even complain when you try to sell something. But don't worry about them. They only want the freebies and have very little respect for you or your talents; they are definitely not your ideal customer.
Stay up to date with industry regulations and best practices.
Spam filters are constantly changing, ISP regulations are constantly changing, new email clients are being introduced; it's important to stay on top of these changes to ensure deliverability, readability and compliance.
Best Practices For Your Email Newsletter - To learn more about this author, visit Karen Scharf's Website.
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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