Tweet

A Call Attendant Helps Your Business

Guest post by: Nicolas DAlleva

Article Overview: A call attendant is the telephone answering service employee that answers your calls when your business phones are forwarded to the call center. Though the call attendant can perform many tasks, the most important service they provide is allowing your business to operate 24 hours a day.

A Call Attendant Helps Your Business

Are you looking for someone to take messages, screen calls, and be a phone representative for your company? It sounds like you need a secretary right? But, what if you need 10 or even 100 people to answer your calls and act as your receptionist? Then what you're looking for is a call attendant. A call attendant will do all of these jobs for a fraction of the salary of a secretary, and much more. A call attendant will take messages during and after business hours, forward specific and urgent questions to an employee, and will be a generally pleasant representative of your company. When you hire a call center or answering service for your business, you are hiring a team of call attendants. These call attendants are specifically trained to represent your company in the best possible way, while doing it at a much more affordable rate then hiring your own in house operators. Whether your company is a greeting card delivery service or a plumbing contractor, a call attendant can scan your calls, take messages to be retrieved by you at an appropriate time, and give general information about the services provided by your business.

Call attendants hired by call centers must meet the standards of each call center. In general, the attendants are articulate, informative, and pleasant in their approach of fielding calls specifically aimed towards your business. They, as a team, will handle large volumes of calls on whatever time-frame you set, and will continue to strive even as the doors to your business are closed. When you don't have call attendants at your side, every call after your business closes is probably a lost call. People prefer to speak to another person, rather than making an order or leaving a message through an automated voice or an answering machine.

With call-attendants, your company will always be represented by articulate, educated people, at a fraction of the price or a secretary. Whether you need someone (or a group of people) to scan and field large volumes of calls, or are just tired of having to deal with each and every inquiry or complaint, a call attendant can be the answer you are looking for.

Related Articles
  Using An Auto Attendant To Make Your Small Business Look Bigger
  Do Auto Attendants Fully Replace The Live Operator?
  Listening Below the Surface of the Words
  How Important is CRM to Your Business?
  Common Answering Service Terms
  How Call Center Services Are Useful Additions to Businesses
  RingCentral Phone Service Features
  It's What's Inside That Counts
  Chicken or Beef?
  Are You a Customer Opportunity Spotter
  Is An Answering Service A Call Center
  How does microfinance help the poor? FAQ
  A Call Answering Service Helps Your Business
  Airport, Airplane Etiquette and Manners
  Success: Can You Spell That Without Any S's?
  Successful People are Optimists -- They Ask For, and Often Get What They Want
  Managing Small Business Growth by Balancing Big + Small
  PR Lessons from the Delphic Oracle
  Explaining Call Center Services
  Michigan Attorney Tells Entrepreneurs How Michigan Families Can Pay Major Unknown Costs From a Car Accident

Article Tags: answering service, call attendant, phone answering



Related Forum Posts
My entry - 1. The Best Business Books Ever: The 100 Most Influential Business Books You'll Never Have Time to Read - this is a fascinating book about the history of Business theory, and I'd recommend it to anybody. 2. The Big Book of Small Business: You Don't Have to Run Your Business by the Seat of Your Pants, by Tom Gegax. Ditto. 3. PADI: The Business of Diving Book Okay, so this book won't be of use to anyone who doesn't want to start a scuba store, but I did, and this book was of course invaluable to me in reaching that goal.
Re: Franchise of a popular call center - [quote="robsam":1feiaya2]Hi All, I was planning to setup a franchise of a popular call center services company . They are giving several services to their customers like - knowledge management , workforce management , Business Process Automation etc. Now I need to know that from where and how I should start and who must be my targeting customers.[/quote:1feiaya2] Call center is a popular business nowadays and I'm sure you're good in that business, sounds like!
Exclusive: Interview with Results - Hi Forum Members, I'm helping start up a Business Coaching and Consulting company here in Toronto, Ontario, Canada (a Subsidiary of RSC Business in Los Angeles). As a Research and Development Intern I am required to practice my listening and interview skills by surveying Small and Medium Businesses on thier Business. This Survey is designed by RSC Business to also assist the Business being interviewed more insight into their own business. I am looking to interview about 30 businesses across North America over the span of 3 months. At the end of these interviews I will be publishing a report of the results and they will be made available for free to the Interviewees. The Report data will include responses from a minimum of 100 interviews. I would like to extend this opportunity to members of the Forum. If you would like to have this short 20-30 minute interview conducted on your Business and you reside in North America please send me an email or PM. Please contact me at andy[at]jvprosperity[dot]com to arrange our interview and to get free access to the results when they are published.
Magnetic Ads - Biz Idea - Attn Young Entrepreneurs looking for a Business Idea. This came to me while sitting in Traffic for about 1 hour while looking and laughing at ridiculous bumper stickers. Note: this idea is rough but will help get the idea-momentum going. Idea: Sell advertising on the back of cars in the form of reusable magnetic signs (about the length of 2 or 3 bumper stickers) Most people shouldn't have reservations to participating if they get a cut of the monthly fee you charge the company advertising and it doesn't hurt their car. An example of a Magnetic Ad: Geico: I saved 15% on my Car Insurance. Call 1-800-U-SAVE-15 You don't have to pay the cost associated with creating the Magnetic Ad because you will advise the company that this belongs to them and you can get them in touch with someone who created reusable magnets. So your basically managing two sides: 1. Company's that want to advertise 2. People in your neighborhood (to start) who will put the ads on their car. Bigger cars can have more than one ad. Happy Money Making!
Re: HOw to market a B2B consulting company - [quote="zohahunt77":428owzbi]Hi, I was wondering if anyone can tell me the difference between B2B and B2C. I don’t know about b2b marketing but I have done marketing so know things about it. I will suggest you to take online services which will spread your business all over web network. Online marketing is the best way to market any business.[/quote:428owzbi] B2B = Business to Business - You are marketing to other businesses. B2C = Business to Consumer - You are marketing to consumers.


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

The Biggest Domain Name Myth

Web Design in 30 Minutes - Can this be Right?

Ten Ways to Make Blogging Work for Your Business

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.